Customer Service Medical Assistant
Resume:
JANIE
GEORGE
adzimg@r.postjobfree.com
Summit Mo,64086
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Brookdale Senior Living Facility - Certified Nursing Assistant Orland Park, Ill • 05/2022 - Current
Dazzled Out Beauty And Barber Salon - Hair Stylist/Owner Chicago, Ill • 08/2016 - 05/2022
FMS - Bill Collection
Rolling Meadows, Ill • 11/2014 - 11/2016
WORK HISTORY
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
•
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth
•
• Transport as needed.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
•
• Educated customers on products to maximize benefits. Processed payments, entering sales in register for prompt customer service.
•
Scheduled customer appointments and rearranged individual time slots to meet demand.
•
Suggested treatments and styles to suit customer appearance and fashion choices.
•
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily. Organized sales area and work station to showcase products and boost sales.
•
• Negotiated to collect balance in full.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
•
• Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements.
•
• Achieved performance goals on consistent basis.
Maintained high volume of calls and met demands of busy and productive group.
•
Monitored accounts for compliance with established payment plans and flagged non-compliances.
•
SKILLS
• Nutrition and Diet
• Observation Documentation
• Caregiver Relations
• Linen Replacements
• Bedsore Prevention
• Word Perfect
• Accounts Receivable
• Payroll
• Filing
• Shipping and Receiving
• Data Entry
• Schedules
• Appointment setting
• Excel
• Ordering Supplies
• Distribution of Work Load
• Feeding Assistance
• Electronic Recordkeeping
• Critical Thinking
• Transporting Patients
• Grooming and Bathing Assistance
• General Housekeeping Abilities
• Documenting Behaviors
• Collecting Specimens
• Personal Care Assistance
• Bathing and Dressing
• Bed Making and Linen Changes
• Monitoring
Center For Employment Training -
Chicago
Chicago, IL • 01/2006
Medical Assistant/Phlebotomy :
Medical Assisting
EDUCATION
Medical Assistant certificate
Westinghouse High School
Chicago, IL • 09/1997
Cubic Transportation Systems - CSR Supervisor
Chicago, Ill • 01/2013 - 12/2014
Used probing techniques to determine debtors' reasons for delinquency.
•
Researched accounts and completed due diligence to resolve collection problems.
•
Handled Number outbound and inbound calls daily with goal of collecting owed debt.
•
Worked in call center environment handling manual and automatically dialed outbound calls.
•
• Used skip tracing and other techniques to locate debtors. Trained new team members on scripts, company services and collection strategies.
•
• Recorded all information regarding financial status of customers.
• Processed payments and contracts on accounts.
Used scripted conversation prompts to convey current account information and obtain payments.
•
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
•
• Collected documents and made portfolios for collections accounts. Supervised Number Job titles in providing excellent customer service to callers requiring assistance for Type and Type issues.
•
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
•
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
•
Delegated tasks to administrative support staff to organize and improve office efficiency.
•
Resolved issues through active listening and open-ended questioning, escalating major problems to Job Title.
•
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
•
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
•
Established and updated work schedules to account for changing staff levels and expected workloads.
•
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
•
Monitored front areas so that questions could be promptly addressed.
•
Improved office operations by automating client correspondence, record tracking and data communications.
•
Mentored office employees on proper administrative procedures and how to use programs such as Software, keeping operations consistent and efficient for maximum performance.
•
Recruited, hired, trained and supervised staff of Number and implemented mentoring program that offered positive employee engagement.
•
Developed and implemented office management procedures to increasing training team productivity and accuracy.
•
Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
•
• Achieved specific team objectives and collection activity. Saunte Corporation(RCA) - Customer Service Representative Chicago, Ill • 01/2013 - 09/2013
Cook County Department Of Corrections - Kitchen Supervisor Chicago, IL • 01/2004 - 09/2007
Harold Washington College - Secretary in Registration Office Chicago, Ill • 01/2012 - 01/2013
RR Donnelley - Dispatcher
Bolingbrook, IL • 08/2000 - 02/2002
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
•
Responded to customer requests for products, services and company information.
•
Provided primary customer support to internal and external customers.
•
• Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
•
Collected customer feedback and made process changes to exceed customer satisfaction goals.
•
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
•
Monitored food preparation, production and plating for quality control.
•
Directed activities of team of skilled kitchen workers preparing and serving meals.
•
Oversaw grill, stove and oven and cleaned equipment after every shift.
•
• Controlled food costs and managed inventory.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
•
Identified team weak points and implemented corrective actions to resolve concerns.
•
• Maintained computer and physical filing systems. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
•
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
•
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
•
Managed office operations while scheduling appointments for department managers.
•
• Coordinated special projects and managed schedules.
• Directed dispatching, routing and tracking of Number fleet vehicles. Maintained updated and detailed records of calls in physical and electronic database.
•
• Closely monitored dispatch board to triage and prioritize over A-1 Peerless Heating And Cooling - Office Manager
Berwyn, IL • 03/1996 - 08/1999
Number daily calls.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
•
Directed investigations to verify and resolve customer or shipper complaints.
•
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
•
Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
•
Sent out Job title drivers to assist Number hourly callers based on locations, needs and worker availability.
•
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
•
Received new orders, prepared documentation and assigned personnel.
•
Monitored flow of paperwork and directed information to appropriate departments.
•
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
•
• Maintained computer and physical filing systems. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
•
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
•
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
•
Managed office operations while scheduling appointments for department managers.
•
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
•
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings. Developed standard operating procedures for all administrative employees.
•
Contact this candidate