Customer Service Store Manager

KEY SKILLS

• Retail Store Operations

• Profit and Loss Management

• Customer Service Excellence

• Inventory Management

• Shrink Reduction and Loss Control Procedures

• Budgeting and Cost Controls

• Teambuilding and Training

• Excellent Communication

• Planogram and Merchandising Processes

EXPERIENCE

Michaels

Assistant Store Manager, September 2022

Had supervisory responsibility for 30 employees. Was responsible for the promoting of the company and sales goals, promotions, and policies. Was responsible for promoting a positive image with the customers. Big Lots

Assistant Store Manager: September 2011 – September 2022 Directive supervision of 30 employees. Merchandise layout in 65,000 square foot store. Cahs supervision for cashiers.

WAWA

Inventory & Merchandise Manager: April 2011 - September 2011 3rd person in charge of 30 man operation. Daily shift supervisor of the total store operation. Manage inventory cycle counts and research discrepancies. A.C. Moore Arts & Crafts

Store Manager: 2003—October 2010

Assistant Store Manager 2001—2003

Promoted to set and open the new Mechanicsburg, PA in 2003. Supervised 30 employees. Manage a $3 million annual store with over 40 employees. Executed corporate programs, policies, and promotions. Created excellent merchandising programs that increased store sales and inspired high customer service results from team members. Reduced store shrink, increased store profitability, and created an environment that generated high associate productivity, accountability, and personal growth. Key Results:

• Led start up and opening of Mechanicsburg store.

• Increased store sales every month for second half of 2009

• One of only two stores to have an increase in store sales for year 2009

• Reduced store shrink from one of highest in company to below company average

• 4th Quarter 2009 store manager of the quarter

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• In 2009 led the company in most customers signed up for reward card program (59%). Was used to train the rest of the company in increasing their reward card sign up.

• In 2010 led the company with the highest percentage of sales in frame department

• Was recognized for sales in custom framing and made training store for the district and new stores opening Brown’s Shop Rite Supermarkets

Customer Service Manager: 1998—2001

Worked in 4 different supermarkets in the Philadelphia area. Managed front end operations for stores making

$15-$50 million annually with over 100 employees. Retrained all associates to increase customer service skills. Key Results:

• In 1999, while store sales were increased by 30%, decreased payroll by 40%

• Caused a 3 point increase in annual customer service survey

• Helped the buyout and transition of 4 stores to Brown’s Shop Rite A.C. Moore Arts & Crafts

Assistant General Manager: 1996—1998

Worked in Lancaster store, which was #1 store in sales in the company, and rebuilt the Reading store, which was

#4 in sales in the company.

Phar Mor Drug Store

Co Store Manager: 1995—1996

Assistant Store Manager: 1991—1995

Front End Manager: 1988—1991

Set and opened new store in Reading, PA. 1993—1996, three consecutive years, was one of the top ten stores in the company.

EDUCATION

Muhlenberg High School, Laureldale, PA

Penn State University—Berks Campus, Wyomissing, PA Associate degree in Business Administration

Disney Institute, Florida

Customer Service Training

REFERENCES

Jon Koller Jennifer Crossley Jack Kucera

Store Manager Assistant Branch Manager Store Manager Michael’s Arts and Crafts AAA, Harrisburg, PA Michael’s Arts and Crafts 717-***-**** 717- 350-2291 484-***-****

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