Customer Service Representative

Stanley Jones

(Available for interview with prior intimation and can

start Immediately)

I fully vaccinated against COVID 19

Candidate Number: 813-***-****, 813-***-****

Candidate Email: adzhxj@r.postjobfree.com

Candidate Address: IRVING, TX 75062

Education

High school diploma

Certified Scrum Master (CSM)

Scrum Product Owner certified (SPOC)

Certified CPR/AED/First-Aid

Skills

• Customer service

• Microsoft Excel

• Microsoft Office (8 years-)

• Management

• Virtual Assistant

• Team Building & Mentoring

• Customer and Personal Service

• Critical Thinking

• Active Listening

• Speaking

• Medical Records

• Delivery Medical Supplies

• Key Holder

• Certified CPR/AED/First-Aid

• Time Management

• Instructive

• Social Perceptiveness

• Production and Processing

• Reading Comprehension

• Servant Leader

• Strategic Recruiting

• Social Networking

• Relationship Building

• Management of Material Resources

• Organization Skills

• Office Administration

• Offer Negotiations

• Talent assessment

• Understanding of technical jobs

• Organization

• Communication

• Social Perceptiveness

• Supervisor

• Driving

• Good in multitasking

• Leadership

• MS Word

• MS Power Point

• Leadership Development

• Microsoft Office

• Slack and Zoom

• WebEx

• Microsoft Teams

• Google Apps

• Background Checks

• Team Building & Mentoring

Work Experience

Lead Customer Service Representative, Madico Inc, Tampa, Florida September 2021 – August 2023 (Hybrib)

• Provide a high level of customer service by greeting customers in a friendly and timely manner, and assisting customers with their rental needs.

• Communicate to customers the rental terms and conditions, vehicle features, and other services.

• Virtual assisting client communication over the phone and email with a high response rate of 98% and a CSAT (Customer Satisfaction Score) of 83%

• Created and updated the companies spreadsheets with 100% accuracy rate.

• Process returns, and notify Management of any vehicle problems and any required vehicle maintenance.

• Take incoming calls- quote rates and book reservations.

• Work with insurance companies to get up to date certificates.

• Manage outgoing calls for callback management and account receivables.

• Brought Customer service Scores from A 65% to an 89%.

• Implemented ideas which we use to this day.

• Replied to 270+ email inquiries and 500+ orders from existing and potential

• Tracked and reported top customer complaints with information about frequency and severity using Excel spreadsheets.

• Replied to 270+ email inquiries and 500+ orders from existing and potential

• Use Max system on a daily basis: Entering orders, Shipping orders, Checking inventory, Customer Service Representative, Madico, Inc, Tampa, Florida October 2020– September 2021

• Use FedEx Ship and UPS WorldShip to prepare packages & pallets for shipment, daily.

• Fulfills orders for shipment to customers

• Tracked and reported top customer complaints with information about frequency and severity using Excel spreadsheets.

• Responded to 120+ phone calls and greeted over 1300+ clients courteously

• as the company's first point of contact.

• Provided professional customer service and accurate information

• Answer phones to take orders, send tracking information.

• Provides support to Corporate Customer Service Representatives on orders/inventory.

• Re-box and Re-label shipments for Private Label orders

• Replied to 270+ email inquiries and 500+ orders from existing and potential

• customers in the first month.

• Perform Cycle Counts, make adjustments in Max and enter cycle counts weekly.

• Use a Rolldown machine to slit or roll down rolls of window film.

• Use Max system on a daily basis: Entering orders, Shipping orders, Checking inventory, Transferring Inventory, Cycle Counting Inventory, Adjusting Inventory and Shop Orders.

• Fill Drop Shipments from other branches.

CUSTOMER SERVICE ASSOCIATE, HOME DEPOT. Atlanta, GA May 2018 – September 2020

• Overhead organization and display/signage maintenance designed to enhance the customer experience.

• Created customer invoices for products merchandise ordered by various contracted. Provided

• superior customer service and work quality while demonstrating attention to detail.

• Answered inbound call as well as assist customers who have specific inquiries.

• Increased customers understanding of new mobile equipment functions and applications.

• Provided members coverage analysis and directed them through online features access for future account reference.

• The first point of customer contact for general inquiries like pricing, products, scheduling etc. DELIVERY MEDICAL SUPPLIES COURIER, Lap Express Inc. Atlanta, GA January 2015 – April 2018

• Made sure items are kept in a cold atmosphere and refrigerated properly.

• Delivered medical supplies and pharmacy to patients' homes.

• Transported blood and urine samples along a route to the laboratory.

• Took item and delivery instructions from the facility and ensure that it is well understood.

• Ensured that all monies, medical records, images or specimens are properly loaded and secured in the vehicle.

• Made sure that all corresponding documentation is available with each item.

• Checked documentation to ensure credibility and conformity.

• Ensured the safety of each item during delivery.

• Updated delivery information on the company database in a real-time manner.

• Made corrections to patient information for pharmacy when necessary Pick up and freight.

• Transported medical specimens for testing, as well as delivered medical supplies and reports. Walmart Team Lead, Atlanta, GA

June 2010 – December 2015

• Maintained area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.

• Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

• Provided dairy/frozen products to customers by following company and regulatory policies and procedures for food safety and working to ensure in- stock and appropriate inventory levels.

• Received and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.

• Maintained merchandise presentation in area of responsibility by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high- shrink merchandise.

• Followed proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods.

• Received, staged, and delivered goods to appropriate areas throughout the Facility in a timely manner.

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