Medical Assistant Customer Service
Resume:
LINDA TALIAFERRO, RMA
ANTIOCH, TN *****
adziii@r.postjobfree.com
EDUCATION: National College of Business & Technology, Nashville, TN;
Registered Medical Assistant
Associate of Science Degree, Medical Assistant
Associate of Science Degree, Business Administration Management
CPR Certification
Nurse Assistant/Completed Course
SKILLS: EKG’s, Phlebotomy and Spirometry. Medical terminology and type 40 wpm. Knowledge of software programs include: Microsoft Word, Excel, Power Point, MS Project and Outlook. Touch chart software, Lynx, Medical Manager, Med iSOFT, and Epic.
EMPLOYMENT
2016-current-Vanderbilt Orthopedic Institute-Medical Assistant Nashville, TN
Rooming patient, taking vital signs, collect and update patient’s intake information, and update medications. Also assist doctors with procedures and perform procedures within my scope as a medical assistant.
2014-2016 Vanderbilt Orthopedic Institute- MA/FMLA Disability Specialist
Uses Star panel and Epic to process FMLA, Long Term and Short Term disability paper work. Communicates with doctors & nurses and review doctor’s notes in order to collect the correct information needed to complete all FMLA forms. Respond to faxes, emails and phone messages in a timely manner; communicate with patients, insurance companies, and employers to aid in completion of paper work. Notating updates in Star Panel.
2012-2014 Lexington Medical Center- Medical Office Tech Columbia, SC
Provide assistance to patients and providers with direct and indirect patient care. Triage patients and incoming calls. Rooms patients, obtains vitals, phlebotomy and gives injections. Perform ear irrigations, urinalysis, glucose test, ABI's, and EKG's. Dress and undress surgical wounds. Obtain prior authorization, verify insurance, update and call in medications. Enters demographic/medical data into a database. Schedule appointments, and call and remind patient of appointment. Also call in, fax, email and follow up on referrals to doctors.
2011- 2012 Randstad (St Thomas Healthcare Services) - Registrar Nashville, TN
Pre-registration, verification of insurance, obtain/records pre-certification information and completes order entry. Creates pre-encounter, and verifies case data along with obtaining/recording financial information.
2011-2011 Bethany Health & Rehabilitation - Nurse Assistant Nashville, TN
Bathe, dress, and undress patients. Serve and collect food trays and feeds patients requiring help. Transport patients, using wheelchair or cart, or assist patient to walk.
2010-2010 Andrea Bell Willis Family Clinics - Receptionist/Medical Assistant Hermitage, TN
Front and back office duties, checking patients in recording medical history, taking and recording vital signs. Assist doctor with physicals, and minor surgeries. Draw blood, give immunization shots, and collects samples of patient's urine and stools for laboratory tests.
2009-2009 Nashville Gastrointestinal Specialist Inc - Receptionist Nashville, TN
Register and check in new and current patients, calling in prescriptions, inbound and outbound calls. Prepping charts for new patients enter patient’s demographics and preparing charts for the doctor’s next day schedule.
2007-2008 Shop at Home Network-Sales - Representative Antioch, TN
Data entry, answers incoming calls in a courteous and prompt manner. Gather all necessary information to process orders for customers.
2006-2007 XO Communications- Customer Marketing Advocate Nashville, TN
Inbound and outbound calls, and gathered information to determine if the customer is satisfied with service XO, is providing for them, and offered discounts to renew contracts.
Update account information, and or cancel service upon request and resolve escalated issues. Process and negotiate contracts.
2003-2006 Asurion Insurance Services-Customer Service Representative Nashville, TN
Gathered information from the caller to identify need and determine appropriate action. Investigate and attempt to resolve customer complaints, or assign them to the escalation department.
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