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Customer Service Project Management

Location:
Menomonee Falls, WI, 53051
Posted:
September 06, 2023

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Resume:

EXPERIENCE

MANAGED STAFFING, INC.- (EATON CORPORATION), SOUTH

MILWAUKEE, WI- CONTRACT ROLE - 2022-2023

PROCUREMENT COORDINATOR 1/ BUYING SPECIALIST

Supported the Purchasing Team as well finding and analyzing areas that we can improve in and capitalize on. This position handles processes to ensure correct and updated pricing for Eaton Suppliers and for analytical activities, such as RFP data, spend analytics, cost savings, and other functions to support the business.

• Researched and found prospective suppliers. Counted vendor stock, contacted suppliers with past dues, move ins, move- outs and updated reports. Consulted with internal project teams and maintained strong supplier relations.

• Prepared and issued purchase orders, proposals, requested quotes, negotiated purchase agreements, terms and

conditions. Monitored, evaluated, inspected, supplier performance, the quality of bought items resolving issues and concerns.

• Analyzed demand, trends of supplier industries while supporting senior buyer with developing, implementing sourcing strategies.

• Prepared reports, placed orders, maintained the correct inventory and procurement records while adhering to company policies, procedures, legal requirements, contracts, and regulatory standards. Experienced with spending analytics, visualization, RFX programs, with source to pay technologies. Skills: Leadership. Contract. Negotiation. Order management. MRP System. Production and Planning Procurement processes. Recruiting. Inventory management. Communication. Project management. Reporting. Data Analytics. Microsoft 365. Power BI. SAP ECC, Ariba. s/4 Hana. Jira. Source to Pay. Oracle cloud, Business Analysis, and data management. Sap Financials. Scrum. Asset Accounting Acquisitions in SAP s/4Hana. Oracle database migration and integration. Agil. Elicitation. SAP Business Analysis. Business Process Modeling. Salesforce. ServiceNow, SuccessFactors. Business Intelligence. Python. SQL. MATLAB

INFOTREE GLOBAL SOLUTIONS - (SC JOHNSON), RACINE, WI- CONTRACT ROLE - 2021-2022

SENIOR PROCUREMENT ANALYST

Supported the 3PM and Direct Material Operations teams in ensuring identifying and analyzing improvement opportunities while servicing NAKIA N. SEARCY

SENIOR PROCUREMENT ANALYST

OBJECTIVE

Trained Global Manufacturing

Procurement Analyst who is

energetic, independent analytical

person, creative in strategic

sourcing, direct and indirect

purchasing, adaptable, and supply

guidance and relationship building

while being client driven. Proficient

in create a cross functional team and

a reliable point of contact that

negotiates, and supports the

business strategic direction,

availability needs, goals, and cost

reduction strategies.

SKILLS & ABILITIES

Leadership. Contract. Negotiation.

Order management. MRP System.

Production and Planning

Procurement processes. Recruiting.

Inventory management.

Communication. Project

management. Reporting. Data

Analytics. Microsoft 365. Power BI.

SAP ECC, Ariba. s/4 Hana. Jira.

Source to Pay. Oracle cloud, Business

Analysis, and data management. Sap

Financials. Scrum. Asset Accounting

Acquisitions in SAP s/4Hana. Oracle

database migration and integration.

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hundreds of suppliers. This position is responsible for processes to ensure correct and updated pricing for Suppliers and for analytical activities, such as RFP data, spend analytics, cost savings, and other functions to support the business. Worked with Contract Manufacturers, Direct Material and CM Procurement Managers to execute price updates on cadence. Utilize SAP and Price Database/Cost Cards to process pricing updates and maintenance with collaboration of cross functional partners using SAP ECC, Oracle, and Java. Strong supply chain experience, with a utilized lean tools and mindset to improve procurement process to improve procurement processes to increase work proficiency and eliminate nonvalue procedures.

• Serviced over 100 suppliers and processed monthly, quarterly, and ad hoc pricing updates based on direct material price adjustments in alignment with designated processes.

• Maintained SAP PIR (Purchase Information Records) Resolved invoice discrepancies with suppliers and A/P, resolved PPV and invoice exceptions. Takes ownership and maintains KPI, vendor index including contractual price update adherence and applies best procurement processes and practices. Kept track of vendor reports and documents. Developed and

communicated department reports.

• Supported and executed supplier relationships and performance management (SRM) system with strong

understanding of total cost and its drivers, risk and opportunity, strong problem solving, interpersonal, proficient writing skills with emphasis in project management and can multi-task with urgency in a fast-paced environment in the supply chain.

Skills: Leadership. Order management. Recruiting. Audit and Inventory management. Forecasting. Training. Production and Planning Procurement processes. Communication. Presentation. Project management. Reporting. Data Analytics. Microsoft 365. Power BI. SAP ECC, Ariba. 4 Hana. Source to Pay. Contract. Negotiation. Python. SQL. MATLAB

XPO LOGISTICS SUPPLY CHAIN SOLUTION, MENOMONEE

FALLS, WI- CONTRACT ROLE - 2017-2021

SENIOR PROCUREMENT ANALYST

Supported the Management Team as well finding and analyzing areas that we can improve in and capitalize on. Handled processes to ensure correct and updated orders were processed and sent to Suppliers. Corrected PIR’s and errors in the POs to ensure that the product requested by the client was entered and billed correctly. 3

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• Created Purchase orders, coordinated workload allocations between warehouse workers, Material Handler and drivers using Sap s/4Hana Jira and bluegrass.

• Prepared work orders, troubleshot, resolved discrepancies, allocated and released orders sent material handlers for loading and unloading.

• Researched inventory and allocated orders using SAP and entered data for BOL’s for inbound/outbound freight into the WMS in SAP.

• Maintained and generated required reports delivering them to other supplier management teams as needed. Processed, audited, and filed various documents with the use of SAP, excel, and Microsoft word, answering phones, appointment setting, problem solving, emailing and order building with Molson Coors consumers.

Skills: Leadership. Order management. Recruiting. Audit and Inventory management. Forecasting. Training. Communication. Written and Verbal communication. Project management. Reporting. Data Analytics. Microsoft 365. Jira. Power BI. SAP ECC, Ariba. 4 Hana. Source to Pay. Contract. Negotiation. Python. SQL. MATLAB. Presentation. ACOSTA SALES AND MARKETING, MILWAUKEE, WI - 2015-2020 RETAIL MERCHANDISER

Read and followed plan-o-grams to effectively complete projects. Have a working knowledge of merchandising and retail terminology.

• Maintained store shelf standards and inventory. Rotated and removed products according to dates. Displayed merchandise properly while placing shelf strips and attaching tags. Checking date codes and the integrity of plan-o-gram and processed pack outs, restocked, and reordered product as needed. Gathered and moved materials, supplies, fixtures, and equipment used for assigned project work.

• Partnered with store personnel and co-workers to achieve and maintain merchandising excellence to discuss changes, and new products while building an effective working relationship. Reported and discussed observations and issues with IMPACT Senior Area Manager/IMPACT Area Manager.

• Effectively and accurately worked with web-based applications to indicate work availability. Checked schedule and accepted work assignments. Received work documentation,

information and recorded work start and completion times, recorded work mileage, expenses, time, and attendance, and completed training activities as assigned. Completed monthly inventory Audit and end of year.

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• Effectively and accurately prepared, processed, submitted, and managed documentation related to assigned project work. Demonstrated full awareness of my surroundings, utilized proper safety techniques and equipment use. Proactively alerted management to any unsafe acts or conditions to prevent injuries. Performed other duties as assigned. Understood and followed all Acosta policies and standard operating procedure.

Skills: Customer Service, Audit, and Inventory management. Forecasting. Taking Pictures of product. Product Presentation. Communication. Stocking. Oracle.

H&R BLOCK, WAUWATOSA WI -2014-2020

CSR

Client service professional who delivered an outstanding client experience by creating a warm and welcoming first and last impression that exceeds the unique needs and preference of the client.

• Greeted clients in a personalized, friendly, and inviting manner. Matched clients with the best suited tax professional for their needs.

• Scheduled clients with whom and how they want to be scheduled. Handled clients exit assuring all current and future needs are being met.

• Maintained office cleanliness and the organization of H&R Block’s resources with team members. Other duties as assigned.

Skills: Customer Service, Audit, Scheduling, Organizing. Filing. Marketing. Presentation. Communication. Stocking. People Soft. PRIMERICA, WAUWATOSA, WI - 2013-2020

FINANCIAL SERVICE REPRESENTATIVE

Asked questions to gain an understanding of the client’s current financial situation and short- and long-term financial goals.

• Suggested checking and savings accounts, loans, certificates of deposit, credit cards and other products and services that fit clients’ needs.

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• Explained the features and benefits of recommended products and gathered client information and completed paperwork to open new accounts.

• Handled inquiries about account balances, payments due and other concerns. Researched errors and issues with accounts and Performed account maintenance tasks such as adding names or closing accounts striving to meet goals for opening new accounts and loans. Skills: Leadership. Recruiting. Sales. Retail. Customer Service. Audit, Scheduling. Organizing. Filing. Marketing. Presentation. Communication. Finance. Consulting.

OPEN PANTRY FOOD MART, MILWAUKEE, WI - 1999-2012

ASSISTANT MANAGER

Implemented workflow procedures based on direction from the company’s General Manager. Supervised employees during day-to-day tasks by providing customer support in escalated situations and managing the overall workflow of a workplace. Ordered and organized inventory, created store displays, processed returns, locked up the store and made cash drops from the safe. regularly interacted with customers to resolve complex issues that other staff are unable to correct on their own.

• Oversaw day-to-day operations and worked with lower-level staff to ensure compliance with organizational standards, including safety standards and client or customer

communications.

• Monitored and provided feedback to managing staff to effect improvements in organizational goals and manage reports and personnel documents, including payroll.

• Reviewed and filtered applications for potential new hires and assisted in interviewing applicants and conferred with senior- level management on hiring process.

• Assisted managers and other staff with procurement of necessary materials and equipment and created and delivered sales and financial reports on a predetermined schedule. Skills: Leadership. Order management. Recruiting. Audit and Inventory Management. Forecasting. Training. Communication. Written and Verbal communication. Project management. Reporting. Data Analytics. Microsoft 365. Payroll Management. Hiring. Accounting. Background Checks. Retail. Sales. Interviewing. Data Entry 6

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7-ELEVEN, MILWAUKEE, WI – 2012-2018

ASSISTANT MANAGER

Implemented workflow procedures based on direction from the company’s General Manager. Supervised employees during day-to-day tasks by providing customer support in escalated situations and managing the overall workflow of a workplace. Ordered and organized inventory, created store displays, processed returns, locked up the store and made cash drops from the safe. regularly interacted with customers to resolve complex issues that other staff are unable to correct on their own.

• Oversaw day-to-day operations and worked with lower-level staff to ensure compliance with organizational standards, including safety standards and client or customer

communications.

• Monitored and provided feedback to managing staff to effect improvements in organizational goals and manage reports and personnel documents, including payroll.

• Reviewed and filtered applications for potential new hires and assisted in interviewing applicants and conferred with senior- level management on hiring process.

• Assisted managers and other staff with procurement of necessary materials and equipment and created and delivered sales and financial reports on a predetermined schedule. Skills: Leadership. Order management. Recruiting. Audit and Inventory Management. Forecasting. Training. Communication. Written and Verbal communication. Project management. Reporting. Data Analytics. Microsoft 365. Payroll Management. Hiring. Accounting. Background Checks. Retail. Sales. Interviewing. Data Entry MCDONALD’S, MILWAUKEE, WI – 1991-1999

SHIFT MANAGER

Overseen operations of a McDonald’s restaurant during my shift and managed the staff, ensured customer satisfaction, safety, and sanitation standards. Trained and developed staff and resolved customer complaints using strong leadership and communication skills to effectively manage the team and ensure that the restaurant runs smoothly.

• Led and motivated a team of employees to ensure customer satisfaction, quality product delivery, and operational excellence while ensuring policies and procedures are followed in accordance with company standards.

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• Monitored employee performance and provided feedback on areas for improvement and trained new hires and existing staff on proper food preparation techniques, safety protocols, and customer service best practices.

• Managed the daily operations of the restaurant, including scheduling shifts, assigning tasks, and monitoring inventory levels while maintaining a clean and organized work environment, ensuring compliance with health and safety regulations.

• Handled customer complaints and inquiries in a professional manner, processed payments, and handle cash transactions accurately and efficiently while overseeing the opening and closing of the restaurant, ensuring that all equipment is properly shut down and secured.

• Developed strategies to increase sales and profitability Analyze financial data to identify trends and opportunities for cost savings and created weekly reports detailing sales figures, labor costs, and other key metrics.

SKILLS: LEADERSHIP. ORDER MANAGEMENT. RECRUITING. AUDIT AND INVENTORY MANAGEMENT. FORECASTING. TRAINING. SCHEDULER. COMMUNICATION. WRITTEN AND VERBAL COMMUNICATION.

PROJECT MANAGEMENT. REPORTING. DATA ANALYTICS. MICROSOFT 365. DATA ENTRY

KIA JOY ENTERPRISES, MILWAUKEE, WI – 2015-2019

MANAGER-BUSINESS OWNER

Kia Joy Enterprises assisted Fortune 500 companies while maintaining an online presence through a web-based franchising platform. Consulted with major corporations in transitioning their community base from in-store to online. Consulted and coached in helping small business owners establish themselves in the online marketplace using team building and leadership training techniques.

• Evaluated, improved, and maintained an organization’s core operational processes to ensure an efficient and productive workflow.

• Assessed existing processes and systems, identified opportunities for improvement, and devised more efficient or cost-effective alternatives.

• Helped create business plans by studying industry data to report on trends, made sure customers and clients are pleased with the level of their services, and created project 8

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goals and drafted project status reports, product marketing materials and necessary account documents.

• Contributed to the overall health of an organization, often by analyzing data to create financial budgets, developing production goals, and improving workflows for different departments.

Skill: Leadership. Order management. Recruiting. Audit and Inventory management. Forecasting. Training. Communication. Written and Verbal communication. Project management. Reporting. Data Analytics. Microsoft 365. Finance.

OUTLET: PLUGGING PEOPLE IN, INC., MILWAUKEE, WI - 2014- 2017

CATEGORY MANAGER INTERN

About Outlet: Outlet Plugging People In, Inc. (Outlet) is a relatively new nonprofit committed to developing Milwaukee’s teens to becoming community minded leaders. Our mission is to empower teens to contribute to society, discover their passions, sample diverse cultural experiences, prepare for college, and plan for their future careers. We achieve this by connecting teens to meaningful experiences and providing a community of support. Outlet’s online tool, OutletPlugMeIn.org provides a comprehensive database of volunteer and enrichment experiences, training, incentives, encouragement, and documentation of a student’s personal and professional growth. Our adult volunteers, “Coaches”, assist student members providing support, advice, and encouragement at volunteer events and online. By joining Outlet, members become part of a supportive community of proactive teens and adults who are committed to making a difference in their community. Outlet officially started accepting members in April of 2013. We are happy to report we have had a fantastic first year. Even though 91% of Outlet student members qualify for free and reduced lunch, our members demonstrate that ALL people can contribute to society and give of their time, talent, and love. As of June 1, our 193 members have volunteered 1, 936 hours at 38 different nonprofit organizations in Milwaukee. In doing so, our members have learned that giving can make your life rich with emotion, experience, pride, and love.

• Interned with (Outlet) plugging People In, Inc, (Nonprofit) organization to find vendors and supporters to donate food, snacks, drinks, people, and funding.

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SKILLS: LEADERSHIP. ORDER MANAGEMENT. RECRUITING. AUDIT AND INVENTORY MANAGEMENT. FORECASTING. TRAINING. FINANCE. COMMUNICATION. WRITTEN AND VERBAL COMMUNICATION.

PROJECT MANAGEMENT. REPORTING. DATA ANALYTICS. MICROSOFT 365. CUSTOMER SERVICE

EDUCATION

UNIVERSITY OF ARIZONA GLOBAL CAMPUS, SAN

DIEGO, CA, MBA

Master of Business Administration of Forbes School of Business and Technology MBA, Supply Chain Management, and logistics. UNIVERSITY OF ARIZONA GLOBAL CAMPUS, SAN

DIEGO, CA, MBA

Master of Business Administration of Forbes School of Business and TechnologyMBA, Computer, and Information Systems. CARDINAL STRITCH UNIVERSITY, GLENDALE, WI,

BACHELOR’S DEGREE

BACHELOR'S DEGREE, BUSINESS MANAGEMENT OF SCIENCE. COMMUNICATION

Earned an associate degree and bachelor’s degree in business management of science as well as a certificate in human resource management and Project Management. Later earning a Double MBA in supply chain Management and coordination and systems management while working a full-time job and raising three children. Getting a Business Analyst and CISSP Certification.

LEADERSHIP

Talented in relationship management and managing inventory levels, Strategic sourcing, direct purchasing, and indirect purchasing activities and performing periodic site audits of key suppliers to ensure that parts are available and speeded up as needed. Offering 7 years of excellence by having good judgement using the correct action plans, reliability with cross-functional teams with the ability to multitasking and communicate effectively in a demanding environment in the supply chain industry while creating a competitive advantage and enhancing the company's image. A knowledgeable and results customer service professional who is the link between vendors, engineering, purchasing, coordination, and manufacturing. 10

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REFERENCES

REFERENCE NAME, COMPANY

CONTACT INFORMATION-UPON REQUEST



Contact this candidate