Customer Service Representative
Resume:
PAMELA
PRICE-
WHARFF
adzic5@r.postjobfree.com
Lewiston, ME 04240
Bold Profile
As a professional with experience as a massage therapist and now a digital copywriter, I am skilled in providing relaxing experiences for clients and crafting compelling content for businesses. I bring a unique combination of creativity and attention to detail to my work and have a passion for helping businesses achieve their goals through effect8ive communication.
PROFESSIONAL SUMMARY
Self Employed Services - Massage Therapist
Lewiston, ME • 10/2008 - Current
WORK HISTORY
Provided safe, effective and appropriate massage
therapy techniques during customer appointments.
•
Spoke with clients regarding health history, expectations, services and procedures for safety and customer
satisfaction.
•
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
•
Created marketing advertisements to increase awareness of services and boost sales.
•
Advised clients on areas such as posture, at-home
exercises and stretches.
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Performed aroma therapies and specialized relaxation techniques.
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Assessed guest needs and identified muscle issues, medical conditions and contraindications before
beginning session.
•
Worked with clients to ascertain medical history,
potential issues and areas needing support.
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Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
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• Diversified services by training in additional techniques SKILLS
• Microsoft Word
• Effective Communication
• Active Listening
• Detailed Instruction
• Professional Relationships
• Detail-Oriented
• Writing
• Unique Content Creation
• Articulate Communication
• Work Copywriting
• Email Communication
• Reading Comprehension
• Research Writing
• Website Copy
• Article Writing
• Idea Brainstorming
• Grammar Comprehension
• Product-Specific Writing
• Product Features Highlights
• Project Proposals
• Creative Direction
• Materials Organization
• Blog Posts
American Writers And Artists
Institute
Online • 11/2022
AWAI Method For
Copywriting : Copywriting
American Writers And Artists
Institute
Online • 10/2022
Digital Copywriting
Certification : Copywriting
Central Maine School of
Massage Therapy
Lewiston, ME • 12/2003
Massage Therapy
Certification : Massage
Therapy
Eastern Maine Technical
College
Bangor, ME • 06/1992
Associates Degree in Business
Management
EDUCATION
Continuing education in
Copywiting
•
Continuing education in
Digital Copywriting
•
Cassiel's Day Spa - Massage Therapist
Lewiston, ME • 09/2004 - 10/2007
L.L. Bean - Customer Service Representative
Lewiston, ME • 09/2000 - 01/2002
Sears - Home Electronics Associate
Lewiston, ME • 01/2002 - 10/2002
such as Thai massage.
Provided safe, effective and appropriate massage
therapy techniques during customer appointments.
•
Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
•
Spoke with clients regarding health history, expectations, services and procedures for safety and customer
satisfaction.
•
Maintained client treatment records and designed
long-term care programs for return customers.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
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Answered constant flow of customer calls with minimal wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Greeted customers, helped locate merchandise and
suggested suitable options.
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Answered customer questions about products and
services, helped locate merchandise and promoted key items.
•
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
•
Listened to customer needs and desires to identify and recommend optimal products.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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• Managed efficient cash register operations.
Prioritized helping customers over completing other routine tasks in store.
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