Customer Service Team Leader

Rodnele Dansou

*** ******** ***, ** *** * Washington, DC 2011 202-***-**** adzhvx@r.postjobfree.com

Summary

Service-oriented Office Professional with over ten years’ experience in a variety of positions including sales, customer service, administration and management. Outstanding problem-solving and trouble shooting skills. Able to train, motivate and supervise personnel. Resourceful in completing projects; able to multi-task effectively; bilingual French and English. Capabilities include:

Skills

•Supervision of Personnel

•Communications

•Computer Operations

•Inventory Control

•Time Management

•Document Management

•Typing Speed 55 WPM

•Data Entry

•Word Processing

•Clerical Support

•Telephone Reception

•Fluent in French

Experience

Strategic e-Business Solutions, Inc. Baltimore, MD

HUBZone Business Research and Administrative Support July 2022 – May 2023

•Assist leadership with necessary tools and research to develop outreach programs to grow relationships with local universities and agencies to enhance strategic goals

•Support leadership by creating strategies to become familiar with the community, identify changes and plans in the community and determine how they align with the strategic goals of the organization

•Participate in developing and supporting business continuity planning activities and implementation activities, including internal processes and Standard Operating Procedures

•Harvest resume’s of qualified candidates from various recruitment sites, notify candidates of receipt of their resumes, and matching resumes to existing openings

•Manage office development activities in corporate office spaces, coordinate day-to-day activities at the location to include scheduling events for employees and partner organizations.

H&R Block Washington, DC

Seasonal Associate Team Leader December 2018 – April 2022

•Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent customer service

•Execute and hold associates accountable to Standard Operating Procedures and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

•Serve as point of contact for onsite escalated client service concerns

•Lead daily activities to ensure all associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

K&K Healthcare Service, Inc. Washington, DC

Office Administrator July 2021 – June 2022

•Support company operations by maintaining office systems and supervising staff

•Maintain office services by organizing office operations and procedures, controlling correspondences, designing filing systems, reviewing and approving supply requisitions and monitoring clerical functions

•Design and implement office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments

•Provide orientation for new employees by providing information packets, reviewing company policies, gathering withholding and other payroll information and obtaining signatures for documents

Education

UNIVERSITY OF EVANSVILLE, Evansville, IN 2010

Bachelor’s Degree in Business Administration

ESGIS UNIVERSITY, Cotonou, Benin. 2007

Associates Degree in Communications

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