Business Development Customer Service

Samantha Oxendine

Post Falls, ID ***** (Can work any Timezone)

208-***-**** - **********@*****.***

Professional Summary

Goal-oriented business professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans, and advertising strategies. Over 1 year Agency recruiting experience and 3 years recruiting in a corporate environment. Experienced in establishing and maintaining good public relations and networking within the community to develop new Business. Consistently communicating and collaborating effectively with stakeholders, hiring managers and candidates. Adept at overcoming client objections to maximize sales activity. Thrives in a fast-paced metrics driven environment. Experience recruiting a variety of skill sets including but not limited to: Talent Acquisition roles, Operations and Administrative roles, C Suite Executives, Healthcare, Marketing, Creative, and Customer Service high volume recruitment.

Skills

Adobe Systems Adobe Dreamweaver

Microsoft Word systems

Sage 50 Accounting

Microsoft SharePoint

Human Resources Management Systems

Salesforce, Oracle, Peoplesoft

Boolean, LinkedIn Recruiter, DICE

Work History

09/2021 to Current

Recruiter 360/Full Desk

Aston Carter

Developed an improved sourcing strategy and implemented new recruiting processes that resulted in an average recruitment speed of 1.5 months and an 87% candidate-manager fit rate

Spearheaded initiatives and developed resources to streamline recruitment efforts, reduced pre-screening time and costs by 30%, and improved candidate selection by instituting criteria-based assessments

Perform appropriate prospecting and screening activities to identify qualified prospects for new business development.

Use consultative sales strategies to effectively overcome client objections and maximize sales activity within assigned territory.

Establish and maintain good public relations and networking within the community to develop new business.

Researched and implemented recruitment tools and technologies, including applicant tracking systems, (Salesforce, Oracle) to facilitate recruiting and hiring of qualified applicants

Developed and maintained relationships with potential and current candidates, as well as educational institutions and other industry partners to increase recruitment effectiveness

Developed and maintained a data-driven approach to monitor recruitment success and performance metrics

Metrics maintained 25 G2s, 12 Interviews, 5 Subs Weekly, Averaging 5-8 Hires monthly

Generated new sales by acquiring 5 Leads a week and setting up meetings with Account Managers and myself

Coordinates interview process from application to hire, including scheduling all interviews with travel if required, ordering background checks and additional security pre-screens, negotiating offers and setting start dates and orientation attendance

Works with candidates from Analyst to Manager level - located all over the U.S

Roles recruiter for: Recruiters (Specialized and non-Specialized), HR Business Partners, HR Generalists, HR Assistants, Admin/Clerical, Business Analysts, Program/Project Managers, Program/Project assistants, Sourcers, Claims analyst, Financial analysts, Credit Analysts, Medical Office Personnel, And Security Clearance Roles

Proficient use of Salesforce, Zoom, G Suite, MS Suite, Adobe, LinkedIn Recruiter, Career Builder and Indeed, Job Boards and very proficient in complicated Boolean searches.

Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Conducted performance reviews and provided feedback to managers on employee performance.

02/2018 to 09/2021

Senior Staffing Coordinator

Advanced Home Health and Hospice

Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands

Partner with Administrator to assist in HR responsibilities including but not limited to: Posting job postings, calling applicants, checking resumes, paperwork compliance and scheduling onsite interviews with the administrator

Schedule and lead onboarding training for new employees

Managed office operations while scheduling appointments for department managers.

Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Structured compensation and benefits according to market conditions and budget demands.

Reviewed applications and resumes to support hiring activities.

Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

11/2014 to 02/2018

Business Development Manager

LKI, Louisiana Kirby Institute

Started in door-to-door sales, Hit contest in 2 months won a trip to Cancun, and moved into the Recruiting/Training supervisor position that became available

Developed job postings, recruited candidates, and scheduled interviews to fill biweekly classes

Perform appropriate prospecting and screening activities to identify qualified prospects for new business development.

Use consultative sales strategies to effectively overcome client objections and maximize sales activity within territory.

Establish and maintain good public relations and networking within the community to develop new business.

Collaborate with appropriate internal resources to develop comprehensive sales presentation materials tailored to respective accounts.

Make formal sales presentations and follow-up calls to prospective new and existing accounts.

Interface with appropriate management to establish pricing for contracts that are consistent with the company’s financial objectives.

Scheduled and coordinated meetings on trainee's progress and commissions

Advise Hiring Managers throughout the full recruiting process from sourcing to offer acceptance and training progress

Trained weekly classes on Kirby and how to sell them through our door-to-door marketing system

Source candidates through online job boards such as Monster, CareerBuilder, Indeed, Craigslist and LinkedIn

Created submittal emails by utilizing candidate top skills and accomplishments

Recruit direct hire positions within customer service, appointment setting, paraprofessionals, and sales

Established workflow processes to promote efficiency in routine administrative tasks and coordination of training schedules and courses

Communicated company objective across departments through regular correspondence and scheduled updates

Did all company hiring and offer letters, along with company terminations

Trained employees on company and regulatory compliance requirements.

Facilitated business by implementing practical networking techniques.

Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Bachelors Degree: Psychology, Business Administration

University Of Idaho

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