Customer Service Data Entry
Resume:
Cassi Enfinger
Dothan, AL *****
*************@*****.***
Personable and proactive Assistant Office Manager and Customer service professional offering over 20 years experience interacting with people and customers working in a fast-paced environment . Energetic, reliable, and focused on results. Deadline – oriented with proficiency in numerous software programs and diverse business environments.
Authorized to work in the US for any employer
Work Experience
Stay at home mom/homemaker
Dothan, AL
January 2019 to August 2023
I have been a stay at home Mom and my youngest is starting school this year and I am ready to get back to the working world again.
Health Information Specialist I
Ciox Health - Dothan, AL
March 2018 to January 2019
I received and processed requests for patient health information in accordance with Company and Facility policies and procedures. Maintained working knowledge of Company and facility software. Responsible for managing patient health records. Answering of inbound/outbound calls. Assist with patient questions. Handling faxes, opening mail, and data entry. Meet productivity expectations as outlined. Other duties as assigned.
Assistant Manager
One Stop Cash - Enterprise, AL
March 2017 to October 2017
Responsibilities
Routine office management in day-to-day operations, data entry for new customers. Preparing pay day and title loans. Filing small claims actions. Preparing daily deposits. Preparing vehicles for repossession. Accomplishments
Responsible for working on delinquent customer accounts. Calling customers on a daily basis to arrange upcoming payments. Accomplished monthly goals and solicitation for new or returning customers. Skills
Basic Microsoft office skills. Ability to stay positive interacting with customers and team members. Worked in different office locations when needed. Used skills selling products and services. Ability to work in a fast paced environment with large cash transactions. Branch Manager/Loan Officer
Quick Credit - Dothan, AL
October 2015 to March 2016
Responsibilities
This position included running an office for a large financial loan company. I managed office operations to insure efficiency and productivity. Assisted in counting employees drawers daily and counted end of the day deposits. My role as Branch manager was to pull customers credit reports in order to approve or deny loan applications. Prepared daily, weekly, and monthly spreadsheets for the supervisor to show our production in the office.
Accomplishments
Worked in the office to increase loan volume and decrease bad debt. Handled any customer who had complaints or issues regarding their accounts. Made visits to delinquent customers homes to collect on their past due amounts and worked with them to resolve their accounts to help them get back on track with their monthly payments.
Skills
Used specific software programs for loan applications, credit reports, and customer data entry. Answered incoming and outgoing calls. Assisted with customer walk ins. Handled faxes, emails, incoming mail and cash deposits. Met productivity expectations as outlined. Assistant Manager
First Heritage Credit - Dothan, AL
September 2014 to October 2015
Responsibilities
Assistant manager/ administrative dealing with customers and collections in a day-to-day basis. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and communication conversational courtesies. Filed legals and bankruptcies on a weekly basis. Accomplishments
Responsible for working on delinquent financial accounts. Called them on a daily basis to arrange customers to come into office to make payment and/or applying for loans. Accomplished monthly goals and solicitation for new or returning customers.
Skills
Basic Microsoft office skills. Customer service focus with the ability to stay positive interactions with customers and team members. Experience achieving individual and team goals. Used skills selling products and services. Ability to work in a fast-paced environment and large cash handling. Assistant Manager
Regional Finance - Dothan, AL
February 2014 to September 2014
Responsibilities
Support office manager with oversight of administration with a staff of four. Alleviate work loads on a regular basis taking on responsibilities from manager as well as assisting with staff projects. Taking customer payments, answering phones, and making daily collection calls. Accomplishments
Brought down delinquency by making daily collection calls, and going out in the field in a attempt to collect on customers past due accounts. Also called and solicited customers to call in or walk-in office for possible small loans or title loans.
Skills
Using basic office equipment to fill out applications and update customers accounts. Made appointments to get customer in the office for possible car loans by marketing outside the office for other business sales. Customer Service Representative
CREDIT CENTRAL - Ozark, AL
June 2013 to February 2014
Responsibilities
Front desk clerk welcoming customers. Answered phones, took applications for small loans and made daily collection and solicitation calls. Performed store opening duties including counting cash drawers and checking all equipment for proper functioning. Accomplishments
Created new processes and systems for increasing customer service satisfaction. Kept track of a daily Loan volume for increasing production in the office. Skills
Kept a professional look and attitude towards other employees and customers. Ability to adhere and established attendance policies. Used a specific computer system to take applications and renew loans. Education
Avionics
Enterprise-Ozark Community College - Ozark, AL
2007 to 2009
Associate's degree in Associates of General Studies Wallace Community College Dothan - Dothan, AL
2004 to 2006
High school diploma in General studies
George W Long - Skipperville, AL
1992 to 2004
Skills
• Microsoft office, Microsoft Excel, Microsoft Word (9 years)
• Office Management (2 years)
• Assistant Manager Experience (6 years)
• Sales (10+ years)
• Cold Calling (10+ years)
• Marketing
• Loan Officer Experience
• Credit Analysis
Certifications and Licenses
Credit Life
September 2014 to Present
Can sell certain products such as credit life and disability insurance. Additional Information
Proficient and proactive customer service professional offering 20 years of experience interacting with people or customers. Energetic, reliable, and focused on results. I have the depth and experience it takes to make a positive contribution to reach company goals.
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