Mortgage & Loan Specialist with extensive experience collaborating with team members in reviewing documentation and assessing risk as a part of the underwriting process. Analytical professional with a proven track record of evaluating procedures, identifying areas of needed improvement, and developing actionable strategies that drive increases in efficiency and accuracy. Adaptable leader leveraging strong interpersonal and communication skills to foster collaboration and unity among teams to provide a positive customer experience.

Areas of Expertise

Mortgages & Loans

Underwriting Processes

Risk Assessments

Regulatory Compliance

Operations Leadership

Process Improvements

Database Management

Fannie Mae & Freddie Mac

Key Client Relationships

Employee Development

Training & Education

Team Leadership

Professional Experience & Accomplishments

Regions Bank – Birmingham, AL 2007 – Present

Auditor

Supported the implementation, execution, and maintenance of the risk-based audit program, ensuring compliance with established internal and industry regulations as outlined by major institutions.

Underwrote and modified loans and documentation to determine and verify risks associated with the loans, working with clients to ensure accuracy.

Collaborated with analysts and worked independently as needed to establish a framework and prioritization of audits on a monthly basis, identifying higher-volume or comprehensive assignments.

Facilitated an internal system transition, contributing to meetings with management regarding the effective transfer of information from the legacy system to the new platform.

Conducted root cause analysis to identify lapses in compliance, develop resolution strategies, and hold training sessions with team members to effectively communicate improvements to procedures and processes.

Compass Bank – Birmingham, AL 2007

Mortgage Loan Specialist

Prepared mortgage closing interest rates and ensured mortgage rates updated to reflect accurate information necessary for the closing of the loan in a timely and efficient manner.

Worked with team members in maintaining up-to-date rates, communicating those daily rates internally to ensure strategic alignment in servicing customers.

South Trust Bank – Birmingham, AL 1998 – 2005

New Loan Set-up Specialist

Communicated with clients directly to conduct new loan setup procedures, including establishing all mortgage escrow lines to the mortgage as needed.

Supported loan origination for the organization, generating leads and guiding prospects through process by leveraging comprehensive market knowledge.

Evaluated all submitted applications and supported the strategic decision making on loans while effectively communicating that information with clients.

Education

Associate Degree, Business Management

Colorado Technical University