Social Media Client Services

Nayab Gul Dawood

Phone: 079********

Email: ********@*****.***

DOB: 16.08.1987

Address: ** **. ****’s Drive, Northop Hall, Mold CH7 6JF

Holds a Full UK Driving Licence

PERSONAL STATEMENT

A self-reliant, tenacious and highly motivated individual with experience in the Customer/ Client Services, Events, Entertainment and Media environment actively seeking an executive or management position in a growing successful company. Through a history of career moves, I have gained sound knowledge and experience of Operations, Production, Adaptation, Team Management, Communication, Budget Management, Product Development, Gaining Customer Attention and Interest, Customer Needs and the Decision Making processes in order to achieve desired results. Consistently meet and exceed targets.

EDUCATION

2015 – 2016 Bangor University, North Wales, UK- LLM International Intellectual Property Law

2010 – 2013 Bangor University, North Wales, UK - MA/LLM Law and Banking

BA Business Economics (HONS)

2002 – 2006 Advance Level General Certificate of Education (A-Levels) – Private

Mathematics, Economics, Accounting, General

General Cambridge Education (O-Levels) – Karachi Grammar School

Pak-Studies, Islamic Studies, Urdu, English Literature, English Language, Mathematics, Add Mathematics, Physics, Economics.

WORK EXPERIENCE

2022 (Oct)- Current Lloyds Banking Group – Senior Customer Consultant

My role includes helping customers come back to financial health in the department of CFA (Customer Financial Assistance. I have assisted several clients over different brands of the group such as Halifax, Lloyds Bank, Bank of Scotland, Cheltenham and Gloucester and TMB (The Mortgage Business). I specialize in Mortgage Financial assistance in residential as well as Buy to let (including Consent to Lease). Last month I helped 10+ clients by creating arrangements to help them come back to good financial health.

2022 (Feb- September) Counter- Great Bear Distribution

2017- 2022 Social Media Executive – Amantola Restaurant & Tivoli Nightclub

My role is to manage the social media platforms for both the restaurant and the nightclub. I was responsible for content planning and managing communications as well as keeping an eye out for opportunities, from trending topics to the latest social media formats and developments. I was also expected to develop the social media strategies through audience and competitor research.

2016 – 2017 Freelance photographer/blogger

My main focus was to build my network in a new city and to get involved in the hospitality scheme. From this I was able to generate some clients which I delivered different services to, including, photography, content writing and managing their social media platforms.

2014 – 2015 Lifestyle Editor – Desihiphop.com

My role was to write articles based on hip hop trends with respect to the people from the South Asian subcontinent settled all over the world.

Digital Engagement Marketing Project with SYCO Media for Be Belle (Lingerie Company) [April-June 2015]

2010 – 2012 Creative Sub-Editor – SEREN Newspaper (Bangor University), North Wales

Writing articles, poetry and doing photography for this section in the paper.

2010 Research Executive – New One, TV Channel, Karachi

Key responsibilities included research on news topics for live shows at Prime Time and Weekdays, as well as assists in handing live shows’ at the PCR (Power Control Room). In addition to this I was the one who was Coordinating with the guests.

2009 External Facilitator and Manager Operations – Alliance Francaisse (under Incorporated Solutions Ltd., Karachi)

Duties included; Headed and organized social events under the company Incorporated Solutions.

Organised fete de la musique, Classical Ghazal Night and Summer Fest.

Conducted micro-sessions on Entrepreneurship, Security, Team Work and Corporate Ethics and Values.

2008 Radio Jockey at ZAB FM 106.6 – SZABIST University, Karachi

Presented two recorded shows and one live show there: The Study Room, Trail-Blazer and The Morning Show.

Researched and Produced Content for the airtime

Managed the Music Library

Trainee/ Internee at BR&W (Brand Works advertising agency)

2007 Internee, Production Assistant and Business Anchor – Business Plus TV Channel, Karachi

I was able to complete 5 months of internship which included co-producing a recorded show (July-Nov 2007) I also anchored a show “Entrepreneurs” for 5 months (Sept 07-Jan-08)

2005 Internee at KASB SECURITIES Ltd. in the Research and Human Resource Departments

EXTRA CURRICULAR AND ACHIEVEMENTS

1.Social Events Director for ZABMUN (SZABIST Model United Nations) Society (2008-2009)

2.Participated in BMUN 2008 (Beaconhouse Model United Nations) Conference, Islamabad.

3.Organized conferences on ‘This History of Development in Pakistan’ and Energy Crisis’ in late 2007 and early 2008 respectively, under DEC (Development and Economics Club), SZABIST.

4.Attended the ‘Pakistan Advertisers Society’ Conference on “The Advertised Mind” (22nd November 2007)

5.Organised two improvisational charity stand-up comedy shows in relation to MOVEMBER in 2013 and 2015, respectively, in Bangor, North Wales.

6.Organised a Pop-up restaurant and comedy event in Mossley Hill, Liverpool in 2017.

7. Since moving to Liverpool I have been part of the Liverpool bloggers groups attending many private restaurant launch events.

8. Obtained a TEFL (Teaching English as a foreign language) qualification.

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