OWEN STEPHENS

Atlanta, GA ***** • 505-***-**** • adzhy1@r.postjobfree.com

SENIOR DIRECTOR/MANAGER OF OPERATIONS

An accomplished senior executive and general manager of operations, recognized for introducing innovative strategies that drive revenues and profits in exploding and contracting economies. Exceptional motivator, able to keep teams focused and productive during the inevitable ups and downs of growth cycles. Collaborative leader with a motivational style that propels performance and sustains accelerated growth. Core skills include:

●Strategic Planning & Execution ●Business Analysis & Development ●Relationship Management

●Organization & Time Management ●Profit and Loss (P&L) Accountability ●Marketing & Brand development

●Team Leadership & Development ●Employee Training & Development ● Logistics/Supply Chain Operations PROFESSIONAL EMPLOYMENT HISTORY

RXO; Atlanta/NC/SC 08/2022 - Present

Area Manager, LM Region

● Oversee complex appliance installations, fitness equipment delivery and assembly

● Manage special providers/installers

● Promote and ensure customer satisfaction of big box store customers and repeat business

● Increased customer satisfaction ratings by 13% in less than a year AMERICA'S AUTO AUCTION; Baton Rouge, LA

General Manager 04/2019 - 04/2022

● Full strategic planning, management, and daily oversight of the entire location

● Directly oversaw managers and supervisors in all departments

● Ensured customers received prompt, efficient, and courteous attention for all contacts and transactions

● Promoted open communication with all employees

● Clearly communicated the importance of the team’s vision, direction, and priorities to deliver excellent customer service and provide

● Created professional development opportunities

● Enforced compliance with all company policies, procedures and standards in all areas of the auction

● Maintained optimum efficiency and economy of operations maximize profits MANHEIM LOGISTICS; Gilbert, AZ 10/2016–3/2018

Sr. Director of Operations

● Provided strategic leadership and guidance to the Regional Logistics Managers and their teams to ensure adherence to established objectives and achieving or exceeding customer expectations.

● Managed logistics for all transportation within the region. Coordinate and direct the safe and efficient transportation of customer vehicles to and from the Auction and other designated areas.

● Coordinated department activities with customer account representatives and transporters.

● Interact with customers, develop new business for the Auction, and resolve problems that may occur during the transportation process.

● Determined and used the most efficient, timely, and cost effective method of transporting vehicles, using all equipment.

● Monitored performance to customer service level agreements (SLA) and standard operating procedures (SOP). OWEN STEPHENS

Atlanta, GA 30309 • 505-***-**** • adzhy1@r.postjobfree.com

● Hired, trained, supervised, and directed transportation employees by determining work procedures, preparing work schedules, expediting workflow, assigning duties, and monitoring work for accuracy and conformance to policies and procedures.

● Planned and monitored employee job performance and conducted performance appraisals.

● Led teams at each location by setting an example in behavior, championing Cox/Manheim values, and ensuring that all employees are treated with respect.

MANHEIM NEW MEXICO; Albuquerque, NM 10/2011–10/2016 General Manager

● Full strategic planning, management, and daily oversight of the entire location.

● Directly oversaw managers and supervisors in all departments.

● Ensured customers received prompt, efficient, and courteous attention for all contacts and transactions.

● Promoted open communication with all employees; clearly communicated the importance of the team’s vision, direction, and priorities to deliver excellent customer service and provide professional development opportunities.

● Enforced compliance with all Manheim policies, procedures, and standards in all areas of the action.

● Maintained optimum efficiency and economy of operations to maximize profits.

● Cultivated and maintained strong professional relationships with all commercial and dealer customers.

● Developed short- and long-term plans to capture future business opportunities. MANHEIM DALLAS; Dallas, TX 6/2008–9/2011

Assistant General Manager

● Graduated from Vehicle Entry Program. Oversaw lot operations, including ECR/Vehicle Check-in, Customer Service Check-in, yard marshaling, security, and safety.

● Met goal of running the Vehicle Check-in to Conditions Reports (CR) process in under a day.

● Oversaw startup and maintained operation of GM Dealer Lane, the largest and most profitable of its kind in the United States.

● Maintained effective daily relationships with GM Dealer Lane dealers.

● Collaborated with sellers on growth strategies to ensure profitability of the Lane. PREVIOUS POSITIONS

Assistant General Manager (Manheim Metro Dallas, Dallas, TX), Director of Career Development (Manheim Auctions, Atlanta, GA ), Director of Credit and Collections (Manheim Auctions, Atlanta, GA), Assistant General Manager (Columbus Fair Auto Auction, Columbus, OH) EDUCATION

University of Miami; Miami, FL

Bachelor of Business Administration (BBA), Management Member, Miami Hurricane 1983 National Football Championship Team Full Athletic Scholarship, 1981–1986

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