Gadiel Torres

Hialeah, United States, 786-***-****, adzhyh@r.postjobfree.com

PROFILE Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction

EMPLOYMENT HISTORY

Oct 2020 — Present Photographer & Videographer, Self-Employed

• Worked closely with clients to understand their vision and requirements, offering creative input and maintaining open lines of communication throughout the project to ensure client satisfaction.

• Captured and documented over 50 weddings, consistently receiving glowing reviews from couples for delivering emotional and beautifully composed imagery

• Successfully managed end-to-end project logistics, from pre-production planning to post-production editing.

• Engaged in collaborative projects with a wide spectrum of clients, including esteemed entities like the NBA, Forbes, and prominent television networks.

May 2022 — Present Real Estate Agent, Perez Realty Team

• Demonstrate proficiency in real estate dynamics to cultivate a devoted client base.

• Work in partnership with diverse teams to optimize processes.

• Assume the central communication role, ensuring client contentment and seamless interactions. Jan 2020 — May 2020 Telemarketing, State Farm

• Skillfully identified customer needs through probing questions and active listening, tailoring product recommendations to address individual concerns and requirements.

• Collaborated with agents, underwriters, and other team members to facilitate seamless communication and expedite customer requests, contributing to a cohesive and efficient working environment. Jun 2019 — Nov 2020 Customer Service / Sales, Torrente Kitchen

• Provided exceptional customer service by greeting clients, answering inquiries, and addressing concerns promptly and professionally, ensuring a positive and welcoming experience.

• Proficiently resolved customer issues by actively listening, identifying root causes, and offering appropriate solutions, resulting in high satisfaction rates and repeat business. EDUCATION Filmmaker, FTFM Online School

GED, Miami-Dade College

SKILLS • Display a passion for providing exceptional customer experiences, thriving on personal interactions and showing empathy to meeting customer needs.

• Skillfully uncover customer requirements and provide meaningful solutions, demonstrating a problem-solving mindset and the ability to address needs.

• Stay curious and well-informed about new products, services, and initiatives, and applying that knowledge during customer interactions.

• Work well within a team, assisting fellow team members and being someone to rely on.

• Proficient in navigating various software, tools, and platforms, with a quick grasp of new technologies and an ability to troubleshoot technical issues effectively.

LANGUAGES English Native speaker Spanish Native speaker