Customer Service Data Entry
Resume:
Raylyn Latorra
Customer Service Representative
Dodge, NE 68633 *********@*****.***
• Experienced, dedicated, and focused Administrative Assistant. Excels in prioritizing, multitasking, and following through to achieve project goals timely. Familiar with major custom software, conflict resolution, and possesses a positive attitude. Experienced in On boarding and preparation for the on boarding process, and training others in direct sales. Seeking to secure a challenging, full-time position that will utilize my outstanding skills, abilities and professionalism while allowing me the potential to grow as an individual and contribute to the success of the organization.
Authorized to work in the US for any employer.
Work Experience
DIRECT SALES/Director.
PAPARAZZI/PINK ZEBRA
MAY 2018 - PRESENT
Train others in direct sales. Go to vendor events and use multimedia equipment to make sales. Keep records of sales, inventory, and tax prep for each sale. Use of Microsoft software in daily work.
Experience in creating training documents and files to users, vendors, sales workers and Customer on business and functionalities.
Cattle Driver
Cargill Meat Solutions
Schuyler Ne
July 2022 - Present
Pen cattle and fill out paperwork For cattle receipt.
Three Point Solutions
Customer Service payments specialist
December 2021 – May 2022
Payment clerk for Cargill entering data to pay for cattle and freight.
Help pay for cattle. E400, Excel, and ISP.
Customer Service Representative
Ameritas Life Insurance Corp - Lincoln, NE
September 2021 to November 2021
Remote Customer Service Representative processing and taking dental claims calls.
HR Administrative Assistant/Receptionist
Smeal Fire Apparatus - Snyder, NE
September 2019 to December 2019
•Answer multiple line phone system.
•Greet customers and direct them or escort them to destination.
•Help with onboarding and other staffing needs.
•Keep files organized and updated.
•Work with Microsoft Word, Excel, PowerPoint, Outlook, Dayforce, and Smart bend.
•Help with new employees and E-verify for the company.
Receptionist/ Data Entry (Temp)
Associated Staffing Agency - Norfolk, NE
October 2018 to October 2018
•Answer multiple line phone system.
•Greet customers and direct them or escort them to destination.
•Enter data into multiple accounts.
•Keep files organized and updated.
•Work with Microsoft Word, Excel, PowerPoint, Outlook.
Receptionist / Contracted Bookkeeper
A Plus Trucking LLC - Howells, NE
January 2015 to January 2018
•Responsible for entering inventory correctly and efficiently into spreadsheets and in to Quick books.
•Completed daily deposits of cash and checks accurately.
•Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.
•Making sure that all load agreements were correct and fixing any that were under set price of agreement.
•Successfully operated computers programmed with accounting software to record, store and analyze information efficiently and accurately.
•Work with Microsoft Excel, Word, and Quick Books.
•Maintained inventory, ordered office supplies and spoke with vendors.
•Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax.
•Maintained accurate records to assure privacy per company standards and guidelines.
•Small company of only 2 employees who worked out of their own homes and 2 who drove.
Transportation Coordinator/ CNA/Medication Aide
A Plus Trucking LLC - Scribner, NE
November 2015 to August 2017
•Responsible for transportation of patients to and from medical appointments as needed.
•Assisted as a CNA when needed and disburse medications.
•Attended appointments with patients record any information for nurses from doctors.
•Responsible for inventory 4 times per year ensuring all nursing and office supplies were stocked always.
•Keeping track of inventory and ordering stock.
•Maintained Department of Transportation requirements, rules and regulations always, as well as, ensured all vehicles were kept up to DOT specifications.
•Responsible for up to 13 patients in caregiving and maintaining responsibility for their well-being.
•Performed housekeeping tasks including changing bedding and laundry on a regular basis.
•Cooking, following all regulation, stocking, ordering and shopping for food.
•Responsible for maintaining and arranging client medications assuring accuracy always.
•Responsible for keeping accurate records of client's activities.
•Regularly used MAR/EMAR programs to track progress and stayed aware of functional changes as needed.
Caregiver
Care Tech Inc - Omaha, NE
July 2014 to October 2015
•Assisted clients in feeding, transfer of ambulant, bathing, cleaning, laundry service, and dressing.
•Transporting clients to and from doctor appointments or staying with them when they had surgery.
•Responsible for running and assisting clients run errands such as grocery shopping.
•Effectively assisted client service teams with daily duties, tasks and activities including research, reporting and client interaction with accurate follow through.
•Maintained daily interaction with clients such as, activities, games and conversation.
•Assisted with administration duties when requested.
•Maintaining an accurate log of things done that day and any issues that had arrived.
•Reporting any abuse or signs of abuse to not only supervisor but authorities.
•Send in time cards weekly with reports and mileage sheets by United States Post.
•Use of personal car for transport of client's extra liability insurance.
•Be certified Medicaid transport provider.
Education
Bachelor's in Healthcare Administration
Southern New Hampshire University - Manchester, NH
August 2016 to March 2020
Associate in Business and Healthcare Administration
Anthem College Online - Phoenix, AZ
March 2007 to May 2014
Skills
•Typing (7 years)
•Excel (7 years)
•Data Entry (5 years)
•Data-Entry (4 years)
•Microsoft Office, Quick books Pro, (2 years)
•Customer Service (7 years)
•Data Entry Operator (1 year)
•Word (7 years)
•Administrative Assistant (1 year)
•Receptionist (1 year)
•Microsoft Excel (7 years)
•Microsoft Office (8 years)
•Outlook (3 years)
•MS Office (5 years)
•Sales (8 years)
•Quickbooks (2 years)
•Office Experience (2 years)
•Filing (2 years)
•Marketing (4 years)
•Scheduling (2 years)
•Human Resources
•Dayforce
Certifications and Licenses
CPR/First Aid
January 2024
Emergency Medical Technician March 2016 to December 2023
Basic Life Support-Emergency Medical Technicians-1
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