Annunziata (Nancy)

Griseta

adzifd@r.postjobfree.com

September 2023

Dear Human Resources,

As an experienced Professional, the advertisement for the open position with your company, sparked my interest, when reviewing the position requirements and the organization's needs, I was excited to find that my qualifications and personal strengths align with our needs and mission.

I bring a comprehensive set of skills that I believe will be valuable to your company. In my Professional roles, I have homed in on my abilities in troubleshooting and customer service, providing a firm foundation for the Customer Service and Company’s satisfaction. My teamwork, people-centric nature and compassion have afforded me excellent communication skills. I am excited to contribute my talents and proficiency to the open position toward your team efforts. As an engaging communicator with a proven track record in issue resolution, my focus on building strong professional relationships has been a beneficial asset throughout my career. Please review my enclosed resume for my more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I am eager to discuss how my personality and background fit the role. Thank you for your time and consideration of my candidacy Sincerely

Annunziata (Nancy) Griseta

Annunziata (Nancy) Griseta

Cell: 630-***-****

Email: adzifd@r.postjobfree.com

Professional Summary

High performing customer service personnel with more than 20 years’ experience in banking/mortgage lending and Executive administrative assistance. With a wide variety of professional office operational experience, I am a quick learner and adapt easily to new situations. I have proficient experience and advanced knowledge in various computer skills, which are listed below under Skills.

Professional Experience

JP Morgan Chase Bank, Downers Grove, IL. Oct. 2016- Nov. 2022. Sr. Client Care Specialist, Senior Loan Processor Administrative Assistant

• Collecting of decision-making documents

• Customer Service driven lead, daily communication with clients, loan officer, Attorney, title companies, insurance agents, county representatives and realtors.

• Managed all legal documents such as: title search, insurance, verification of employment, mortgage loans.

• Managed applications for refinances, 1st Mortgage's, Construction loans, bridge loans and investment property loans.

• Supervised file from application to loan closing and survey call with customer.

• Reviewed weekly with clients on what stage loan is at. Also, with loan officer and realtor.

• Delivered closings with 30 days or contract date to meet key deadlines Pro-Temp Mechanical, Carol Stream, IL. June 2015 – September 2015 Office Manager/Executive assistant

• Managerial duties for a commercial Air and heating company. Included managing employees, Technicians work and service calls, supporting office daily operations and financial management.

• Scheduling estimates with Presidents Calendar and setting appointments with vendors.

• Preparing, verifying and direct deposits for all payroll within weekly deadline.

• Managed all accounting, prepared weekly deposits, balanced ledger, processed payments, invoicing and statements, managing time sensitive quotes.

• Managed the President of the company’s calendar and supported all email phone and fax correspondence.

Mid-West Sports Medicine, Arlington Heights, IL. Oct. 2014 – Nov. 2014 Medical Receptionist

• Performed intake of patients, verifying and making appointments over the phone and in-person.

• Ordering and managing of non-clinical and clinical supplies

• Observed HIPPA regulations and privacy of all patient documentation and privacy of all patient documentation and medical information.

• Processed financial billing and payment plans for clients. Oxford Bank & Trust, Oak Brook, IL. Nov. 2004 – Nov. 2014 Sr. Consumer loan processor & Executive Administrative Assistant

• Executive assistant to Senior Vice President of the Consumer lending department with 5 loan officers.

• Management of all consumer loans and home equity loans.

• Managed compliance for all loans as well as prepared all documents in processed loans, supervised files from application to closing.

• Daily updates and communication with clients, Attorney, real estate agents, title company and assigned loan officer.

• Collecting of all legal documents needed for loan process. Controlling and disbursing of tax and insurance escrow funds to assigned agents.

• Creating monthly department report for Board of Directors meeting.

• Supported roles in loan processing, underwriting and closing. Education

Rasmussen College- January 2007. Eden Prairie, Minnesota I pursued courses towards bachelor's degree in Banking Finance, Corporate Office Management and Organizational Management.

Arizona University, formerly Ashford University- October 2008 Clinton, Iowa

Pursued courses towards bachelor's degree in healthcare management and psychology. Colombia Southern University- October 2009

Orange Beach, Alabama

Pursued Courses in Business Administration and Marketing. Professional Skills and Trades

Volunteering

Feed My Starving Children- Ongoing intermittently

Certifications- Udemy

Professional Life Coach

Certified Mental Health Counselor & Practitioner

Modern Applied Psychology

Projected completion October 2023

Skills-Proficient-Advanced

Microsoft 2007 and 2011, Outlook, Power Point, Word, Excel. Quick-books, Laser Pro, Legacy, Microsoft 365.

Mortgage Express, DOS and FIS

Languages

Bilingual in English and Italian, Fluent.

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