MS. Jo Ann Sosa

***** ****** *****

San Antonio, TX 78252 United States

Mobile: 253-***-**** - Ext:

Email: adzi6e@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Work Experience:

DoD Department of the Army

9040 Fitzsimmons Dr

Tacoma, WA 98431-1100 United States

01/2013 - 12/2018

Salary: 50,082.00 USD Per Year

Hours per week: 40

Series: 0303 Pay Plan: GS Grade: 07

Administrative Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Provides administrative and management support to the Chief of the Department of Radiology. Functions as the primary administrative point of contact for Resource Management Division for Retention Incentives for key personnel. I am not only the Executive Secretary to the Chief of Radiology, but I am also the Assistant Administrative Officer and C COR (Contract Officer's Representative). As a Organizational Defense Travel Administrator (ODTA) for the department I make travel arrangements for various staff members including reservations and accommodations Prepare, review, and approve travel vouchers and reports. Applies knowledge of Department Cost Center codes, accounting citations, fund sites, TDY policies and regulations, civilian training procedures, and staff taskings and deployments in order to review the appropriate forms. Organizes and maintains files and records. Serves as primary point of contact and provides oversight, continuity of services, and smooth workflow when Administrative Officer (AO) is absent or unavailable, as well as attends meetings for the AO. Familiar with civilian personnel functions to provide accurate guidance, analysis, interpretation and assistance. Prepare, monitor and maintain for personnel actions and personnel listings. Maintains and updates OER Rating Scheme and monitors flow of OERs. Reviews and updates Department Standard Operating Procedures (SOP) ensuring that SOPs support mission objectives. Manages the department's Geneva and Henry Jackson Educational Grant programs. Insures requirements for using these grants are coordinated in accordance with Proffer guidelines and policies. Monitors the Department of Radiology QA/QI Program.

Possesses a broad knowledge of automated computer systems and programs. An in-depth knowledge of those used in the section such as DTS, DHMRSi, ATAAPS, APEQS, CPOL, Modern, CSU, OTA (Civilian Training), FASCLASS, USAJOBS, ACCESS (Credit Card Billing program), Wide Area Work Flow (WAWF) for processing invoices for contract employees and receiving reports, Internet connections, Microsoft Office and other related programs. Composes, modifies, revises and prepares a variety of narrative and tabular material in final form such as letters, charts, memorandum, reports, slides overheads and other visual aids for presentation. Knowledge of specialized medical terminology, grammar, spelling, capitalization, punctuation, and required formats. Researches and orders educational material for physicians and technicians in the 7 modalities of Radiology currently at Madigan Army Medical Center. Team player and positive influence in Radiology. Having worked for four and a half years in Physical Therapy as an MSA and 1 year and 8 months as an Administrative Assistant, I do have a good sense of how people like to be treated. I believe in the saying "everyone wears an invisible sign that says "Make me feel special"." I enjoy helping people and trying to put a smile back on their face.

Supervisor: Zane Speegle 253-***-****)

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DOD Dept of Army

9040 Jackson Ave

Joint Base Lewis-McChord Tacoma, WA 98431 United States

01/2011 - 01/2013

Salary: 43,197.00 USD Per Year

Hours per week: 40

Series: 0962 Pay Plan: GS Grade: 07

Contact Representative (This is a federal job)

Duties, Accomplishments and Related Skills:

Serves as Contact Representative (OA/PEBLO) (MEB TECH) in Medical Board Section, Patient Affairs Branch, Patient Administration Division. Provides administrative support services to Soldiers undergoing processing through the Army Disability System. This involves assisting members from the time of receipt of notification of pending Medical Evaluation Board through the various stages of processing until completion of the Clinical Evaluation process and forwarding to the PEBLO. Responsible for initial interview with MEB patients, schedules physical examinations, receives and assembles case files for review, and maintain suspense actions pertaining to case processing. Review medical board documents including narrative summary to ensure that all medical information is completed prior to presenting to PEBLO. Answers medical board questions of non-technical nature. Operates personal computer to input, store, retrieve, and manipulate data. Performs a variety of standard and non-standard clerical duties to coordinate travel arrangements, services, and medical appointments for patients and their family members from distant areas of the geographical region. Maintaining a high level of professionalism is essential when communicating with patients and hospital staff.

Works closely with contractor, departments, administrators, and/or leads to ensure patient appointing criteria is clear and appointments can be made with less confusion. Assists with the implementation and provides administrative support to ensure proper operation of the Patient Appointment Function, Master Schedule Function and Encounter Preparation Function. Ensures clinics are educated and using the system correctly. Responsible for all schedule and template management currently for 20 doctors. Ensures that all schedules are entered into CHCS in a timely manner with 0% error rate. Analyzes data in the profiles, schedules, and templates within CHCS to determine if access can be met. Assists clinical areas in maximizing the productivity of their providers, template management and efficiently and effectively schedule patient appointments by providing training, problem resolution, troubleshooting system functions and staff assistance as well as training new users. Reviews all requests for schedule cancellations for appropriateness. Ensures appropriate travel and coordination between patient and receiving clinic has been made.

Serves as the subject matter expert and primary POC for the End of Day processing, as well as with the pertinent statistical reports relating to appointing efficiency. Spools and prints End of Day Processing report to determine if clinic meets the requirement of closing pending appointments. Contacts appropriate personnel to determine why EOD was not accomplished, and provides outcomes to appropriate Administrative Officers. Plans and revises work schedules and assignments to ensure an even flow and distribution of work, the expeditious handling of priorities, that schedules and deadlines are met and to meet changes in workload. Attends routine staff meetings to interface administrative management support requirements with patient care requirements. Knowledge of administration principles, regulations, and practices along with knowledge of and skill in the application of analytical, investigative, and evaluative techniques. Proficiency in automation programs (spreadsheet & database) in order to produce accurate and detailed reports concerning patient appointment and referral coordination data and statistics for agency use. Deadlines, priorities, and projects to be accomplished are determined in consultation with the supervisor.

Independently plans and carries out duties, resolves administrative problems that arise, and coordinates the work with others as necessary. Able to apply judgment in adapting available guidelines and exercise discretion and independent judgment when guidelines are not available. Capable of performing full range of supervisor duties. Works under minimal supervision receiving assignments in accordance with daily workflow. Receives guidance on overall responsibilities and changes in policies, procedures and regulatory criteria. Recurring duties are performed independently in accordance with established guidelines and only unusual problems are referred to the supervisor. Independently plans the work, resolves problems, carries out successive steps of assignments, carries out successive steps of assignments, follows instructions, policies and previous training or accepted practices, makes adjustments using regulation practices and procedures, handles problems and/or deviations that arise in accordance with instructions, policies and guidelines, refers controversial issues to the supervisor for direction The technical methods and procedures used in completing assignments seldom require detailed review. 8 1/2 years of teaching co-workers CHCS and AHLTA programs.

Supervisor: Richard White 253-***-****)

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Joint Base Lewis McChord

Tacoma, WA United States

07/2008 - 01/2011

Salary: 33,846.00 USD Per Year

Hours per week: 40

Series: 0679 Pay Plan: GS Grade: 04

Medical Support Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Duties: : First military/beneficiary contact for the Physical Therapy clinic, which sees over 36,000 beneficiaries per year. Proficient in multiple software systems including; Microsoft Office Suite, Armed Force Health Longitudinal Technology Application and Composite Health Care system (AHLTA and CHCS), the TRICARE Regional Appointment Center (TRAC) program, and the military’s Central Scheduling Branch (CSB). Maintains and tracks the Un-booked Appointment Request Reports (UARR). Types 40 words per minute, and is able to operate and trouble shoot most office equipment. Functions as a supervisor and mentor providing daily guidance for other Medical Support Assistants (MSAs) in 4 departments. Independently identifies and implements training for other MSAs. Works as department liaison to the Warrior Transition Unit Triad of Care to ensure access to care standards are met or exceeded. Works well under pressure, was recognized by hospital command for exceptional service rendered during Reserve Components Demobilization. During the absence of the Administrative Officer, assumed some of the duties assigned to that position to ensure continued smooth operation of clinic. Performs a variety of professional, administrative and technical duties.

Responsible for the coordination of multiple reports, correspondence, as well as problem mitigation and resolution. Ensures follow-up actions are taken within prescribed perimeters. Operates a personal computer to input store, retrieve, and manipulate data. Knowledge of data preparation techniques and relevant software packages, such as Microsoft Word, Access, Excel, PowerPoint and Outlook and CHCS. Uses word processing capabilities of equipment to perform functions such as text revision and correction, spelling verification, formatting, data storage and retrieval, sorting and text merging and document assembly. Strong knowledge of medical terminology and ICD-9 codes provides smooth input of required actions. Maintains high standards of Health Insurance Portability and Accountability Act (HIPAA), and Personally Identifiable Information (PII) to maintain beneficiary privacy. Provides explanation of regulations and procedures to the military beneficiaries.

Knowledge of the different functions of various employees and groups in the health care system and ability to communicate effectively with each in order to gather information, and present recommendations. Knowledge of the mission, organization, programs, and requirements of health care delivery systems in general and in the country at large. Skill in applying fact-finding and investigative techniques (review of work procedures, records and files) to gather detailed analysis of background clinical practice information. Plans work schedules and sequence of operations to ensure even flow and distribution of work. Ensure staff is trained on work and all systems used. Counsels and instructs employees and resolves complaints. Skilled in applying complex fact-finding, analytical, and problem solving methods. Uses a high degree of administrative skills, originality, judgment, and resourcefulness to improve program effectiveness by evaluation and revision of clinical standards and development of plans for improvements. Ability to analyze problems and present both written and oral recommendations. Great organizational skills.

Supervisor: Albert Roberts 253-***-****)

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Madigan Army Medical Center

Tacoma, WA United States

03/2006 - 07/2008

Hours per week: 40

Series: 0679 Pay Plan: GS Grade: 04

Medical Support Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Duties: Supported multiple disciplines within the Nisqually Family Medicine Clinic. They included: Family Medicine, Radiology, Physical Therapy, Laboratory, Pharmacy, Immunizations, Behavior Health, and Outpatient Records. Worked with the Soldier Readiness Program (SRP), a high volume program (approx, 200 Soldiers per day) responsible for the care of mobilizing and demobilizing Soldiers. Facilitated positive interdisciplinary communication between the Soldier, clinic, the SRP site, and Madigan Army Medical Center. Provided on the spot problem resolution/mitigation with Soldiers and beneficiaries, and elevated others as appropriate. Coordinated and implanted interagency training events. Proficient in multiple software systems including; Microsoft Office Suite, Armed Force Health Longitudinal Technology Application and Composite Health Care system (AHLTA and CHCS).

Annotated messages and forwards other requests to appropriate person for action or researched further information to be used a Course of Action (COA) at a later date. Ensured smooth front office operations to decrease interference in beneficiary care by scheduling appointments, answering phones, message taking, returning beneficiary calls/emails as directed by provides and supervisors. Primary Point of Contact (POC) responsible for End of Day reports, and reconciling discrepancies. Ensured staff maintained compliance with the Army’s regulations by managing training of staff on policies and procedures of the clinic.

Furniture Factory Direct

Tacoma, WA United States

03/2004 - 03/2006

Hours per week: 40

Sales Associate

Duties, Accomplishments and Related Skills:

Duties: Customer service, merchandise procurement constantly within budget guidelines. Devised and maintained system for tracking orders and maintaining inventory. Trained co-workers, performed computer data entry and computer trouble shooting. Responsible for office correspondence, including proofreading and verifying documents. Strong interpersonal skills. Types 40 Words Per Minute. Proficient with Microsoft Office suite.

Washington Soldiers Home and Colony

Orting, WA United States

09/2001 - 03/2004

Salary: 7.50 USD Per Hour

Hours per week: 35

Secretary/Administrative Assistant

Duties, Accomplishments and Related Skills:

Duties: Co-authored the policies and procedure manuals for the facility. Updated the building flowcharts. Worked independently developing a tracking mechanism, and implementing training for 200 personnel. Disseminated training schedule weekly to maintain compliance with Joint Commission on Accreditation of Health care Organization (JCAHO). Performed daily merchandise inventory, ordering, and tracking. Maintained academic files, prepared resident and nursing training handbooks,created reports and input data using office automation applications. Devised and maintained spreadsheet/database applications to track employees training, evaluations, program compliance. Proficient in multiple office skills to include but not limited to; answering multiple phone lines, faxing, and copying, scanning and 10 key operation. Typing qualified

The Good Guys

Puyallup, WA United States

10/1998 - 08/2001

Salary: 10.50 USD Per Hour

Hours per week: 40

Sales Associate

Duties, Accomplishments and Related Skills:

Duties: Cellular and Home Office equipment sales, customer service, ordering merchandise, tracking orders and inventory, training, handling large amounts of money, answering multi-line phones, computer data entry, computer troubleshooting, filing, data base management, fax, copy and scan documents, 10 key operation, processing credit card info, type 40+ words per minute, self motivated, people person, computer proficient, Microsoft XP Professional proficient.

Future Shop

Puyallup, WA United States

08/1995 - 03/1997

Salary: 10.00 USD Per Hour

Hours per week: 30

Sales Associate/Customer Service

Duties, Accomplishments and Related Skills:

Duties: Cellular phones and Home Office Equipment sales, customer service, ordering merchandise, tracking orders and inventory, training, handling large amounts of money, answering multi-line phones, computer data entry, computer troubleshooting, filing, data base management, initiates and prepares correspondence, proofread and verify documents, fax, copy and scan documents, 10 key operation, processing credit card info, type 40+ words per minute, self motivated, people person, computer proficient, Microsoft XP Professional proficient

U.S. Air Force

McChord AFB, WA United States

02/1976 - 03/1995

Hours per week: 40

Aircraft Maintenance Technician/Office Manager

Duties, Accomplishments and Related Skills:

Duties: 8 year administrative office manager, NCOIC Admin office, NCOIC Aircrew debriefing, NCOIC of training maintaining training records, squadron CPR/First aid trainer, Maintenance Liaison for 834th LRC deploying and diverting personnel, equipment, parts, and aircraft in support of aircraft recovery. Supervisor and leadership qualified, supervises and rates on 8 to 15 personnel, assisted all aircraft specialists. Base closure team Norton AFB, CA, selected for job control for aircraft maintenance. Aircraft maintenance, refueling, servicing, towing supervisor. Building custodian, customer service, tracking and scheduling of aircraft for scheduled maintenance, aircraft recovery team member, budget and procurement experience. Cardio-pulmonary resuscitation (CPR) trainer and teacher for squadron and other agencies on base.

Education:

Pierce College Puyallup, WA United States

Technical or Occupational Certificate 04/2004

GPA: 3.5 of a maximum 4

Credits Earned: 111 Quarter hours

Major: Medical Billing

Relevant Coursework, Licenses and Certifications:

Description: Medical Billing Certificate from Pierce College Puyallup, Working towards AA in Office Management. Classes taken: Keyboarding, Introduction to Windows, Medical Terminology I and II, CPT Coding, Introduction to the Medical Office, ICD-9 Coding, Co-op Work Experience (2 Qtrs), Keyboard skill building, Advance Coding and Reimbursement, Electronic 10 key Calculator, Business English, Medical Forms and Referral Management, Office Technology I and II, Medical Office Procedures, Human Resource Management, Filing and Database Management, Professional Office Applications I and II, Machine Transcription, Human Anatomy and Physiology, Introduction to Microcomputer Business Application, Introduction to Computer Information Systems.

Job Related Training:

MSA University 6 Oct 2011

Outstanding Receptionist Seminar 9 Nov 2011

Language Skills:

Language

Spoken

Written

Read

English

Advanced

Advanced

Advanced

References:

Name

Employer

Title

Phone

Email

Zane Speegle Department of Defense

Health Systems Specialist

253-***-****

adzi6e@r.postjobfree.com Indicates professional reference

Additional Information:

Type 40 words per minute.

5 year pin.

Medical Billing Certificate.

Medical Terminology I and II, ICD-9 Coding, CPT Coding and Advanced Coding and Reimbursement, Business English, Anatomy and Physiology, MS Word, PowerPoint, MS Excel, Medical Office Procedures, Filing and Database Management, Keyboarding I and II.

DHMRSi Time Keeper Training

Commander's Coin

Cash Award

Incentive cash award

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