Customer Service Entry Level

DO Daniel Oladimeji

Bethlehem, PA ***** +1-631-***-**** adzijt@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Adaptable and Flexible

Natural Leadership

Monitoring

Mathematics

High-Volume Dining

Instructing

Customer Service and Rapport

Table Monitoring and Turnover

Warm and Friendly

Check Payment Processing

Identification Requirements

Hospitality Service Expertise

Menu Memorization

Dish Preparation

Glassware Polishing

Sales Techniques

Food Spoilage Prevention

Menu Presentation

Menu Memorization and

Presentation

Cash Handling

Guest Seating

Menu Item Recommendation

Food Sales and Promotion

Sales Expertise

Writing

Price Memorization

Daily Specials Memorization

Food Preparation and Safety

Assist Customers

Dining Crew Workflow

Optimization

Speaking

Social Perceptiveness

Bus Tables

Suggestive Selling

Service Prioritization

WORK HISTORY SERVER 11/2022 to 07/2023

The Waffle House 2101 Cherry Ln

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Bussed and reset tables to keep dining room and work areas clean. Resolved customer complaints promptly and professionally to maintain positive reputation.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Explained menu items and suggested appropriate options for food allergy concerns.

Used slow periods to restock supplies, ice, trays, and delivery bags. Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Seated customers in timely manner by managing reservations and waitlists skillfully.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Inspected dishes and utensils for cleanliness.

SHIFT MANAGER 10/2021 to 11/2022

Wendy's 308 Broadway

Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs.

Supervised employees and oversaw quality compliance with company standards for food and services.

Worked closely with team members to schedule breaks and shifts to meet state regulations.

Coached crew members to optimize performance and motivate toward more efficient work.

Cooperated with coworkers to improve customer experience and manage storefront.

Excelled in every store position and regularly backed up front-line staff. Tracked receipts, employee hours, and inventory movements. Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Exercised composure under pressure and in escalated customer service scenarios.

Scheduled staff to establish adequate coverage during peak business hours.

Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies. Supervised ongoing daily production phases.

Located and resolved problems with team production and performance to maintain consistent quality levels.

Collaborated with other leaders and executives to direct workflow and support operations.

Cultivated professional working relationships with peers and supervisors. Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Troubleshot equipment to reduce service calls and downtime. Managed staff hiring, training and supervision.

Kept accurate and detailed records of personnel progress and productivity. Monitored daily and weekly key performance indicators to maintain on-track status.

Implemented policies and standard operating procedures for continuous improvement.

Created and implemented strategies for improving operational efficiency and accuracy.

Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages. Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Oversaw loading and unloading of packages in warehouse. Coordinated project workflows for departments.

Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Led improvement initiatives to advance operational efficiencies and increase revenue.

Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.

Established operational objectives and work plans and delegated assignments to subordinate managers.

Increased customer satisfaction and grew business by maintaining close relationships with customers.

Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Built relationships with customers and managed accounts to drive revenue and profit.

EDUCATION Fashion Design 06/2012

Arts And Media Preparatory Academy, Brooklyn, NY

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