Customer Service Representative
Resume:
Brandi Sykes
Columbus, GA, *****, US
*************@*****.***
Work Experience
Avon, Independent Contractor
Customer service
Sales
Client Management
Process orders
Purchasing
06/01/2007 - 09/01/2010
Muscogee County School District, Paraprofessional
Worked individually with assigned students to ensure that each student benefits from the assignment or task
Learning new things and overcoming challenges
Assisted in planning and preparing the learning environment, setting up centers
Assist the teacher in devising special strategies for reinforcing material or skills based on a sympathetic understanding of individual students, needs, interest, and abilities Take class attendance, and maintained attendance
Set up and assigned by the teacher
Made copies and print materials for classes
Overseeing lessons, preparing message boards an other needs of the lead instructor
Provided individualized assistance to students through one-on- one or small group activities in order to maximize learning while transitioning to general education classrooms Assisted the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, needs, interests, and abilities
Reinforce learning of material or skills
Made sure students had at least one physical activity 05/01/2006 - 06/01/2007
TSYS, Customer Service Representative
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
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