Career Experience:

April, **** LOWE’s Ft. Myers Store #582

to

July, 2023 Casher Part-Time

To assist customer(s) during the exit process from the store and to ensure that the customer found what they need, had an exceptional experience, and are properly invoiced for the item(s) that the customer wanted to purchase,

April, 2018 Retired from Pratt & Whitney

January, 2015 Pratt & Whitney Canada, Singapore

to

March, 2018 Contractor, to P&WC, Technical Support Manger

Main responsibility is to mentor the Singapore Customer First call center (CFIrst) personal on various subjects areas related to engine configurations, aircraft interface and CFirst processes. I also provide guidance on engagement with Internal and External customers in order to facilitate resolution(s) on all subjects related to P&WC and to meet or exceed customer expectations.

May, 2014 Pratt & Whitney Canada, Singapore

to

December, 2014 HQ Aero Contracted, to P&WC, PW100 Technical Support Representative

The main objective of this assignment was to assist P&WC PW100 group within the Asia Pacific Region with on-site support to implement fuel nozzle replacement best practices with regional airline operators.

December, 2013 Engine & Airframe Solutions Worldwide (EASW)

To

April, 2014 Mobile Repair Team (MRT) Supervisor

Responsible for coordinating all activities related to dispatching MRTs. This included on-site support with technical and commercial data and updating the customer with the expected completion date. I was also responsible for ensuring that all appropriate documents required for the aircraft return to service (RTS) were complete and correct in accordance with FAA rules.

June 2007 Pratt & Whitney Canada, Columbus, Ohio

To

July 2013 Regional Field Support Representative

After completion of my assignment at NetJets I was given the Mid West regional support responsibilities which included but not limited to full after sales support to all P&WC customers within this region. This assignment includes several high visibility accounts, such as LECO, Executive Jet Management (EJM), Air Methods and LJ Aviation. Within my region I also provided fully service support to various aircraft OEM Service Center’s which require a high level of expertise at all levels. The aircraft Service Centers include Hawker Beechcraft, Eagle Creek Aviation and P&WES. Having a diversified customer based required me to have an adaptive approach to resolving both Technical and commercial issues.

June 2003 Pratt & Whitney Canada, Columbus, Ohio

To

June 2007 Field Support Representative Assigned to NetJets

My support of the NetJets Fleet was divided into various ongoing functions that required me to provide information in a clear, effective, and co-operative approach with numerous departments and at all levels within NetJets and P&WC. On a typical day I work with NetJets and other OEM’s in the following areas.

oTo assist with resolution of day-to-day technical issues; This requires a very active role in with various departments within Netjets and P&WC to ensure that all the necessary resources are available to assist in resolving any issue effecting the reliability of the NetJets fleet.

oConstantly review the NetJets fleet to identify reliability issues that many have an impact on the NetJets fleet. After identifying issues that may effect reliability, I work with various department within P&WC formulate corrective action plan and oversee the implantation into the NetJets fleet. There are two programs that were successfully completed during my assignment at NetJets. I contributed the success of both of these programs to my ability to create a positive team effort between various OEM’s and NetJets.

oPW306A Phase 4 Upgrade Program for the Gulfstream G200

oJT15D-5 conversion to -5R Program for the Hawker 400XP

oI also had the responsibility for the Entry into Service (EIS) for several aircraft types; the Raytheon Beech jet 400XP, Dassault Falcon 2000EX and the Gulfstream G200. Here my main focus is to ensure that all the necessary preparations have been completed, so the aircraft transition into the NetJets fleet was smooth and efficient. Areas that I focused on were training, technical manuals, parts and tooling.

June 2000 Pratt & Whitney Canada, Singapore

To

June 2003 Turboprop & Turbofan Service Engineering

My main responsibilities were to facilitate resolutions to issues for all PT6A and Turbofan engine models operated in the Asia Pacific Region.

Mission to meet customer expectations that required close interaction and team effort with the P&WC Customer Support Center’s (CSC), various departments within P&WC Head Quarters and the Asia-Pacific Field Support Representatives (FSR).

Working with diversified customers and cultures was a challenge that I enjoyed. I believe my success in resolving issues with the customers in this region was due to me taking the time to listen to their concerns and reformulating solutions that satisfied both the customer and P&WC requirements.

During this assignment I received the Individual Recognition Award for initiative, enthusiasm, collaboration and contribution over and above the normal work expectations.

May 1987 Pratt & Whitney, Taipei, Taiwan

To

June 2000 Field Support / Technical Support Representative

Responsible for providing the best possible support to all operators of the Pratt & Whitney Canada (P&WC) products in Taiwan, Hong Kong, and Guam.

Level of support covered all aspects of technical and commercial issues that are encountered with airlines and overhaul facilities.

Responsibilities expanded to include the Technical Support Representative (TSR) role to support all aspects of Entry into Service (EIS) of the PW150 Turboprop into China with the launch customer, Changan/Hainan Airlines.

During this assignment I received letters of recognition for my involvement with SAS and DeHavilland.

October 1986 Beech Aerospace Services Inc., Corporate Headquarters, Jackson,

To Mississippi

May 1987 Supervisor, Quality Assurance

Responsibilities required me to establish the following departments and administering the day to day activities for 12 employees’s who reported to me:

oInspection / Material Interface Division

oMaintenance / Avionics Analyst Division

oData Control Division

oSafety Division

Other collateral duties included the responsibility for the developing Quality Assurance (QA) Manual(s) for marketing proposals. My team and I developed QA manuals for the following programs, C12, T34, TA-4J and the U.S. Army Unmanned Aerospace Vehicle (UAV) program.

In this position I received letter of recognition for the work on the U.S. Navy TA-4J proposal.

February 1986 Beech Aerospace Services, Inc., Madison Airport, Jackson Mississippi

To

October 1986 Assistant On-Site Manager / Engineer

Assisted in managing FAR Part135 Operation and oversee refurbishment and modification program of the Beechcraft 1900 Executive Aircraft for Beech Aircraft Corporation. I was also involved with the Marketing Department on several proposals for the U.S. Air Force Operational Support Aircraft (OSA) of which BASI was awarded the contract, and the U.S. Navy TA-4J Full Contractor Support Maintenance program, and the U.S. Air Force C-130 Quick Engine Change (QEC) program.

October 1984 Beech Aerospace Services, Inc. (BASI), Kaohsiung, Taiwan, R.O.C.

To

February 1986 On-Site Manager / Engineer

In this position I was responsible for the disassemble of 44 new T-34C-1 type aircraft for shipment to the Republic of China (Taiwan) and for the reassembly and test flight, with the aircraft eventually being transferred to the Republic of China Air Force.

Drafted the Disassembly/Reassembly manuals along with the Final Test and Checkout procedures manuals for the T-34C-1 Taiwan program.

The completion schedule for these 44 aircraft was completed on time. I was also responsible for the management and training of approximately 30 Chinese personnel during this program.

During this assignment I received several letters of recognition from:

oGeorge Harrington, V.P. International Marketing Beech Aircraft Corporation

oR.D. Walter, V.P. / General Manger, Beech Aerospace Services, Inc.

oMr. Rudy Berger, Beech Aerospace Services, Inc. Liaison to Beech Aircraft Corporation

May 1978 Beech Aerospace Services, Inc., NAS Whiting Field, Milton, Florida

To

October 1984 Field Service Representative / Engineer

This program provided full contract maintenance support on 450 T-34C type aircraft that were operated by the US Navy. My responsibilities at this assignment were to liaison all the appropriate information between Beech Aircraft and the On-Site support team in the following areas:

All Technical & Engineering changes.

Monitor component removal rates, determine cause and

Formulate corrective action plan.

Formulate Technical & Engineering recommendations.

to improve product reliability.

Served on all Accident Investigation Boards.

May 1975 Beech Aerospace Services, Inc., NAS Whiting Field, Milton, Florida

To

May 1978 Aircraft Technician / Crew Chief

In this position I supervised a crew of A&P technicians in maintaining US Navy T34-C aircraft to FAA / FAR standards.

Education:

Graduated, Summit High School, Summit, New Jersey

Graduated, Wentworth Institute of Technology, Boston, Massachusetts

Associate of Science Degree, Major: Aircraft Maintenance Technology

Attending, Embry-Riddle Aeronautical University

Seeking a Bachelor of Science Degree in Aviation Business Administration

F.A.A.

Certificates:

Airframe & Powerplant License

Computer Skills:

Proficient with the following computers programs:

Microsoft Office

Windows Operating Systems

P&WC Ground Based Software (GBSlite)

P&WC Engine Condition Trend Monitoring (ECTM)

P&WC Flight-Data Acquisition Storage & Transmission System (FAST)

Customer Relationship Management (CRM) system.

Other Studies/

Special Training:

Bell Helicopter 212 412 Field Maintenance

Sikorsky S76B Interface Course

P&WC PT6A-27/ -34/ -41 Heavy Maintenance

P&WC PT6T-3/-3B/-6 Line Maintenance

P&WC PT6B-36A Line Maintenance

P&WC PW100 Line Maintenance, All Models

P&WC PW150 Line Maintenance, All Models

Special Training continued:

P&WC PW206 Line Maintenance, All Models

P&WC PW209 Line Maintenance, All Models

P&WC 308A/C Line Maintenance

Hartzell Propeller Course

Other Studies /

Special Training:

Beech Aerospace Services Inc. Management Training

United Technologies Corporation, Ito University

References: Can be provided upon request

Recognitions I have received include:

oLetter from R.D. Walter V.P. General Manager Beech Aerospace Services, Inc regarding the tour for the Republic of China Air Force.

oLetter from George Harrington V.P. International Marking Beech Aircraft Corporation regarding the successful Aircraft Assembly Program in Taiwan.

oAviation International News (AIN), Product Support Survey 2012, was identified as an individual that goes above and beyond when it comes to product /customer support in aviation.

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