Customer Experience Team Member
Resume:
Curriculum vitae
ANKIT KUMAR
DODDANEKUNDI MARATHAHALLI
BANGALORE -560037
E-MAIL ID:- *********@*****.***
CONTACT NO. - 085********
CAREER OBJECTIVES:
Looking forward to build a career using my personal strength and to serve an organization with professionals and hard working ability.
PERSONAL STRENGTH:
I am self- motivated a team player able to work with all level of employee, process a strong hospitality background and ability to deliver the consistence performance under stress.A well rounded professional, whose strengths include leadership skills, development and exceptional interpersonal skill. Eye for details, creative thinking & exceptional problem-solving acumen makes me a strategic asset for the customers or clients I work with and the organization I work for.
ACCADEMIC QUALIFICATION:
COURSE SCHOOL/
BOARD
YEAR MARKS
OBTAINED
PLACE
10TH
BSS Inter college
(U.P. Board)
2007 55% Luhasana(budhana)M.nagar
(U.P.)
12th K.S inter college
(U.P. Board)
2009 59 % Kuralsi (budhana)M.nagar
(U.P.)
Professional Qualification:
COURSE Institute/University YEAR MARKS
OBTAINED
PLACE
Hotel
Management
A-IHM 2012 61% Gaziabad,UP
WORKING EXPERIENCE:
NAME OF
ESTABLISMENT
DEPARTMENT POSITION PEROID PLACE
CLARK’S AMER Kitchen ( All
Operational
department)
Industrial
Trainee
6 month
10/12/11
TO
7/4/12
Jaipur
PAPA JOHNS All operation
department
SHIFT
MANAGER
From
21/09/2013
16th Feb
2015
Bangalore
Fresh Menu All operation
department
Assistant Unit
Manager
20th Feb
2015 to 18
th July 2017
Bangalore
POTFUL All operation
department
Cluster
Manager
20 - July
2017 to
working
Bangalore
Potful :
*Joined as unite manager on 20th July 2017. Oct -2018 got promoted as a Cluster Manger
*Responsible for FIFTEEN unit operation.
*Initiated marketing plan for the entire unit to increase market penetration.
*Started the operations from scratch and currently all kitchen are doing well in sales.
*Responsible for store requisition using FIFO and LIFO techniques.
*Responsible for training for the new unit Managers.
*Taking Care for the FOOD COST at Cluster Level.
* Responsible for the Monthly sales Closure.
*Responsible for the monthly P&L statement at cluster level.
*Responsible for the INVENTORY management at Cluster level.
*Handling salary part of all riders and till shift manager level.
*Doing petty cash closer for all for unit every week.
*Doing cash reconciliation for all fifteen units every week. Fresh Menu :
*Part of pre-opening unit at Marathalli and Whitefield.
*Responsible for unit operation, working as an acting unit manager.
*Initiated marketing plan for the unit to increase market penetration.
*Started the operations from scratch and currently being one of the most selling kitchens in the company in 5 months.
*Responsible for store requisition using FIFO and LIFO techniques.
*Responsible for training and delighted customer experience.
*Close coordination with customer care team with regards to guest concerns.
*Excellent working knowledge of profit and loss statement (P&L) through excel sheet and also analysing the company monthly statement through the data created.. Papa Johns
*I worked as Shift manager,
*I was responsible for store operation; acting was as a store manager.
*I was responsible for food cost Good revenue, cost control, marketing (LSM),p&l.
*I was responsible for training and delighted customer experience.
*I was responsible for new team member training
* Pre-shift briefings, shift management ensuring adequate staffing. Clark’s Amer :
* Worked as industrial trainee.
* worked in kitchen (continental section)
Core Competencies:
*Cost Management
*Revenue Maximization.
*Monitoring Area Effectiveness Team.
*Guest Relationship Management
*Guest Satisfaction
*Ensuring high quality services, resulting in customer delight
*Investigate Guest Dissonance, implement corrective measures
*Training and Development
*Service Excellence and Teamwork training to all staff
*Using Craft training techniques to ensure training actualization.
*Team Management
*Performance review and appraisals, one-on-one and training
*Pre-shift briefings, shift management ensuring adequate staffing Skills Acquired:
*Confidence in taking up any new challenges and successfully completing it.
*Good knowledge of service industry and operation.
*Great dedication toward work and a patient which enable me to work. Within different professional group
*Round the clock working ability.
*Leadership qualities and motivation to touch heights in my professional work.
*Coordinating work and liaising with various departments of an organization that involves considerable interpersonal skills.
* Handling peer pressure, Motivating ability, Team player, Leadership Qualities and efficient knowledge of computers helps me for better handling of team and situations IT skills:
*Microsoft Office suites
*Internet Applications
Linguistic Proficiency:
* English Fluent
* Hindi Fluent - Mother tongue. * Hindi
HOBBIES:
* Listening Music
* Cooking
PESONAL PROFILE
Name : Ankit Kumar
Father’s Name : Ramesh Chand
Date of Birth : 5/02/1990
Age : 28 years
Sex : Male
Nationality : Indian
Marital Status : Unmarried
Permanent address : vill- kheri gani
Dist- Muzzafarnagar
State-Utter Pradesh
Pin code- 251309
DECLARATION:
I humbly inform you that above particulars are true and not subject to any change and to the best of my knowledge.
DATE ANKIT KUMAR
PLACE
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