Jourdan Kenan

Baltimore, Maryland, *****, US

adzi3b@r.postjobfree.com

410-***-****

Highly motivated, Experienced Professional with 4+ years of experience ready to fill an executive role in a reputable facility where I can continue to develop and enhance my communication & hands on skills. Great with everyone eager to learn new skills and very capable of working in and keeping up with a busy pace job.

Work Experience

CNA - Certified Nursing Assistant

Crown Health Care Services - Essex, MD

November 2022 to Present

Aided 20+ patients per shift with routine tasks including feeding, bathing, dressing, and exercise Deliver safe bed side care to 20+ patients while also prioritizing their needs, Build trusting long-lasting relationships with residents, family members, and teammates Supporting the residents physical, spiritual, emotional, and clinical needs Assisting residents in activities of daily living, Implementing residents personal care plans, focusing on residents strengths, preferences, and preferred routines while providing a sense of comfort, companionship, and belonging. Providing assistance with resident activities and resident programs.

Working with the clinical team to ensure the needs of our residents are being addressed in a timely matter,

Obtain blood and urine specimen, vision testing, hearing screening, Routinely monitored and recorded patient vitals including blood pressure, tempurature, and blood sugar levels. pulmonary function testing,

Assists provider with procedures, including minor surgical procedures. Provides pre-printed patient education /material as directed by physician. Front Desk Receptionist

Advanced Pain Management

January 2021 to October 2022

Schedules new and follow-up patient appointments.

Check Patient In& Out

Answers phones, takes messages, returns calls to answer inquires/questions Collect patient and treatment information, Estimate deposit requirements, Provide cost estimates,

Determine patient liability,

Establish payment arrangements And coordinate payment arrangement information for outpatient and day programs with non-par payer sources.

Ensures that new and follow-up appointments are confirmed prior to the date of service. Ensures waitlist letters are sent to parents/families in a timely fashion. Maintains and updates scheduling templates for all providers, to include personal leave requests. Tracks all new and follow-up patients using the scheduling system and works with providers and other Care Centers to ensure proper scheduling related to patient needs. Maintains regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Retrieves and assesses system information related to insurance authorization for patient services from the Patient Access department.

Collects, tracks, and processes quality improvement and patient tracking data as needed etc.. Front Desk Receptionist

Brightview Senior Living

January 2019 to January 2021

Welcomes guests and visitors by greeting them, in person or on the telephone, answering or referring inquiries.

Manage inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins

Create connections with patients.

Answer patients or physicians questions.

Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Coordinate intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling

Handle pre-registration, registration,and discharge services for patients in a variety of departments and clinics. telephone utilization, distribution of faxes, Answering telephone & routing calls to the appropriate person, Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed.

Setting up and maintaining filing systems and basic databases as applicable. Scheduling appointments & arranging meetings,

Maintaining inventory of the necessary office forms and supplies etc.. Caregiver

Brightview Senior Living

January 2017 to January 2019

Aided 20+ patients per shift with routine tasks including feeding, bathing, dressing, and exercise Deliver safe bed side care to 20+ patients while also prioritizing their needs, Build trusting long-lasting relationships with residents, family members, and teammates Supporting the residents physical, spiritual, emotional, and clinical needs Assisting residents in activities of daily living, Implementing residents personal care plans, focusing on residents strengths, preferences, and preferred routines while providing a sense of comfort, companionship, and belonging. Providing assistance with resident activities and resident programs.

Working with the clinical team to ensure the needs of our residents are being addressed in a timely matter,

Obtain blood and urine specimen, vision testing, hearing screening, Routinely monitored and recorded patient vitals including blood pressure, tempurature, and blood sugar levels. pulmonary function testing,

Assists provider with procedures, including minor surgical procedures. Provides pre-printed patient education /material as directed by physician. Triage patients,

Conduct simple tests, perform injections, inventory medical supplies etc Other Activities

Emergency

Skills

• Problem Solving Skills

Keyboarding 60 WPM

Shorthand 60 WPM

Microsoft Works,

Word Perfect,

Microsoft Excel,

Athena

EPIC

Attention to Detail

Excellent Communication Skills

Medical Terminology.

Patience

Empathy

Compassion

Flexibility

EPIC

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