Torrey Johnson

Atlanta, GA *****

adzi8r@r.postjobfree.com

+1-678-***-****

Professional with 10 years of experience providing customer service for a company that specializes in Security, as well

as setting up hardware to support data in the warehouse industry. Experience includes shipping, receiving, movement

of material, checking invoices, and securing high-risk inventory. Completed numerous training courses in the field of

Osha.

Authorized to work in the US for any employer

Work Experience

Data Center Security Supervisor

Allied Universal - Lithia Springs, GA

May 2022 to Present

I Supervise the first and second shifts at the moment. My job is scheduling, training, and running multiple shifts.

Data Center Security Officer

G4S Security Solutions - Atlanta, GA

2017 to Present

Highly regarded by all employees for friendliness, hard work, and the ability to learn new procedures very quickly.

Quickly established rapport with customers. Insured compliance with policies and procedures. Daily interfacing with engineers on various projects.

Customer Service Representative

Activus Connect (IRS Worker) - Atlanta, GA

October 2020 to June 2022

I answer inbound calls for the IRS dealing with issues from taxes to Child Tax Credit and Stimulus payments.

Bar Manager

Cove Lounge - Chicago, IL

2012 to 2017

Designed, developed, and implemented new protocols for employees. Developed solutions as part of the quality

management team. Effective in stressful situations. Helped prioritize work schedules and delegated assignments.

Dealt tactfully and effectively with difficult customers. Demonstrated ability to apply sound knowledge to diverse

applications. Ability to assess organizational needs and implement administrative procedures. Compiled reports and records.

- Employee of the Month award.

- Customer service award.

Security Supervisor/Senior Traffic Administrator

N Compass Security and Traffic Control - Chicago, IL 2009 to 2012

Chicago, Illinois

Effective in stressful situations. Strength in the evaluation and analysis of operational workflows. Trained new

employees. Took initiative in evaluating opportunities and in establishing relationships. Technically oriented - resourceful in problem-solving and strategic planning to alleviate problems. Served as an advisor and coordinator for

Project Managers for the University of Chicago. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Ability to recruit, motivate, and

develop long-term employees. Excellent interpersonal and communication skills, complementing proven creative

problem-solving capabilities.

h Proven track record of completing safety, traffic, and security details for the University of Chicago. Outstanding

communication skills. Expert knowledge of safety protocols. Diet Technician

University of Chicago Hospitals - Chicago, IL

1994 to 2009

Compiled reports and records. Excellent mediator, arbitrator, and facilitator. Experienced manager with excellent team

abilities. Hard-working, goal-oriented, perfectionist, and a team player. Analyzed problems and anticipated people's

needs. Gain the confidence of people quickly. Found mutually beneficial solutions to problems. Extremely motivated and focused. Planned and organized work under minimal supervision of a manager. Possess strong managerial,

communications, and organizational skills. Introduced new products into the marketplace. Strong administrative

background within a hospital environment.

Education

High school or equivalent in Chemistry

St. Francis DeSales H.S. - Chicago, IL

August 1989 to June 1993

Skills

• Security

• Customer Service

• Organizational Skills

• Word

• Stocking

• Cash Handling

• Typing

• Shipping Receiving

• Warehouse Inventory

• Warehouse Associate

• Shipping

• Adobe Acrobat

• Microsoft Outlook

• Microsoft Office

• Quality Management

• Data center experience

• AWS

• Live chat

• Sales

Awards

Customer Service Award

November 2019

Certifications and Licenses

CPR Certified

April 2023 April 2025

OSHA 10

Present

First Aid Certification

Assessments

Receptionist — Highly Proficient

March 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Security Guard Skills — Highly Proficient

September 2020

Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient

Work Style: Reliability — Proficient

September 2020

Tendency to be dependable and come to work

Full results: Proficient

Call Center Customer Service — Familiar

June 2020

Applying customer service skills in a call center setting. Full results: Familiar

Data Entry: Attention to Detail — Familiar

June 2020

Maintaining data integrity by detecting errors.

Full results: Familiar

Indeed Assessments provide skills tests that are not indicative of a license certification, or continued development in any professional field.

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