Summary

* **** ***** ** ******** service experience in health insurance via call centers and remotely

Dependable team player who is adept in a fast-paced environment and multi-tasking

Experienced in Sales and enrollments and employer group plans

Handled customer information according to HIPPA

10 plus years of compassionate patient care in medical-surgical, psychiatric, long-term care, and home settings

Relevant Skills

Excellent Communication

Great Interpersonal skills

Proficient in telephone Etiquette

Expressed Empathy, Respectful

Current Health Insurance Liecense

Microsoft Word, Microsoft Outlook Teams, Seibel, Navi-Net

Employment

Freedom Care- Certified Home Health Aide, Philadelphia, PA 2022

Provided daily Personal Care meal preparation

Monitored vital signs and glucose level

Made arrangements for medical appointments and Transportation and escorted patient

Managed home, laundry, and grocery shopping, cleaning

Axion Contact Center- Licensed Enrollment Agent Remote, Blue Bell PA 2020-2021

Answered beneficiary inquiries about health plan benefits

Performed needs analysis to assist customers with the best healthcare and dental insurance plans

Checked prescription drug formulary to confirm availability and cost

Sold, Enrolled beneficiaries in insurance via the Sale Force system application

Optum Inc, Licensed Senior Customer Service, Minnetonka, MN 2017-2020

Managed up to 90 calls daily, provided answers regarding products, claims status, and verified benefits

Sold AARP memberships and Medicare Supplement healthcare policies

Conducted needs analysis to provide the best options for the health plans

Expressed empathy and remained calm while de-escalating challenging calls

Negotiated with customers to resolve account delinquencies

Handled Accounts for Group Retirement healthcare plan enrollments

Licenses / Certifications

Home Health Care Assist Certification, Philadelphia, PA Current

Pennsylvania Department of Insurance Agent License, Health, and Life Philadelphia, PA Current

Criminal Background Clearance Current

Child Abuse Clearance Current Education

Freedom Care Home Health Care Training, Philadelphia PA Current Administrative Health Assistant, Temple University, Health Information Professions Program, Philadelphia, PA 2014 Volunteer Experience - 2 FISH 5 LOAVES - Traffic Controller/Greeter, Philadelphia, PA Current SALVATION ARMY -Educated seniors about Medicare insurance Philadelphia, PA 2022

MARANATHA VOLUNTEERS International -Teacher Aide/ Construction Laborer, Nairobi Kenya, Africa 2020

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