Customer Service Data Entry
Resume:
Juanita Reyes
**************@*****.***
EDUCATION
Bachelor of Arts in English
University of the District of Columbia – Washington, DC RELEVANT COURSEWORK
• Microsoft Suite • Physical Security Training • Administrative Practices • CPR Certification EXPERIENCE
Education Training Associate International Association of Fire Fighters – Washington, DC 2023-Present
● Contributed to team training efforts, including the development and evaluation of new personnel.
● Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
● Provided administrative support services to executive levels staff such as preparing reports, transcribing meeting minutes and conducting research, contributing to personal skill enhancement.
● Met deadlines while maintaining high-quality deliverables.
● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Customer Service Representative IAM National Pension Fund – Washington, DC 2021-2023
● Investigated and directed union members’ inquiries, grievances and complaints to appropriate departments and followed up to ensure satisfactory resolution.
● Performed data entry and data retrieval using automated office and adjudicatory systems.
● Interpreted and applied company policies, procedures, and regulations to ensure organizational compliance with regulatory guidelines.
● Participated in ongoing training to enhance my own job skills and knowledge.
● Utilized excellent communication skills to liaise between internal departments, external partners and clients as needed.
Member Services Expert Kaiser Permanente– Fulton, MD 2020-2021
● Facilitate positive member interactions as the first point of contact, maintaining high customer satisfaction.
● Spearheaded process improvements, resulting in streamlined office operations and increased efficiency.
● Developed and conducted software training sessions, contributing to staff's skill enhancement.
● Prioritized and managed multiple tasks, effectively meeting deadlines and targets.
● Enhanced data accuracy and privacy through meticulous review of medical records. The Office of Unified Communications DC Government – Washington, DC Transcriber (Detail)
2018-2019
● Safeguarded participant information, prioritizing confidentiality and security.
● Executed protocols and procedures consistently to ensure standardized practices.
● Recorded and transcribed diverse court proceedings, capturing oral motions, stipulations, avowals, rulings, and orders.
● Transcribed steno machine and digital recordings, producing accurate minute entries and court-related paperwork.
● Delivered requested transcripts of court proceedings, in whole or part, adhering to prescribed guidelines.
Teleservice Equipment Operator
2017-2020
● Managed both critical and non-critical emergency calls, ensuring seamless and timely response coordination.
● Documented events with unparalleled accuracy, maintaining clear and comprehensive records.
● Collaborated actively with team members to refine training programs, enhancing operational excellence.
● Researched and identified strategies for improved emergency management, contributing to enhanced efficiency.
● Maintained control over radio communication, adeptly managing back-up systems during primary system failures.
Customer Service Representative
2015-2017
● Delivered exceptional customer service, cultivating positive rapport and swiftly resolving inquiries.
● Demonstrated adeptness in data entry, contributing to precise and efficient record-keeping.
● Streamlined document preparation processes, optimizing administrative workflows.
● Proactively engaged in problem-solving, contributing to the resolution of complex issues.
● Collaborated seamlessly with team members, fostering an environment of collective achievement.
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