Shauncey Wynn

404-***-**** adziin@r.postjobfree.com

Professional Profile Experienced professional possessing excellent communication and interpersonal skills; with a proven history of managing multiple priorities, while maintaining a solid record of accomplishments with minimal supervision.

Accurate & Efficient

Self-Motivated

Problem Solving & Trouble Shooting

Adept at Multitasking

Employment

History

TSG, 2020 – Current, UPS, Richwood, KY

Perform equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.

Assist users to resolve computer related problems such as inoperative hardware or software. Travel to various office locations to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure.

Automation – SSLAW, ALA, SLS, ASX, PFT, Servers, Control Room and Security. Support Technician, 2016 – 2020 CompuCom, Cincinnati, OH

Supported HP devices from bank to support network and mobile platforms, software releases, patch’s, upgrades, Re-images, Rehomes, and implementations of new devices for USB/Wells Fargo, members and it’s end users.

Managed 20-55 cases on average within ClearVision environment with an 96% percent break/fix SLA close rate at my 3 USB site’s. Computer User Support Specialist, 2015 – 2016 Superior Group, Cincinnati, OH

Provide support for information technology equipment and/or systems (e.g., computer and peripheral equipment – telecommunications and network devices, audio and video equipment, and related transmission equipment and systems)

Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users. Provide hardware and software training as needed. Inventory Control Coordinator, 2012 – 2015, Micro Center, Atlanta GA

Perform daily cycle-counts of selected product. Process all the Re-pack Inventory and paperwork. Conduct monthly inventory of product.

Review weekly Inventory Control reports.

Maintain the maintenance of building. Working with outside contractors. Education 2017-2018 HPE Digital Learner

2012-2013 GWINNETT Technical College Information Systems Specialist (I.S.S) 2007-2008 Signal School Ft Gordon Augusta, GA Information Systems Operator-Analyst 2000-2001 Adjutant General School U.S ARMY Soldier Support Institute Ft Jackson, SC Human Resource / Personnel Services Specialist

1998-1999 Middle Tennessee State University Murfreesboro, TN Mass Communications

(Major) Public Relations (Minor)

1995-1998 Marshall University Huntington, WV Fine Arts (Major) Graphic Design (Minor) Military Service Army Active Duty, United States of America, 1999 – 2006 Army Reserves, United States of America, 2006 – 2009 Rank E4 – Specialist Corporal, Human Resource Specialist, Information Systems Operator

– Analyst, Expert in Firearms

Technical Expertise O.S Systems: OS Systems UNIX, Linux, Solaris, EPLRS, TSRM, P.P.M, ITSM, Cisco –WEBEX Hardware: Workstation’s, Routers-Switches-Hubs, CCTV, Graphic Cards, Tactical Radio COMMS Systems, SINCGARS, AV System’s and HUD’s, etc. Software: Pulse, Cortana (New A.I), QuickBooks, AutoCAD, Civil 3D, ESET, Norton, etc.