Faith Sawyers

Palm Bay, FL *****

931-***-**** adzi4l@r.postjobfree.com WWW: Bold Profile

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

Administrative Support

Surface Sanitation

Product and Service Knowledge

Customer Retention Strategies

Eligibility Determinations

Live chat Messaging

Assembling Packages

Quality Control

Proper Storage Procedures

Charting Expertise

Work History

02/2023 to 03/2023

Hotel Housekeeper

Hilton – Cape Canaveral, FL (On-Site)

Cleaned bedrooms, bathrooms, and living spaces to comply with sanitation and hygiene standards.

Demonstrated a positive and professional attitude with guests, coworkers, and management to contribute to a positive work environment and maintain the reputation of the hotel.

Followed daily cleaning schedule to prepare for the arrival of guests and meet deadlines.

11/2022 to 11/2022

Call Center Representative

Addecco – Melbourne, FL (On-Site)

Responded to customer calls and emails to answer questions about products and services.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

05/2021 to 05/2022

Sterile Processing Technician

Health First's Holmes Regional Medical Center – Melbourne, FL (On-Site)

Wrapped trays, instrument packs, and sets.

Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.

Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.

Followed OSHA, FDA, and AAMI guidelines related to sterilization in compliance with administrative regulations.

03/2019 to 06/2021

Resident Assistant

Brookdale Assisted Living – Melbourne, FL (On-Site)

Responded to room transfers, incident reports, and maintenance requests.

Attended, participated, and contributed to monthly staff meetings addressing resident needs.

Assisted residents in preparing for activity and social programs.

Assisted residents with daily dental and mouth care, bath functions, and hair care.

12/2015 to 12/2018

Front Service Clerk Bagger

Publix – Melbourne, FL (On-Site)

Worked together with cashiers to guarantee customer satisfaction.

Retrieved grocery carts and baskets from a lot and various site locations.

Pleasantly greeted customers and provided prompt and courteous service.

Education

05/2017

High School Diploma

Melbourne High School - Melbourne, FL

Languages

English

Native or Bilingual

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