Customer Service Help Desk
Resume:
Telika Davidson ** Grouper Loop
Hampton, VA *****
******.********@*****.***
EXPERIENCE
Vacation Village -Quality Analyst
January 2022 - current
Amazon, Hampton Va - Delivery Driver
November 2021 - January 2022
City Facility MAnagement, Jacksonville Fl — Help Desk Rep. May 2018 - November 2021
Convergys (vendor for Apple), Jacksonville Fl. —
Customer Service Agent
November 2017- March 2018
Wal - Mart, Jacksonville Fl - Electronic Associate March 2017 - November 2017
Personal Assistant, Jacksonville Fl.
July 2015 - January 2017
National Security, Antigua & Barbuda
Immigration Officer/Law Enforcement
February 2007 - March 2015
The Epicurean Corp, Antigua & Barbuda.
Personals
October 2004 - November 2006
EDUCATION
Nathan B Forrest HIgh School, Jacksonville —
High School Diploma
August 2000 - August 2004
Antigua State College, Antigua & BArbuda
2008-2010 Associates Degree
SKILLS
Writing and Verbal
Communication Skills
Problem Solving
Troubleshooting IOS/OS
software for Apple devices
and all Apple apps such.
Troubleshoot all wireless
connections such as..etc
internet, wireless networks,
printers.
Assist, develop mentors and
train other employees within
the department and Law
enforcement department and
Customer Service
Department.
Phone activation in the sales
department. Cash, zone and
stock also inventory. Book
keeping and recording. Data
Entry. Supervisor for
associates. Interview,
background check Payroll.
Conduct Law investigation
and law enforcement
Cal Auditing
Promotion
I have been promoted in 2 of
the companies I have worked
with. The earliest was within 3
month from Clerk to
receptionist of the HR
department. At the Epicurean
Supermarket.
At the Convergys I was
promoted within 4 months to
senior.
I only speak English and I am
PROJECTS
Film — worked on a documentary which has been submitted to a few film festival
preparing myself to learn.
spanish.
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