Stephanie McNeal

Joelton, TN *****

adzi3n@r.postjobfree.com

+1-615-***-****

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Authorized to work in the US for any employer

Work Experience

Case Manager

Morgan & Morgan - Nashville, TN

May 2023 to Present

I handle personal injury cases. I have a great duty to my clients to get them what they deserve. Some of my duties include: data entry, excellent attention to detail, navigate Litify, make phone calls to different agencies, get signed HIPAA forms, get medical records, get police reports, negotiate with insurance adjusters, and many more.

Delivery Driver

Amazon - Nashville, TN

September 2022 to May 2023

I delivered Amazon packages to the addresses provided. I drove the CDV vans which have to have extra training to drive. I deliver the some of the biggest routes every day and I am fast and accurate. My scores are close to the highest you can get and I rescue other drivers when I finish my route if I get done early. We load our own vans. We can get packages up to 50 lbs. Some days we have to go up and down 2 or 3 flights of stairs every other stop just depending on what route we are on. This job is really all on me. I am on the road with no one else so it is up to me to complete my routes and do them correctly. Medical Scribe

Aquity Solutions - Nashville, TN

April 2021 to June 2022

1. Taking notes during patient visits and documenting them in the electronic health records system. 2. Learning about the medical process and using a team approach in patient supervision and documentation.

3. Working with a supervising Physician or Doctor to complete and submit medical records. 4. Communicating with patients and supervising Physicians professionally. 5. Completing all administrative tasks efficiently and helping the Physician take tests and give out medication.

6. Assure the accuracy of all documentation and records. 7. Advanced computer skills to transcribe and record information across our network. 8. Keep the privacy of all patient information that you learn throughout your duties. (HIPAA) 9. Strong organizational and time management skills. 10. Ability to handle high-pressure situations effectively. 11. Excellent written and verbal communication skills. 12. Good bedside manner and interpersonal skills to communicate with patients effectively. Premium Tech Support

Asurion - Nashville, TN

June 2019 to January 2022

· My duties when I first started was technical support to customers for their, devices.

· I answered calls and provided support for activations, troubleshooting devices, or solve any issues for customers.

· Recently I was promoted to premium support.

· Now I provide technical support for AOL, Yahoo, Fios and McAfee customers.

· I provide the technical support for their computers.

· I must provide answers to things that I sometimes have to research.

· I have taught myself the ins and outs of computers.

· The promotion that I got is only given to exemplary employees.

· I have shown drive, dedication, and passion for the work that I do.

· I must use my data entry, typing, and problem-solving skills daily.

· I have taught myself things about computers that I never thought I would know.

· I strive to always fix an issue my customer is having no matter how hard it may be.

· Removed malware, ransomware and other threats from laptops and desktop systems.

· Patched software and installed new versions to eliminate security problems and protect data.

· Configured hardware, devices, and software to set up workstations for employees.

· Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

· Explained technical information in clear terms to non-technical individuals to promote better understanding.

· Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Legal Transcriptionist/Transcriptionist

Rev.com - Nashville, TN

January 2019 to December 2020

· My duties included transcription (legal, medical, personal).

· I worked independently.

· I would have to listen to the audio for each assignment and transcribe what was said.

· I had to either transcribe verbatim or clean and I had set rules to follow for the two different types of transcription processes.

· I would have quality checks on each assignment.

· I also had to make sure each assignment was completed in the time I was given per assignment.

· Transcription skills, attention to detail, ability to follow instruction, ability to work on strict deadlines, data entry, typing skills were all made stronger in this position.

· Verified data entered database by reviewing, correcting, and deleting data.

· Checked completed work for proper spelling, grammar, punctuation, and format. Medical Chart Migrator

MTSOA - Old Hickory, TN

August 2016 to April 2020

· My duties included data entry, medical chart knowledge and understanding, Microsoft Excel and Word usage, and able to work fast on and very short deadlines.

· Adherence had to be very high.

· I would migrate medical charts for providers offices.

· I would have to multitask on several screens at a time.

· I would be assigned anywhere from 2 to 9 providers to get done in the time given.

· I was given more than most of the other employees because I was very fast and accurate.

· Attention to detail while also completing the work quickly.

· Confidentiality

· This position was remote, so I had no direct supervision and was expected to do all work given without excuses.

· Time management. Ability to beat deadline.

· Completed payroll at the end of every month.

· I was also responsible for keeping all information that I had worked on.

· Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.

· Utilized Citrix and many other software to manage and confirm patient data, such as insurance, demographic and medical history information.

· Reviewed medical records for completeness and filed records in alphabetic and numeric order.

· Maintained accuracy, completeness and security for medical records and health information.

· Input data into computer programs and filing systems.

· Kept accurate log of all requests for medical information and records. Office Manager/ Payroll/Admin Clerk

Middle Tennessee Flooring - Mount Juliet, TN

June 2016 to January 2020

· Most used skills were data entry, file, schedule, organize and assist the owner with whatever he needed.

· I was the contact person for all the distributors and set up all the accounts.

· I ordered all job materials.

· I was accounts/receivable and accounts/payable.

· I set up a very detailed system of all work done by the company.

· I started the file system for the employees.

· I did all the price charts and made several pricing books for the different manufacturers.

· I also kept record of all the expenses and payments.

· I had to show profit/loss weekly.

· I did all the legal research for any problem that occurred, also for the tax law.

· I made sure all legal paperwork was done and in on time and I studied all legal aspects of all positions of employment, in case of any arising situations.

· Secretarial skills, data entry, typing, filing, research skills, organizational skills, customer service, payroll, a/r, a/p, attention to detail, and legal research skills were all made stronger in this position.

· Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

· Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.

· Offered office-wide software support and training, troubleshooting issues and optimizing usage.

· Checked pricing, signage, and display information for accuracy, making changes for events and promotions.

· Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.

· Prioritized, planned, and adjusted schedules as necessary to maximize sales.

· Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

· Regularly communicated with owner to discuss strengths, opportunities, and trends in business.

· Enforced all company policies and procedures.

· Controlled inventory stock levels, reordering as necessary within budget.

· Consistently reviewed payroll, always ensuring appropriate staff levels.

· Delivered top-notch administrative support to office staff, promoting excellence in office operations. Medical Abstractor

Optum - Franklin, TN

April 2019 to December 2019

· I had to research each page of the medical charts, which could range from 5 pages to 500 pages.

· I had to update my knowledge of HIPPA laws.

· Data entry, organizational skills, research skills, and typing skills were all made stronger in this position.

· Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures, and therapies with standard classification systems.

· Gathered patient information by collecting demographic information from variety of sources.

· Maintained patient records in compliance with security regulations.

· Maintained patient confidence by keeping patient records information confidential.

· Compiled electronic patient records covering conditions, treatments, and diagnoses.

· Kept accurate log of all requests for medical information and records.

· Input data into computer programs and filing systems.

· Maintained accuracy, completeness and security for medical records and health information.

· Used correct diagnosis-related groups based on patient encounter details.

· Reviewed medical records for completeness and filed records in alphabetic and numeric order.

· Compiled, abstracted, and coded patient data using classification manuals and standard systems. Administrative Assistant

SECURITECH SECURITY SERVICES - Nashville, TN

September 2015 to July 2019

• Managed day-to-day operations of Employees

• Greeted clients and visitors, directed phone calls, and set up appointments

• Maintained the reception area

• Maintained Client records

• Assisted in answering Client and customer questions

• Reviewed, sorted, and distributed incoming mail

• Ordered and distributed work orders

• Scheduled meetings

• Processed invoices

• Processed timecards

Customer Service Rep

West Telecommunications - Huntsville, AL

June 2013 to April 2016

· My duties included answering incoming calls from provider offices, providers, or patients.

· I verified medical insurance, gave benefit information, eligibility information, and researched claims.

· I had to adjust some claims or research all ICD codes and Diagnoses.

· I had data entry and customer service duties daily.

· The training was 9 weeks and very intense.

· Learned all aspects of medical insurance and what everything means when it comes to plans and coverage.

· Had to pass a HIPPA requirement and the final exam, as well.

· Data entry, customer service, medical insurance knowledge, confidentiality, medical research skills were all made stronger in this position.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Offered advice and assistance to customers, paying attention to special needs or wants.

· Answered constant flow of customer calls with minimal wait times.

· Answered customer telephone calls promptly to avoid on-hold wait times.

· Consulted with outside parties to resolve discrepancies and create effective solutions.

· Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

GED in Cohn Adult

Kaplan University - Nashville, TN

August 2008

Skills

• Computer operation

• Network support

• Transcription

• Conflict management

• Windows

• Customer service

• Maintenance

• Research

• Data entry

• Mobile devices

• Time management

• MySQL

• Live chat

• Organizational skills

• Software troubleshooting

• Computer networking

• Quality assurance

• Microsoft Excel

• Documentation review

• Management

• HEDIS

• Data collection

• Front desk

• VoIP

• Patient service

• CRM software

• Salesforce

• Help desk

• Technical support

• Legal research (2 years)

• Windows expert (5 years)

• Legal Studying (1 year)

• Supervising experience (2 years)

• Training & development (2 years)

• Google Docs

• Adobe Acrobat

• Hospitality

• QuickBooks (4 years)

• Paralegal (1 year)

• Criminal defense law (1 year)

• Operating Systems

• Case Management

Assessments

Sales skills — Proficient

February 2021

Influencing and negotiating with customers

Full results: Proficient

Filing & organization — Proficient

February 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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