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Social Media Customer Service

Location:
Sylmar, CA
Posted:
September 07, 2023

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Resume:

GENEISHA DAVIS

phone: 870-***-**** email: adzi72@r.postjobfree.com

CAREER OBJECTIVE

Dedicated, results-driven Activities Director with 5+ years of experience in designing and implementing diverse and engaging programs for various age groups. Proficient in event planning, budget management, Canva, graphic design, marketing, and building strong relationships with participants and staff. Adept at evaluating program success and adapting creative activities to enhance engagement and enjoyment. Committed to fostering a positive and inclusive environment that promotes personal growth and well-being. Equipped with strong leadership skills and resourcefulness. Experienced in advocacy for effective change, positive home and work culture, diversity and inclusivity, collaboration, and life skills coordination. Excited to contribute my expertise and managerial skills to successfully fill the role available at this establishment.

EXPERIENCE

ST. ANNE’S, LOS ANGELES, CA

Life Skills/Activities Coordinator June 2022- July 2023

● Lead and motivate team to advocate and influence effective change management to leave a greater impact.

● Utilizes network of resources to leverage for innovative event performances and concept ideas

● Promote positive work culture with interpersonal communication skills and collaborative team leadership

● Coordinate with clients to determine vision, budget, objectives, and event requirements

● Developed and implemented strict stakeholder management strategies to ensure successful project deliveries.

● Serves as the main source of communication across multiple diverse cross-functional departments.

● Coordinate services for events, such as accommodations, facilities, catering, displays, special needs requirements, printing, and promoting. Maintain records of event aspects, including financial details.

● Coordinate event details and arrange availability of audio-visual equipment, performers, caterers, custodial maintenance, and other event needs.

● Run necessary tasks on day of event, perform walk-through of venue hours ahead of time to ensure adequate time for set up, decorations, and any potential last-minute obstacles

● Delegate tasks to team to ensure each person assists so that event is setup in a timely manner for final walkthrough prior to start of event

● Supervised, hosted, and produced events from start to finish by shaping the idea of programs

● Provides life skills training and support to individual clients and their families

●Support inquiries and risk management to guide and strategize business plans, social media growth, and goals with individual clients through consultation

●Staying informed and personally involved, ensuring proactive planning, good service, and a solid client/agency relationship.

●Ensures the timely development and delivery of plans, campaigns, and projects to ensure goals are achieved.

●Communicate clearly and concisely to both client and internal teams. Maintaining open communications with management.

●Stay current with social media trends and tools – including attending networking and educational events, reading blogs, and listening to podcasts.

● Work collaboratively with the Supportive Housing Family Advocates, Case Managers, Management, Therapists, Educational Specialist, Facilities, and Kitchen Team for events and to support life skills related to resident’s goals, intimate partner violence, parenting skills, supporting behavioral changes that improve daily functioning, and supporting linkage to community resources.

● Delegate daily tasks to OT (Occupational Therapist) Intern and Educational Specialist

● Supervised over 40 team members the Residential team, SHP, Facilities, and kitchen team before big events.

● Perform life skills and health assessments.

● Develop materials to support new life skill programs for clients as identified by the client and team, including areas of budgeting, housekeeping, parenting, cooking, conflict management, and employment.

● Work collaboratively with the SHP (Supportive Housing Program) team to monitor progress on individual goals and encourage independent action while assisting as appropriate.

● Maintain contact with clients referred for life skills support, and provide home visits according to the identified level of need.

● Participate in team case conferences for the entire caseload of St. Anne’s Supportive Housing Program.

● Develop and facilitate life skills and education classes for residents

● Identify creative ways to maximize engagement of TAY (Transitional Aged Youth) participation in groups.

● Responsible for resident participation in groups/activities at a minimum of 120 min/per month.

● Provide Parenting classes, Cooking classes, First-aid & CPR Certification, etc. for participants within the program.

ROBERT HALF- PROTIVITI INC./LACOUNTY ELECTION, LOS ANGELES, CA Desktop Support Analyst, June 2022

● Provides advice and guidance regarding incidents

● Troubleshoot and support computer workstations, laptops, mobile devices, phones, and other equipment

● Coordinate with other departments within an organization to ensure all IT needs are met

● Provide support for users with basic computer problems

● Installing and testing new computer hardware or software applications to ensure that they work properly

InPsych, LOS ANGELES, CA

Personal Assistant, Remote, May 2022- July 2022

● Reporting to senior management and performing secretarial and administrative duties. ● Typing, formatting, and editing reports, documents, and presentations.

● Entering data, maintaining databases, and keeping records.

● Liaising with internal departments, answering calls, and making travel arrangements.

● Managing internal and external correspondence on behalf of senior management.

● Scheduling appointments, maintaining an events calendar, and sending reminders.

● Copying, scanning, and faxing documents, as well as taking notes.

● Preparing facilities for scheduled events and arranging refreshments, if required.

● Ordering office supplies and replacements, as well as managing mail and courier services.

● Observing best business practices and etiquette.

STAFF REHAB, TORRANCE, CA

Behavioral Specialist, Feb 2018 - June 2018

• Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. • Confer with parents, administrators, testing specialists, social workers, and professionals to develop individual educational plans designed to promote students' educational, physical, and social development.

• Observe and evaluate students' performance, behavior, social development, and physical health.

• Maintain accurate and complete student records, and prepare reports on children and activities, as required by laws, district policies, and administrative regulations.

• Teach students personal development skills such as goal setting, independence, and self-advocacy.

CITY YEAR, LOS ANGELES, CA

City Year AmeriCorps Member, July 2017 - Feb 2018

• Created motivational sessions to lead.

• Created academic and behavioral session plans for students (lead in small groups). •

Performed one on one interventions.

• Brainstorm program ideas and host these programs for students.

• In-kind to gain resources and donations for programs.

BIRCH TREE COMMUNITIES INC, CONWAY, AR

Mental Health Paraprofessional, Apr 2016 - June 2017

• Administered meds.

• Facilitated day treatment programs, activities, and lessons.

• Coordinated psychoeducational groups, when I filled in as Program Coordinator.

• Monitor, evaluate, and record client progress with respect to treatment goals.

• Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

UNIVERSITY OF CENTRAL ARKANSAS HOUSING & RESIDENCE LIFE, CONWAY, AR Resident Assistant, Aug 2014 - Dec 2014

• Conduct an orderly service in the campus community, among peers, residents, and staff.

• Encourage a sense of unity among residents and facilitate the development of relationships among residents. • Create a friendly and respectful environment among the residents on the floor.

• Establish a relationship with all residents of the floor and demonstrate availability and approachability to residents. • Demonstrate awareness of attitudes, possible adjustment problems, and behavioral patterns of residents. • Meet with residents who are experiencing concerns (roommate conflicts, personal issues, etc.) and refer them to the appropriate resource for assistance.

• Confront inappropriate behavior in an objective, consistent and respectful manner providing rationale for policies. • Complete duty rounds and/or desk duty of the building to promote the safety and security of the residents. • Participate in staff meetings, Residence Life Meetings, and training workshops. • Maintain open communication with building staff supervisor and Area Coordinator.

• Assist with the opening and closing of the residence halls at the beginning and end of the year as well as break periods.

UNIVERSITY OF CENTRAL ARKANSAS, CONWAY, AR

CAMPUS ASSISTANT, May 2014 - Aug 2014

• Performed office tasks such as filing, typing, data entry, running errands, answering phones, and computing.

• Posted fliers around campus and promoted campus events.

• Demonstrated a positive attitude and flexibility toward any task.

• Provided excellent customer service to students and faculty.

• Demonstrated people skills.

ARAMARK, CONWAY, AR

CASHIER, Jan 2014 - Apr 2014

• Greeted customers as they approached register for check out, while maintaining a clean work area.

• Entered transactions in the cash register, issued receipts, refunds, change, and provided customers with the total bill.

• Responded to customers' complaints and resolved their issues.

• Ensure management of daily cash accounts and check-out areas.

• Maintain periodic transaction reports, knowledge of store inventory, and sales activities.

E D U C AT I O N

UNIVERSITY OF CENTRAL ARKANSAS

CONWAY, AR

Bachelor of Science Family and Consumer Science and Psychology (May 2017)

UNIVERSITY OF CENTRAL ARKANSAS

CONWAY, AR

Bachelor of Science (B.S.) Psychology (May 2017)

CAMDEN FAIRVIEW HIGH SCHOOL

CAMDEN, AR (May 2012)

A D D I T I O N A L S K I L L S

• Events Management, Coordination, & Planning

• Leadership & Advocacy

• Supervisory/Management

• Creativity

• Written & Verbal Communication

• Strong Client-Rapport / Relationship Building

• Problem-Solving

• Directing, Producing, & Presentation

• Tutoring

• Microsoft Word, Excel, PowerPoint, Proficient in Social Media

• Client Interaction & Mediation

• Cost Reduction Strategies

• Multitasking & Organizational Skills

• Marketing & Trend Analysis

• Operations Management

• Team Building

• Customer Service

•Budget & Catering Management

•Venue Selection

•Promotion Planning

• Life Skills & Activities Coordination: Organizational, Culinary, Cooking, Cleaning, etc.

• Care for all ages: Childcare-Eldercare

• Community Outreach

• Program Development

• Transitional Housing Support

• Social Media Analytics & growth management support

• Stakeholder & Cross-Functional Management

• SEO

C E R T I F I C AT I O N S

• American Red Cross CPR/First Aid/AED Instructor

• CPR Certification

R E F E R E N C E S

References available upon request



Contact this candidate