Customer Service Operations Manager

Daylon Young

***************@*****.***

linkedin.com/in/daylon-young-1b6047146

Summary

Cybersecurity junior with a passion for digital forensics, threat hunting, and incident response. I am currently building my Security Analyst skills through the use of various CTFs, certifications, and projects/labs. Current Certifications include: Comptia A+ and Comptia Security + Technical Skills:

LINUX- installing, updating, removing and adding programs, file creation and deletion, scripting, analyzing and managing networks, controlling file and directory permissions WINDOWS OS- installing, updating, removing, and disabling start up programs. Create and configure user account settings.

Enable optional features such as ORACLE and HYPER-V. Installing ISO operating systems using HYPER-V

Can create a library,folder,shortcuts and hide files. Disk management to create partitions and volumes.

Converting a basic disk to a dynamic disk.

Mapping a drive.

Adding and sharing printers.

Updating a device driver.

Able to access computers remotely using powershell and RDP Basics in various tools including NMAP, Burp Suite, Metasploit, Nessus, and Hydra. Experience

Owner

HGA Vending

Feb 2021 - Jun 2022 (1 year 5 months)

Owner/Operator for vending services

Operations Manager

Homegoods

May 2015 - Dec 2020 (5 years 8 months)

Responsibilities include: Developing operations systems by determining product handling and storage requirements. Develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions. Daylon Young - page 1

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer service standards; resolve problems; complete audits; and identify trends. Work closely with GM and management team to set and/or implement policies, procedures, and systems and follow through with implementation.

Meet or exceed operations labor budget expectations. Operations Manager

XSport Fitness

May 2008 - Aug 2012 (4 years 4 months)

-Manage staff levels, wages, hours, contract labor to revenues.

-Recruit, Select, Train, Assign, Schedule, Coach, Counsel, and Discipline employees

-Communicate all operating policies and/or issues at department meetings

-Serve as a primary point of contact when there are customer issues related to equipment quality,customer service, or accidents and mishaps on-site. In particular, this includes any issues on- site at client facilities.

-Responsible for all aspects of vehicle and heavy equipment rentals and operation. Education

Rock Valley College

Architecture

Aug 2002 - Jun 2023

CompTIA Tech Career Academy

A+ and Security +, Information Technology

Apr 2022 - Mar 2023

North Chicago Community High School

High School Diploma

Aug 1997 - Jun 2000

Licenses & Certifications

CompTIA A+ - CompTIA

Issued Oct 2022 - Expires Oct 2025

COMP001022002260

CompTIA Security+ - CompTIA

Issued Mar 2023 - Expires Mar 2026

Daylon Anton Young COMP001022002260

Daylon Young - page 2

Tryhackme - TryHackMe

Issued Nov 2022 - Expires Nov 2025

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Try hack Me - TryHackMe

Issued Mar 2023 - Expires Mar 2026

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Skills

Leadership • Decision-Making • Critical Thinking • Data Entry • Problem Solving • Communication • Team Building • Deadline Oriented • Communication • Easily Adaptable Honors & Awards

Top Operations Manager - XSport Fitness

Dec 2012

Received top operations honors trophy for the entire company for the year of 2010 and a $10,000 check for my achievements

Daylon Young - page 3

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