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Customer Experience Team Member

Location:
Sampangi Rama Nagar, Karnataka, 560001, India
Posted:
September 06, 2023

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Resume:

Curriculum vitae

ANKIT KUMAR

NO.* *ST FLOOR

DODDANEKUNDI MARATHAHALLI

BANGALORE -560037

E-MAIL ID:- adziam@r.postjobfree.com

CONTACT NO. - 085********

CAREER OBJECTIVES:

Looking forward to build a career using my personal strength and to serve an organization with professionals and hard working ability.

PERSONAL STRENGTH:

I am self- motivated a team player able to work with all level of employee, process a strong hospitality background and ability to deliver the consistence performance under stress.A well rounded professional, whose strengths include leadership skills, development and exceptional interpersonal skill. Eye for details, creative thinking & exceptional problem-solving acumen makes me a strategic asset for the customers or clients I work with and the organization I work for.

ACCADEMIC QUALIFICATION:

COURSE SCHOOL/

BOARD

YEAR MARKS

OBTAINED

PLACE

10TH

BSS Inter college

(U.P. Board)

2007 55% Luhasana(budhana)M.nagar

(U.P.)

12th K.S inter college

(U.P. Board)

2009 59 % Kuralsi (budhana)M.nagar

(U.P.)

Professional Qualification:

COURSE Institute/University YEAR MARKS

OBTAINED

PLACE

Hotel

Management

A-IHM 2012 61% Gaziabad,UP

WORKING EXPERIENCE:

NAME OF

ESTABLISMENT

DEPARTMENT POSITION PEROID PLACE

CLARK’S AMER Kitchen ( All

Operational

department)

Industrial

Trainee

6 month

10/12/11

TO

7/4/12

Jaipur

PAPA JOHNS All operation

department

SHIFT

MANAGER

From

21/09/2013

16th Feb

2015

Bangalore

Fresh Menu All operation

department

Assistant Unit

Manager

20th Feb

2015 to 18

th July 2017

Bangalore

POTFUL All operation

department

Cluster

Manager

20 - July

2017 to

working

Bangalore

Potful :

*Joined as unite manager on 20th July 2017. Oct -2018 got promoted as a Cluster Manger

*Responsible for FIFTEEN unit operation.

*Initiated marketing plan for the entire unit to increase market penetration.

*Started the operations from scratch and currently all kitchen are doing well in sales.

*Responsible for store requisition using FIFO and LIFO techniques.

*Responsible for training for the new unit Managers.

*Taking Care for the FOOD COST at Cluster Level.

* Responsible for the Monthly sales Closure.

*Responsible for the monthly P&L statement at cluster level.

*Responsible for the INVENTORY management at Cluster level.

*Handling salary part of all riders and till shift manager level.

*Doing petty cash closer for all for unit every week.

*Doing cash reconciliation for all fifteen units every week. Fresh Menu :

*Part of pre-opening unit at Marathalli and Whitefield.

*Responsible for unit operation, working as an acting unit manager.

*Initiated marketing plan for the unit to increase market penetration.

*Started the operations from scratch and currently being one of the most selling kitchens in the company in 5 months.

*Responsible for store requisition using FIFO and LIFO techniques.

*Responsible for training and delighted customer experience.

*Close coordination with customer care team with regards to guest concerns.

*Excellent working knowledge of profit and loss statement (P&L) through excel sheet and also analysing the company monthly statement through the data created.. Papa Johns

*I worked as Shift manager,

*I was responsible for store operation; acting was as a store manager.

*I was responsible for food cost Good revenue, cost control, marketing (LSM),p&l.

*I was responsible for training and delighted customer experience.

*I was responsible for new team member training

* Pre-shift briefings, shift management ensuring adequate staffing. Clark’s Amer :

* Worked as industrial trainee.

* worked in kitchen (continental section)

Core Competencies:

*Cost Management

*Revenue Maximization.

*Monitoring Area Effectiveness Team.

*Guest Relationship Management

*Guest Satisfaction

*Ensuring high quality services, resulting in customer delight

*Investigate Guest Dissonance, implement corrective measures

*Training and Development

*Service Excellence and Teamwork training to all staff

*Using Craft training techniques to ensure training actualization.

*Team Management

*Performance review and appraisals, one-on-one and training

*Pre-shift briefings, shift management ensuring adequate staffing Skills Acquired:

*Confidence in taking up any new challenges and successfully completing it.

*Good knowledge of service industry and operation.

*Great dedication toward work and a patient which enable me to work. Within different professional group

*Round the clock working ability.

*Leadership qualities and motivation to touch heights in my professional work.

*Coordinating work and liaising with various departments of an organization that involves considerable interpersonal skills.

* Handling peer pressure, Motivating ability, Team player, Leadership Qualities and efficient knowledge of computers helps me for better handling of team and situations IT skills:

*Microsoft Office suites

*Internet Applications

Linguistic Proficiency:

* English Fluent

* Hindi Fluent - Mother tongue. * Hindi

HOBBIES:

* Listening Music

* Cooking

PESONAL PROFILE

Name : Ankit Kumar

Father’s Name : Ramesh Chand

Date of Birth : 5/02/1990

Age : 28 years

Sex : Male

Nationality : Indian

Marital Status : Unmarried

Permanent address : vill- kheri gani

Dist- Muzzafarnagar

State-Utter Pradesh

Pin code- 251309

DECLARATION:

I humbly inform you that above particulars are true and not subject to any change and to the best of my knowledge.

DATE ANKIT KUMAR

PLACE



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