Customer Service Team Member

TIEN

NGUYEN

PERSONAL SUMMARY

Motivated Professional with 3+ years of

experience in Financial and Customer

data management. Collaborates

effectively with multi-functional roles to

identify and leverage areas for

improvement. Bringing comprehensive

understanding of warehouse operations

and documentation needs. Detail-

oriented team player with strong

organizational skills. Ability to handle

multiple projects simultaneously with a

high degree of accuracy.

AWARDS &

ACHIEVEMENTS

2019 Community Bank Golden Spoke

Champion – Exceptional Service &

Outstanding Performance (Top 4th

Percentile Regional Award, Wells Fargo

Bank)

2018 Branch Team Member Semi Annual

Recognition Q1-Q4 2018, Regional Award

CONTACT INFORMATION

Cell: 409-***-****

adzijg@r.postjobfree.com

Senior Service and Sales Manger

First Citizens Bank (2021 - Present)

Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery. Delivered superior customer service to retain existing customers and attract future customers.

Promoted new products and services to existing customers, driving revenue growth and satisfaction.

Assisted with design and implementation of customer service policies to streamline

EMPLOYMENT HISTORY

Lead Teller

Wells Fargo (2017-2021)

Managed daily bank operations by processing customer transactions and providing exceptional customer service. Recognized and prevented fraudulent activities and suspicious transactions.

Mentored and trained new tellers on bank procedures and customer service standards.

Introduced customers to other bank team members to help meet financial needs.

Developed and implemented strategies to increase sales and profitability.

Analyzed market trends and competitor activities to create competitive advantages.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

General Manager

Super Wash (2010-2017)

Central Medical Magnet High School

EDUCATION

Account Management

Critical Thinking

Professional Relationships

Microsoft Office(Power Point, Excel, etc.)

Problem Solving

Customer Service

Time Management

Project Management

High Understanding of Financial, Operational, and Managerial Operating Systems

SKILLS AND ABILITIES

Contact this candidate