JIMMA KOANG

**** ******** *****

fort worth Texas 76123

· 682-***-****

adzi1o@r.postjobfree.com

Invests great diligence and wholeheartedness in the work that is done, through rational thinking and work ethic. Values teamwork and is a team player. Experienced in sorting, categorizing merchandise to the maximum efficiency of the health care and warehouse systems. Efficient administering environmental services and identifying potential health and safety risks. Analyzes decisions for the best outcome before acting upon it. Proficient in cleaning procedures and infection control. Performed visual inspections to ensure that qualitative measures were identified. Able to multi-task and is well versed in environmental service procedures and practices.

EXPERIENCE

2022- PRESENT

supervisor - Great Wolf Lodge

Supervises a team of 26 employees and oversees and ensures gues, safety and well-being of pack members staff. Rresponsible for training, evaluating, and scheduling the pack Members as well as a leadership role in inspecting facilities recommending, and establishing workflows, standard procedures, and quality control agenda. oversee all housekeeper operations and pack members to ensure have a worry-free stay

●lead sand mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded

●Implement and manages inventory processes through the assistance of the housekeeping manager.

●Trains new pack members and development of current staff

●Make sure they housekeeping sstaff, setting expectations and alignment to great wolf values, and providing regular feedback through inspections

●Model and uphold the Great Wolf guess service standards of quality

●Ensures guess request of the housekeeping department are handled

●Actively participate in the superior-on-duty program

●Addresses and resolve any guest concerns as needed to ensure guest satisfaction.

2019- 2022

superviser, TEXASHEALTH ARLINGTON hospital

Supervises a team of 22 employees and oversees and ensures health, safety and well-being of patients and staff. Responsible for training, evaluating, and scheduling employee work and payrolls.

●Ensures all state and federal safety regulations are followed.

●Investigates complaints regarding housekeeping service and equipment and takes corrective action.

●Implemented and updated infection control procedures relegate to EVS.

●Investigates complaints regarding housekeeping service and equipment.

●Managed discharges through capacity management.

●Coordinates work activities within other departments.

●Conducts orientation training and performs regular in-service training.

●Inventories stock to ensure adequate supplies.

●Evaluates schedules to determine staffing needs.

●Makes recommendations to improve service and ensure more efficient operation.

●Prepares reports concerning room occupancy, payroll, and department expenses.

●Maintaining a daily. weekly and monthly cleaning check list.

●Inspected all completed work to ensure compliance with all cleanliness and regulatory guidelines.

●Ensuring that housekeeping material and equipment are maintained correctly.

2019 -2021

supervisor, kindred fort worth hospital

Supervises a team of 17 employees and oversees and ensures the health, safety, and well-being of patients and staff. Responsible for training, evaluating, and scheduling employee work and payrolls.

●Ensures all state and federal safety regulations are followed.

●Investigates complaints regarding housekeeping service and equipment and takes corrective action.

●Implemented and updated infection control procedures relegate to EVS.

●Investigates complaints regarding housekeeping service and equipment.

●Managed discharges through capacity management.

●Coordinates work activities within other departments.

●Conducts orientation training and performs regular in-service training.

●Inventories stock to ensure adequate supplies.

●Evaluates schedules to determine staffing needs.

●Makes recommendations to improve service and ensure more efficient operation.

●Prepares reports concerning room occupancy, payroll, and department expenses.

●Maintaining a daily. weekly and monthly cleaning check list.

●Inspected all completed work to ensure compliance with all cleanliness and regulatory guidelines.

●Ensuring that housekeeping material and equipment are maintained correctly.

2019

Floor tech HARRIS SOUTHWEST HOSPITAL

Provide support to other floor techs ensuring they are based on hospital standards and procedures; performs environmental services duties as needed, performs linen distribution at facilities, performs floor care such as waxing, stripping, buffing and other contractual duties according to regulations

●Followed daily, weekly, and monthly cleaning schedules, cleaned assigned areas of building, including carpeted, slick floor, and cement walkways;

●Provided slick floor services, such as stripping, waxing, spray buffing, sweeping, and mopping, to include proper edging on all floor surfaces;

●Used both high speed and low speed buffers and burnishing equipment on slick floors, applied proper chemical for stripping, waxing, and buffing of slick floors, using chemical safety;

●Used slow speed carpet bonneting machine on all carpeted floor, in a safe and efficient manner, cleans all carpet, used carpet extractor on all carpets as scheduled

●Cleaned baseboards throughout the facility, responded to floor care emergency calls; such as, spills, body fluids, and markings, using proper equipment to clean area, always using universal precautions;

●Assisted supervisor and on extensive projects, set up and breaks down equipment used for events scheduled throughout the facility and cleaned areas used for events;

●Disinfected floor care equipment after each use, completed simple preventative maintenance tasks on floor care equipment, vacuumed all floors as scheduled

2016 – 2019

superviser, TExas health huguley hospital

Supervises a team of 22 employees and oversees and ensures health, safety and well-being of patients and staff. Responsible for training, evaluating, and scheduling employee work and payrolls.

●Ensures all state and federal safety regulations are followed.

●Investigates complaints regarding housekeeping service and equipment and takes corrective action.

●Implemented and updated infection control procedures relegate to EVS.

●Increased HCAHPS scores by 23 points within 6 months.

●Investigates complaints regarding housekeeping service and equipment.

●Managed discharges through capacity management.

●Coordinates work activities within other departments.

●Conducts orientation training and performs regular in-service training.

●Inventories stock to ensure adequate supplies.

●Evaluates schedules to determine staffing needs.

●Makes recommendations to improve service and ensure more efficient operation.

●Prepares reports concerning room occupancy, payroll, and department expenses.

●Maintaining a daily. weekly and monthly cleaning check list.

●Inspected all completed work to ensure compliance with all cleanliness and regulatory guidelines.

●Ensuring that housekeeping material and equipment are maintained correctly.

●Coordinate with interdepartmental teams to ensuring compliance and to maintain quality.

1.

2019- 2020

floor tech lead/ superior HARRIS SOUTHWEST HOSPITAL

Provide support to other floor techs ensuring they are based on hospital standards and procedures; performs environmental services duties as needed, performs linen distribution at facilities, performs floor care such as waxing, stripping, buffing and other contractual duties according to regulations

●Followed daily, weekly, and monthly cleaning schedules, cleaned assigned areas of building, including carpeted, slick floor, and cement walkways;

●Provided slick floor services, such as stripping, waxing, spray buffing, sweeping, and mopping, to include proper edging on all floor surfaces;

●Used both high speed and low speed buffers and burnishing equipment on slick floors, applied proper chemical for stripping, waxing, and buffing of slick floors, using chemical safety;

●Used slow speed carpet bonneting machine on all carpeted floor, in a safe and efficient manner, cleans all carpet, used carpet extractor on all carpets as scheduled

●Cleaned baseboards throughout the facility, responded to floor care emergency calls; such as, spills, body fluids, and markings, using proper equipment to clean area, always using universal precautions;

●Assisted supervisor and on extensive projects, set up and breaks down equipment used for events scheduled throughout the facility and cleaned areas used for events;

●Disinfected floor care equipment after each use, completed simple preventative maintenance tasks on floor care equipment, vacuumed all floors as scheduled

2016 – 2019

superviser, TExas health huguley hospital

Supervises a team of 22 employees and oversees and ensures health, safety and well-being of patients and staff. Responsible for training, evaluating, and scheduling employee work and payrolls.

●Ensures all state and federal safety regulations are followed.

●Investigates complaints regarding housekeeping service and equipment and takes corrective action.

●Implemented and updated infection control procedures relegate to EVS.

●Increased HCAHPS scores by 23 points within 6 months.

●Investigates complaints regarding housekeeping service and equipment.

●Managed discharges through capacity management.

●Coordinates work activities within other departments.

●Conducts orientation training and performs regular in-service training.

●Inventories stock to ensure adequate supplies.

●Evaluates schedules to determine staffing needs.

●Makes recommendations to improve service and ensure more efficient operation.

●Prepares reports concerning room occupancy, payroll, and department expenses.

●Maintaining a daily. weekly and monthly cleaning check list.

●Inspected all completed work to ensure compliance with all cleanliness and regulatory guidelines.

●Ensuring that housekeeping material and equipment are maintained correctly.

●Coordinate with interdepartmental teams to ensuring compliance and to maintain quality.

2016 – 2016

Floor tech lead and housekeeping lead, TExas health huguley hospital

Provide leadership and support to other floor techs ensuring they are maintaining a clean and sanitary environment by ensuring all floor surfaces are maintained in a manner that supports the organization's vision and mission.

●Overall floor care maintenance throughout hospital to include routine and special strip and wax projects.

●Used techniques developed with experience to improve efficiency.

●Assisted maintenance department with emergencies such as flood prevention and disaster clean-up.

●Recognized as a Safety Committee Member for demonstrated best practices in safety and increased safety awareness.

●Serves as a role model to other floor technicians by following established safety precautions;

●Performs proper techniques of floor care and preparation of areas to be cleaned, buffed, stripped or waxed;

●Manages and quality checks newer floor technicians;

●Followed daily, weekly, and monthly cleaning schedules, cleaned assigned areas of building, including carpeted, slick floor, and cement walkways;

●Provided slick floor services, such as stripping, waxing, spray buffing, sweeping, and mopping, to include proper edging on all floor surfaces;

●Used both high speed and low speed buffers and burnishing equipment on slick floors, applied proper chemical for stripping, waxing, and buffing of slick floors, using chemical safety;

●Used slow speed carpet bonneting machine on all carpeted floor, in a safe and efficient manner, cleans all carpet, used carpet extractor on all carpets as scheduled

●Cleaned baseboards throughout the facility, responded to floor care emergency calls; such as, spills, body fluids, and markings, using proper equipment to clean area, always using universal precautions;

●Assisted supervisor and on extensive projects, set up and breaks down equipment used for events scheduled throughout the facility and cleaned areas used for events;

●Disinfected floor care equipment after each use, completed simple preventative maintenance tasks on floor care equipment, vacuumed all floors as scheduled

2014 – 2016

superviser, HARRIS SOUTHWEST HOSPITAL

Provide leadership and support to other floor techs ensuring they are based on hospital standards and procedures; performs environmental services duties as needed, performs linen distribution at facilities, performs floor care such as waxing, stripping, buffing and other contractual duties according to regulations

●Followed daily, weekly, and monthly cleaning schedules, cleaned assigned areas of building, including carpeted, slick floor, and cement walkways;

●Provided slick floor services, such as stripping, waxing, spray buffing, sweeping, and mopping, to include proper edging on all floor surfaces;

●Used both high speed and low speed buffers and burnishing equipment on slick floors, applied proper chemical for stripping, waxing, and buffing of slick floors, using chemical safety;

●Used slow speed carpet bonneting machine on all carpeted floor, in a safe and efficient manner, cleans all carpet, used carpet extractor on all carpets as scheduled

●Cleaned baseboards throughout the facility, responded to floor care emergency calls; such as, spills, body fluids, and markings, using proper equipment to clean area, always using universal precautions;

●Assisted supervisor and on extensive projects, set up and breaks down equipment used for events scheduled throughout the facility and cleaned areas used for events;

●Disinfected floor care equipment after each use, completed simple preventative maintenance tasks on floor care equipment, vacuumed all floors as scheduled

Skills

●Motivating, developing, and directing people, identifying the best people for the job.

●Effective communicator.

●Training others related to job function.

●Giving full attention to others, while taking time to understand their needs and questions before responding.

●Effective oral and written communication.

●Effective computer skills.

●Job Training skills.

●Plumber skills.

Certifications.

●Fork Lift Certified

●12 Month Plumbing Certification

●Employee Certified for Hazardous Material Training and Testing

Education

2009

High school DIPLOMA, new beginning christian academy

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