Juanita Reyes

adzilh@r.postjobfree.com

202-***-****

EDUCATION

Bachelor of Arts in English

University of the District of Columbia – Washington, DC RELEVANT COURSEWORK

• Microsoft Suite • Physical Security Training • Administrative Practices • CPR Certification EXPERIENCE

Education Training Associate International Association of Fire Fighters – Washington, DC 2023-Present

● Contributed to team training efforts, including the development and evaluation of new personnel.

● Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

● Provided administrative support services to executive levels staff such as preparing reports, transcribing meeting minutes and conducting research, contributing to personal skill enhancement.

● Met deadlines while maintaining high-quality deliverables.

● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Customer Service Representative IAM National Pension Fund – Washington, DC 2021-2023

● Investigated and directed union members’ inquiries, grievances and complaints to appropriate departments and followed up to ensure satisfactory resolution.

● Performed data entry and data retrieval using automated office and adjudicatory systems.

● Interpreted and applied company policies, procedures, and regulations to ensure organizational compliance with regulatory guidelines.

● Participated in ongoing training to enhance my own job skills and knowledge.

● Utilized excellent communication skills to liaise between internal departments, external partners and clients as needed.

Member Services Expert Kaiser Permanente– Fulton, MD 2020-2021

● Facilitate positive member interactions as the first point of contact, maintaining high customer satisfaction.

● Spearheaded process improvements, resulting in streamlined office operations and increased efficiency.

● Developed and conducted software training sessions, contributing to staff's skill enhancement.

● Prioritized and managed multiple tasks, effectively meeting deadlines and targets.

● Enhanced data accuracy and privacy through meticulous review of medical records. The Office of Unified Communications DC Government – Washington, DC Transcriber (Detail)

2018-2019

● Safeguarded participant information, prioritizing confidentiality and security.

● Executed protocols and procedures consistently to ensure standardized practices.

● Recorded and transcribed diverse court proceedings, capturing oral motions, stipulations, avowals, rulings, and orders.

● Transcribed steno machine and digital recordings, producing accurate minute entries and court-related paperwork.

● Delivered requested transcripts of court proceedings, in whole or part, adhering to prescribed guidelines.

Teleservice Equipment Operator

2017-2020

● Managed both critical and non-critical emergency calls, ensuring seamless and timely response coordination.

● Documented events with unparalleled accuracy, maintaining clear and comprehensive records.

● Collaborated actively with team members to refine training programs, enhancing operational excellence.

● Researched and identified strategies for improved emergency management, contributing to enhanced efficiency.

● Maintained control over radio communication, adeptly managing back-up systems during primary system failures.

Customer Service Representative

2015-2017

● Delivered exceptional customer service, cultivating positive rapport and swiftly resolving inquiries.

● Demonstrated adeptness in data entry, contributing to precise and efficient record-keeping.

● Streamlined document preparation processes, optimizing administrative workflows.

● Proactively engaged in problem-solving, contributing to the resolution of complex issues.

● Collaborated seamlessly with team members, fostering an environment of collective achievement.

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