Jason M. Lathe

Glastonbury, CT *****

860-***-****

adzihz@r.postjobfree.com

Leadership and Technical Summary

Highly motivated IT Professional with 22+ years of experience, specializing in project management and quality assurance. Led multiple projects and teams for both waterfall and Agile methodologies. Deep understanding of defect management process, risk mitigation testing industry standards, risk management and project leadership. Experienced SOW and MSA reviews and negotiation, coaching, training and mentorship, vendor management, infrastructure and architecture, managed off-shore, near-shore and on-site teams. Well versed in test data and environment management, project planning, story writing, test scenario/test script development, resource estimation, mainframes, real-time API interfacing, web/mobile services, defect triage, hiring and talent procurement, large-scale meeting facilitation, performance test feasibility, technical user guide author, process improvement, tactical solutioning and project reporting to various audience levels.

Tools, Software and Technology:

Proficient using HP Quality Center/ALM, SharePoint, Project Server, MS Suite, Clarity, IBM Mainframe File Aid, Adobe Writer, Access databases, HTML, SOAP, Rally, Skype, Teams, APIs, ETLs, Workday, NMS (Oracle Network Management System), and OUA (Oracle Utilities Analytics), Azure DevOps, Availity, Service now (aka SNOW) Aternity, Splunk and Strong background in Agile, Iterative and Waterfall project methodologies

Key Accomplishments:

Restructured 24/7 international Production Support Team: I was recruited by executive leadership to organize, streamline and bridge gaps between production support, scrum teams and operations. Introduced multiple Splunk monitoring dashboards for optimum optics.

Strong background in Agile, Iterative and Waterfall project methodologies

ERP migrations: Managed multiple ERP migrations for Eversource and Otis Elevator.

Large utilities outage management upgrade (Eversource): Led an outage management program upgrade from NMS 1.11 (Network Management System) to 2.4 and OUA 2.7 (Oracle Utilities Analytics) reporting tool. Created innovative SharePoint custom list to track project risks, action items and issues with automated features to keep team organized and increase productivity.

Led Testing initiatives for multiple Workday deployments. This included recruiting, performance connections, employee self-service and digital competencies for 18 countries. Was also the QA lead for the Rockwell Collins acquisition.

Stood up a QA team. Managed the team from onboarding through significant project contributions and deliverables.

IFP (individual family plans). Led projects delivering outstanding quality allowing Cigna to effectively and successfully participate in the health plan exchange program.

TCoE (Testing Center of Excellence): Key organizer and lead for implementation a TCoE for Cigna. Some notable efforts and benefits were identifying most effective approaches, identifying repeatable processes, ensuring consistency across the team, streamlining documentation, defined roles and responsibilities, early test team engagement, centrally located document repository, created an innovative reusable test data repository, test estimations, regression test bed and a mentorship program.

AIMS: Led many aspects of a challenging campaign to migrate Cigna’s book of pharmacy business from a legacy platform to a new and upgraded Argus RxNova platform.

Pharmacy Injectable Redirecting tool: Multimillion-dollar enterprise-wide project. Led all planning and execution initiatives for this new ground-up, industry-leading UI. This powerful tool provided Pharmacy Benefit Managers all the details necessary to redirect individuals to cost effective facilities, for drug administration. The tool utilizes ETLs, web services/APIs, called procedures, database storage and reporting. Significant savings for clients and their membership were realized.

Cigna Pharmacy PBM transition from Argus to Catamaran: Significant transfer of customers from Argus to Catamaran. This required many existing functions to be developed and moved to Catamaran (PBM).

Pharmacy Claim Enhancements (PCE): Drug Utilization, On-line drug price quote tool and other internal applications.

Go to Market: This allowed Cigna to be highly competitive with benefit offerings for all market segments on multi-tiered pharmacy plans. This included multiple consumer outreach programs.

Vendor management: As the QA vendor liaison and architect lead, significant cost and time savings were realized by consolidating the team’s project-driven requests. The reduction of overall requests allowed for more competitive service level agreements.

Leadership Experience

Feb 2023 – current day

CVS Health / Aetna Hartford, CT

Production Support Senior Manager (FTE)

Restructured and organized a 24/7 international production support team, managing a multimillion-dollar tier 1 highly integrated Salesforce clinical application with over 5000 users.

Facilitated daily cadence covering key areas. Offshore updates/handoff, escalations, incidents requiring guidance, aging tickets, weekend checkouts and project updates.

Actively engaged with scrum teams, train leads and operations to bridge gaps for transparency between teams. The team began to attend PI (program increment) read outs, daily train reviews, access to the scrum team’s sprint deliverables (Rally) and MVP demos and actively participated in special cross-team projects.

Helped to develop multiple Splunk dashboards to report daily API usage, latency or timeouts and failures so the team and leadership had timely intel for proactive attention.

Experienced initiating and managing IRTs (immediate response team) for high priority application outages. Well versed in quickly assessing the issue, determining user impact and priority as well as identifying teams needed for triage. Report progress to customers as required. Maintain contact with customers to ensure their business needs are met or exceeded.

Coordinated weekend production checkouts for patches, server and infrastructure upgrades.

Established centralized repository of critical onboarding and on-going change details for the extended team’s reference.

Several tools used to monitor user operating systems and activity (Availity), APIs (Splunk), CEC phone (Aternity) and Salesforce health.

November 2020 – Feb 2023

CVS Health / Aetna Hartford, CT

Clinical QA and Project Senior Manager (FTE)

Created program-level test strategies highlighting objectives, processes and methodology, key coordination points, interdependencies between trains and teams, special data considerations, communication plan and reporting to senior management and business stakeholders.

Provided leadership and oversite for QA resources across several trains, comprised of 8 trains and ~100 resources. Leadership included demonstrating and reviewing best practice standards, governance and specializing in providing expertise and specialized skill for overall QA staff. Published several best practice user guides for regression test automation standards and maintenance, defect management and test case management within Rally.

Developed PI or quarterly reports aimed at showing overall quality. Reporting statistics included total features, stories, test cases, total defects found, percent of automated regression test scripts, production defects and defect removal efficiency (DRE). The reports were a powerful tool that told a story and drove several improvement initiatives.

Managed complex program initiatives and migrations across multiple applications, requiring support from several trains.

Specialized in developing complex cross-application end to end test scenarios designed to simulate post-go-live conditions, ensuring collective train deliverable effectiveness.

Leveraged deep understanding of Agile and Waterfall methodologies to deliver on different drivers and audience requests, as well as being sensitive to the level of detail needed for different management levels.

Coordinated multiple demos aimed to gain state approval to participate in certain markets. This required very close attention to system prerequisites and sequencing, to ensure conditions targeted for demonstration were precisely met.

Comfortable working in a fast-paced environment with competing and changing priorities.

Planned and coordinated quarterly disaster recovery (DR) exercises for tier 1 vendor managed clinical applications.

June 2020 – October 2020

Otis Elevator Farmington, CT

IT Senior QA Program Manager (Consultant)

Managed the CRM Service QA Team of 29 testers/2 QA leads (aligned to 6 SCRUM Teams).

Created and maintained QA project plans for all sprint and non-sprint initiatives. Facilitated daily QA Lead meetings to review progress against project plan, expectations for the day and updates from leadership. Led defect triage sessions, actively participated in SCRUM of SCRUM, sprint planning sessions and feature-level demos.

Reviewed opportunities for process improvement considerations with Agile Coach. Enhanced test plan/defect management tool (Azure Dev Ops) to allow for key analytics extraction for trend analysis and to highlight improvement opportunities. Defined reports/KPIs requirements to measure team effectiveness. Defined defect and test plan user guides for team efficiency and consistency.

Consolidated pre-execution/execution/post execution statistics and activities for leadership reporting.

Managed and streamlined Automation Team. Developed strategy and timeline to maintain and fully automate regression test suite using Selenium.

Feb 2019 – March 2020

Eversource Energy Newington, CT

IT QA and Project Manager (Consultant)

Led a $28M outage management program across multiple functional teams, aligning business goals with technology solutions to drive infrastructure and architecture improvements for thousands of users.

Traveled to and facilitated large in-person requirement and design workshops for multiple geographically dispersed locations with Business stakeholders, vendors and core project team.

Conducted work breakdown structure sessions with core team and vendors to baseline and maintain project plans.

Led project standup meetings with various audiences outlining project scope, deliverables, risks, issues and assignments to ensure project team alignment, accountability and timely delivery.

Provided consultation expertise to security architect’s (ITASA) milestones and strategy to ensure potential vulnerabilities were outlined and mitigated. Assisted in the process of evaluating, recommending, designing and implementing security solutions to increase security posture and embedded within the master project plan.

Closely monitored Oracle application configurations with internal and external teams to ensure business requirement alignment.

Led an initiative to solve project meeting action items, risks and issues not being followed up on or closed. A streamlined and centralized process was put in place using SharePoint with robust dashboard features and automation for both individual contributors and managers. Users could easily manage items assigned to them and emails would notify owners and managers if items were assigned or nearing expected closure dates.

Managed and developed work products such as issue logs, risk logs, status presentations, meeting agendas, action items, dashboards and communications for senior leaders.

Evaluated team to determine where mentorship and training needed to be provided to eliminate risks or gaps down the road.

Analyzed vendor’s statements of work (SOW) and assisted with negotiating lower estimates based on actual need.

Moved between agile and waterfall approaches based on project needs and goals.

Delivered test automation strategies for increased test execution coverage, productivity and reduced deployment risk.

Provided detailed test estimation to leadership and project teams outlining overall approach, risks, assumptions, estimated number of test cases, velocity, number of test cycles, timelines and testing resource needs.

Participated in executive steering committees to report deliverable progress and upcoming milestones.

Evaluated tester deliverables, provided feedback and direction to ensure team is aligned to testing milestones.

Sept 2017 – Feb 2019

United Technologies Farmington, CT

Workday QA Manager (Consultant)

Lead for several Workday Recruiting/Talent, Performance and HCM implementations for 18 countries using Waterfall and Agile test methodologies.

Stood up new QA Team. Engaged from onset (MSA/SOW), conducted interviews, defined roles and responsibilities, created QA process, SME and mentor for testers, eliminated barriers, assigned tasks and held team accountable.

Delivered project roadmap, resource forecasting, test assessments, project plan and regression analysis. Managed test plans, test strategies, scenarios, test cases, traceability matrix, automation and performance testing feasibility, test environment readiness, ALM execution and reporting.

Facilitated recurring meetings with testing team as well as project updates for leadership, the project team and Business sponsors, conducted walkthroughs of milestone deliverables, defect triage and represented QA in meetings.

Lead for UAT initiatives. Responsible to ensure Business SMEs and stakeholders were enabled to significantly contribute to the critical test phase. Conducted daily standups, analysis of results against requirements, liaison between business and external vendor/s to establish priority of fixes and timing, track progress against plan and contingency planning.

Oct 2000 – March 2017

Cigna Healthcare Bloomfield, CT

IT QA Architect/ Test Manager (Jan 2010 – March 2017)

Managed all project test support activities within Cigna Pharmacy IT’s portfolio (test strategies, project plans/test scheduling, test scenarios, test scripts, script to requirement traceability, performance test feasibility, HP ALM, walk-throughs, evidence gathering, defect triaging and signoffs) for a team of 10 on-site and offshore project test leads, throughout full SDLC.

Project intake committee lead responsible for estimating resource loading/cost for emerging projects based on high level scope and complexity.

Thorough understanding of software quality assurance methodologies.

Team mentor for regional and off-site testers. Frequently assisted teams with understanding complex programs, requirement interpretation, test scenario and test case creation, execution, tracking and reporting status details.

Multifaceted experience in quality assurance software testing, software development and coordination throughout system, integration and end to end test, including user acceptance test (UAT) coordination.

Experienced test scenario and test case author. Well versed in functional test design and execution. Utilization of automation (QTP) and stubs and harnesses (SOAP UI) to increase efficiency and reduce risk as needed.

Significant collaboration with Project Management leadership, Business stakeholders, Business Analysts, Systems Analysts, Development and test leadership to ensure project expectations and risks were effectively managed.

Led QA architect initiatives to identify efficiencies and streamlining opportunities for all in-flight projects.

Expert level understanding of test data to meet up and downstream integrated testing objectives.

Frequently asked to intervene and oversee projects at risk of delivering critical milestones or challenging team dynamics.

Ensure adherence to established testing process and procedures, as well as contribute to process improvement.

Facilitate meetings for various levels of staff, both internal and external, while maintaining focus, resolving risks and issues and ensuring accountability for delivery of takeaways.

Thought leadership, consulted to identify process improvement opportunities and spearhead project lessons learned.

Conduct interviews and hire top talent Project Test Leads to increase quality deliverable.

Skilled understanding for unique test data needs each project presents across different environments and test phases.

Facilitate and lead QA/Development meetings between Cigna and vendors to discuss progress, milestones, defects, resource assignments and contingency plans.

Spearhead production implementation, weekend checkout/validation initiatives.

Proficiency using technical tools such as File Aid and QMF for validation of vendor files and internal feeds.

Enterprise Project Test Manager (Feb 2008 – Jan 2010)

Experienced developing and maintaining risk-based test strategies and test plans.

Ability to define test scenarios, testing requirements for integrated projects and accountable for communicating project objectives clearly to stakeholders.

Understanding of integrated test strategies, integrated test cases that trace to requirements and integrated data definition.

Ability to escalate issues with recommendations and contingencies to project team. Operate with a sense of urgency when appropriate.

Manage and lead assigned projects through the entire development life cycle, from the requirements phase through implementation.

Experienced working as a liaison between vendors and staff to successfully execute testing of highly integrated projects.

Responsible for coordination of integrated data requirements (membership, structure and claims.) to meet test objectives.

Business Project Senior Analyst (May 2006 – Feb 2008)

Responsible for supporting and building client plan compare websites.

Provided timely delivery of client websites through delivery of site build.

Performed system fixes by analyzing, identifying and resolving system fallout impacting clients, members and providers.

Documented issue resolution and fallout for system fixes. Developed and communicated interim workaround solutions.

Lead Job Aid designer and mentor. Subject matter expert for matrix partners and business process coach.

Required to perform root cause analysis.

Testing Specialist (2000 – May 2006)

Able to create clear and concise documentation of enhancement details from Use Case, Business System Design and Business Requirements.

Responsible for conducting test strategy walkthroughs, execution of test scripts and compilation of test evidence on both web and mainframe batch applications.

Validation of web and mainframe batch technical data via tables, system feeds and mainframe. This included utilizing tools such as QMF, File Aid and QMF for Windows.

Responsible for providing timely and accurate test data for upstream and downstream applications for project level and component level script execution during functional, integrated and release test phases. Tasks include the research and resolution of data fallout and the on-going communication of data entry progress during releases.

Experienced communicating updates to audiences with varying levels of system knowledge and expertise.

Required to follow project execution schedules and meet all planned deliverables through effective workload management and delegation of assignments among support resources when appropriate.

Responsible for providing exemplary customer service to all downstream areas requiring CDB-CED support, as well as catering to individuals with different levels of knowledge and skill sets.

Responsible for the review of Business Designs and Use Case documentation for the creation and execution of detailed project and component level test cases, using Test Director for pre-implementation enhancement testing. Duties include technical discussions with developers to identify problem areas and clarify code, processing and the logging of defects identified within Test Director for management reporting.

Required to create structure and eligibility data to support key areas of code. Responsible for the research and resolution of eligibility fallout with subscribing systems utilizing TSO File Aid and SQL queries.

Frequently multitask projects with competing delivery dates and test phases, while prioritizing workload and ensuring project releases are not jeopardized.

Responsible for the ad hoc training of associates with a variety of knowledge and comprehension levels. Training areas include Central Eligibility Database (Mass Change processing, I/O service requests and CPF), Elite, TSO, Test Director and Client Database. Required to provide support documentation upon request.

Extensive web application and web to host/online interface testing background.

Prior employment history and references will be provided upon request

EDUCATION

Sylvan Learning Center

Glastonbury, CT

Obtained NASD Series 6 Certification

Manchester Community College

Manchester, CT

Preliminary course work for Criminal Justice

PROFESSIONAL DEVELOPMENT

2016 Agile 101

Bloomfield, CT

2016 SAFe (scaled agile framework)

Bloomfield, CT

2016 Agile Story Writing

Bloomfield, CT

2002 Knowledge Maps

Bloomfield, CT

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