Juan Carlos Arroyo

**** ******* *** **

Kennesaw, GA 30144

678-***-****

adzin0@r.postjobfree.com

Summary:

• Overly possess over 23 years of experience as a Project Manager in SDLC, WAN Circuit Delivery, Data Centers Migrations and moves, GCP, AWS and Azure Cloud Transformations and Call Center Project Management in a corporate environment.

• Expertise is in data consolidation, migration, and virtualization for domestic and international enterprise-wide environments.

• Highly successful track record in the design, planning, time-critical delivery, and compliant closure of complex multi-faceted national and international technology projects.

• Solid understanding of PM tools and software spanning from Google applications, MS Project, SharePoint, Visio, PowerPoint, Microsoft Office 97/2000, Windows NT. 95, 98, XP and Windows 7, Microsoft Access, Cisco, Arista, Implementation and integration with ERP system (D365) and Lotus Notes.

• Skilled in the installation, decommission, new services infrastructure, facility closure moves, WAN/LAN Integration, FAA OE/AAA web site, FAA determinations, VoiP, and biometric technologies.

• Experience in Data Center Could Migration to AWS, GCP and Azure. Education:

• High School diploma from Abraham Lincoln High School - 1982

• Leadership Management Incorporate from Waco TX in 2001 Diploma Skills:

• Management of national, international and virtual teams

• Management of small, medium, and large projects with budgets of $3K – $6M

• Management of third-party contracts and internal and external resources including Customer facing.

• Management of technical and non-technical projects including Aerospace Network

• Management of Intranet and SaaS within IT infrastructure build

• Installation, Decommission, New Services, Facility Closures Moves on Data Centers, WAN/LAN Integration, GCP Google Cloud Transformations, Storage and Backups.

• CORE and Mainframe Transactions and Implementation to external/internal customers

• Supply chain managing and Decommission Cisco routers to purchase Procure router/switches on Project Transformations.

• DevOps, JIRA, Confluence, Clarity and all Google documents, Smartsheet, AHA tools Management and Oracle Primavera P6.

• ITIL Service Management Lifecycle Process to deliver IT Services Benchmarks within SLA (service level agreement).

Analysis/Design:

• Authored Statements of Work, Scope, Project Plans and Charters

• Documenting functional and technical requirements

• Documenting and Analysing Return on Investment and Business Case

• Analysing and mitigating Project Risk

Bank of America

July 2023 to Present

Infrastructure Project Manager

Participate in Project Management teams to support contract compliance.

Execute, Delivery, and Commitment to deliverable dates.

Integrate and Managed Oracle Primavera P6 Enterprise Project Portfolio Management Release.

Work and coordinate with vendors to receive and maintain compliance evidence.

Assigned to include requests for proposals/quotes, property management activities and shipping and receiving activities.

Work directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management.

Ability to communicate and influence upward as well as laterally, finance and business management and Operations teams.

Manage Independently contract tools and techniques to assigned projects, including documentation and implementation of CM processes.

Work on Contract Awareness, Records Management, Change Control, Risk & Issues Management, Deliverables Management, Customer and Employee Data Protection, and related compliance functions.

Fiserv

July 2021 to Jan 2022

July 2022 to July 2023

Sr. IT Project Manager

• Manages and directs delivery of large scale and complex technology projects involving Cleartouch moves, Storage and Backups transformation of infrastructure and consolidation related projects for the Bank Solutions Organization and Azure Cloud Transformation.

• Lead a project team in a Matrix environment consisting of resources and partners from across business operations, application, and DC infrastructure to create and execute the Azure project plan to be following Company regulations.

• Responsible for build out of mission critical applications in the go-forward Data Center and executing the migration of clients from current products to future state.

• Coordinate strategic planning sessions with all teams and management to determine the scope and objectives of each Sprint.

• Integrate and Managed Oracle Primavera P6 Enterprise Project Portfolio Management Release.

• Develop robust project plan to migrate existing clients from current product to future state product. Gather data to support business plan and identify all dependencies. Set Parameters to determine types of clients to be included in Client Migration groups. Establish Parameters for items and strategy around client Mock tests plans for PROD/None PROD Environment.

• Develop the implementation with ERP system (D365)

• Conduct working sessions to gather and document requirements and design for the applications and Azure Cloud environments

• Be able to act as a Business Analyst to complete required analysis to be able to successfully plan and manage the required deliverables in planning for the Data Center move.

• Identify, track and prioritize issue, risks and action plans and modify the plan as necessary based on changing priorities. Engages Stakeholders to resolve complex business problems affecting Project successes.

• Work closely with Support Management to prepare for and facilitate the hand off to regular Support.

• Communicates progress, expectations or escalates problems to Fiserv’s management for awareness and/or resolution.

• Provides Leadership, Accountability and Ownership for all aspects of the Project Lifecycle.

• Work with technical and operational resources to create detailed playbooks and roll-back plans for critical changes and migration events. Maintain version-controlled project documentation. PM Technologies

February 2022 to June 2022 (Short term contract)

Technical Project Manager

• Manage various migrations from start to finish and communicate with partner teams and leadership

• Work with various department / team managers to determine scope, timeline, requirements of engagements and ensure the delivery of project activities

• Issue & Risk Management: leads the identification and resolution of risks and issues, including escalation management when required

• Project Reporting/Communications: Reports the status and progress of projects to the PMO, project stakeholders, and higher-level status reporting for senior/executive staff.

• Lead project teams to determine the scope, timeline, requirements and ensure the delivery of security programs and operational projects.

• Develop project management procedures, methodologies, and Indicators to achieve goals and improve our processes

Demonstrate the ability to effectively manage project resources as “one team” to deliver initiatives. Facilitates collaboration among teams. Change Healthcare

Feb 2021 to July 2021

Sr. IT Project Manager

• Managed diverse Project teams (in-house, multi-vendor - System Integrator, Quality Control).

• Worked on-prem and/or AWS cloud infrastructure (Telephony/Data Center/Network) Migration Projects to merger and acquisition.

• Ensured of all integration plan, working with delivery teams and newly acquired business leaders to complete the integration.

• Coordinated service acceptance tests with technicians and businesses.

• Facilitate conference calls and presentations with Stakeholders to integrate of infrastructures with large scale organizations.

• Responsible for integrating all aspects of infrastructure components (network, EUC, O365, corporate tools/applications, Clarity, Jira, vendor contracts, sites) of a newly acquired business into Change Healthcare standard.

• Pulled daily reports of events due and proactively managed with internal/external customers.

• Used MS Project for tracking purposes and PPM (Project & Portfolio Management Software) Professional Experience:

Equifax Inc Aug 2018 to Jan 2021

Sr. Program/Project Manager - Scrum Master

Side A Migration to GCP Cloud

• Work with Directors, developers, security and Technology team to develop and debug firewall rules, and traps for the network systems hosted on GCP cloud platform using Agile methodology Project Management and Scrum.

• Developed Data Center (DMDC) and GENESYS Contact Center Project Plans. Oversees all phases of projects from inception through completion and assure the responsibility for the cost, schedule and technical performance with Data OPS. Participate in the negotiation of contract and contract changes.

• Integrate and Managed Oracle Primavera P6 Enterprise Project Portfolio Management Release.

• Develop the implementation with ERP system (D365)

• Establish milestones and monitors adherence to master plans and schedules identified program problems and obtains solutions, such as allocation of resources or changing contractual specifications.

• Collaborate to work with internal and external network and operations group on daily basis to comply, and review Audits.

• Assist in development of implementation plans as part of Cloud Transformation and SDLC.

• Manage risks and resolve issues that affect release scope, schedule, and quality.

• Coordinated service acceptance tests with technicians and businesses.

• Research technologies to enhance and evolve the network/systems infrastructure. Planning & Execution (P&E)

• Monitors and maintains application security on PVM Vulnerability report.

• Serves as subject matter expert in Equifax CSA tools including Jira, Confluence and Clarity tools to work on problems of diverse scope and complexity. Oracle Primavera P6 experience.

• Prepared upcoming FedRAMP assessment and authorization with new onboarding Clients.

• Responsible for the administration, maintenance and operational support for the Intelligence Automation segment team by providing roadmaps presentations to CSA Management. Hewlett-Packard and DXC Technologies

Oct 2008 to Jan. 2010 and Apr 2011 to Jun 2018

IT Project Manager

• Project Manager responsible for managing major consolidation Data Center, Storage and Backups, Call Center, New build Infrastructure Projects for GCP cloud in the Americas Region using Agile methodology Project Management.

• Developed project plans, managed escalations, installations, conflict management expert, completed migrations from old legacy to New Data/Voice Circuits by deploying Opsware VMWare solutions worldwide which included responsibilities in overseeing processes, SDLC, Alcatel Application Process, CORE and Mainframe transactions and Implementation to external/internal customers, SLA, and monitoring the status of B-end provisioning for all orders and integrate Oracle Primavera P6 with stakeholders.

• Ensured all phases were followed for SDLC Development which included the following: requirements and cost analysis, design, Implementation process, verification, testing, Supply Chain and maintenance Cisco and Arista routers and switches.

• Develop the implementation with ERP system (D365)

• Coordinated service acceptance tests with technicians and businesses.

• Facilitated conference calls and presentations with correspondence to discuss order status and take-over escalations on weekly basis.

• Pulled daily reports of events due and proactively managed with internal/external customers.

• Used MS Project for tracking purposes and PPM (Project & Portfolio Management Software) AT&T, Atlanta, GA

Nov 2006 – Sep 2008

Project Manager

• Developed project plans, managed escalations/installations/conflict management/testing of international frame relay Data/Voice circuits, VMWare, T1/E1, DS3, 3D Wireless and ATM access with responsibilities in overseeing processes, procedures and requests by monitoring the status of B-end provisioning for all orders assigned.

• Worked with International and third-party vendors for cost, supply, and timeframe of delivery of E1 circuits for the international side.

• Managed the configuration and testing for T1/E1 WAN applications by following the physical interface configuration for the Ethernet and WAN, configure the L2 protocol, bound the physical and virtual (L2) interfaces, created access list (NAT parameters), and sent to the Tier 2 to configure the routing information to the Cisco routers (RIP, OSPF, static routers etc).

• Managed the escalations of the DS3 converters over the Ethernet in Mexico, in addition managed the implementation of 3D wireless connections in LA and made sure the converters were delivered on time by PTT. In addition, made sure to control the backbone (DLCI, CIR/EIR) assignments in order to prevent Network congestions.

• Participated in daily conference calls with counterparts to confirm we are on target for project implementation.

• Strong Analytical Skills and Site Acquisition Tower Build-Out.

• Spearheaded team effort to ensure all activations are successful. Team leader on all activation issues for immediate resolutions.

• Maintained ownership, managed and monitored access orders, expedited backlogs utilizing the relationship with provisioning coordinators in Latin America and Caribbean countries.

• Demonstrated self-confidence in managing respective countries. Strong focus on customer needs and improving customer satisfaction by developing excellent relationship with suppliers.

• Pulled daily reports of events due and proactively managed with MOW teams.

• Used MS Project for tracking purposes.

SITA Atlanta

Aug 1999 – Aug 2006

Project Manager

• Project Manager for Delta Technology account, Galileo, and many South America Airlines.

• Managed Airport Hubs Project deploying new LAN/WAN infrastructure circuits at 50 airports worldwide in 2004 and an additional 100+ airports in 2005.

• Managed the escalations of the DS3 and 3D wireless converters over the Ethernet in Mexico and LA, made sure the converters were delivered on time by PTT. In addition, made sure to control the backbone (DLCI, CIR/EIR) assignments in order to prevent Network congestions.

• Received projects from internal PMO Manager to develop project plan and mobilizes resources to execute project plan.

• Held accountable for the overall Service Implementation process by maintaining ownership of project/orders until completion that includes Migration from Frame Relays and X25 to MPLS (IPVPN), UNIX, Solaris, PBX, Aircom and VoIP for Major Airline Customers.

• Registered service orders and allocate network parameters for new LAN design for most of the airline customers and Data Centers.

• Tracked and Managed order progress with relevant service provisioning, Network Engineers and Architects entities.

• Coordinated service acceptance tests with customers.

• Provided presentations and report to Customers, account team, and Directors on a weekly basis.

• Used MS Project for tracking purposes and MS SQL Server. MCI Telecommunication

Jan 1993 – Aug 1999

Billing Analyst

Billing Analyst – Order Manager handling various billing and maintenance order issues supporting the inbound/outbound teams. Products included vision, Vnet, Frame Relay, T1, DS3, cellular, internet, paging, and toll-free service.

• Order Manager supporting agencies on a daily basis.

• Demonstrated strong verbal and written communication with internal/external customers on complex issues.

• Conducted team pre-shifts, training to business service customers on Vision/Vnet/Toll Free and other dedicated product services.

• Displayed solid understanding of Microsoft Office 97/2000, Windows NT/95/98, Microsoft Access, Lotus Notes, and Power Point.

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