Andrea Pichon

Licensed Claims Associate

Stone Mountain, GA 30083

adzhur@r.postjobfree.com

+1-770-***-****

Work Experience

Rebate Coordinator

First Investors Financial Service/ Stellantis Financial Services - Atlanta, GA November 2021 to Present

• Reviews all Total Loss, Prepaid and Repossessed accounts for cancellable warranties, GAP, credit insurance and dealer reserve

• Estimates refund amounts and notifies the dealership to cancel any purchased and refundable insurance rebates

• Collects Dealer Reserves on applicable loans

• Maintains reports on insurance rebates and skip claims

• Prepares daily, weekly and monthly reports as needed

• Maintains logs and system lists accordingly

• Performs special assignments for the Remarketing Department as needed

Licensed Claims Adjuster

State Farm Mutual Automobile Insurance Company - Atlanta, GA August 2018 to Present

• Communicating with insurance agents and beneficiaries.

• Preparing claim forms and related documentation.

• Reviewing claim submissions and verifying the information.

• Recording and maintaining insurance policy and claims information in a database system.

• Determining policy coverage and calculating claim amounts.

• Processing claim payments.

• Complying with federal, state, and company regulations and policies.

• Performing other clerical tasks, as required.

Account Manager for Dealshield Inside Sales

Cox Automotive

September 2017 to August 2018

• Determine customer requirements and expectations in order to recommend specific products and solutions

• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

• Receive and respond to inbound customer telephone and email inquiries regarding advertising products and/or services

• Educates customers about features and benefits of products in order to improve product related sales and customer satisfaction

Collection/Customer Service Rep

Affiliate Asset Solutions

December 2016 to August 2017

• Provides excellent customer services to all customers

• Provides support to all Managers

• Promptly responds to general inquiries via email, telephone, and facsimile

• Provide administrative support as needed

• Answers customer calls regarding existing accounts Administrative Assistant/ Customer Service

Miles, Copeland and Associates LLC

December 2015 to December 2016

• Provides Administrative support for Regional Vice President and Vice Presidents

• Effectively answers & directs calls

• Excellent Customer Service

• Coordinates meetings and logistics

Outbound Customer Service/Insurance Tracking

Bay Area Credit

December 2012 to December 2015

• Inbound customer service representative responsible for tracking various insurance policy information for major financial institutions, to include mortgage lenders.

• Knowledge of insurance policy information to include homeowners, flood, wind, auto, and manufactured homes

• Utilizing various tools to verify insurance information to include on line portal, calling of agents and insurance brokers.

• Assisting customers with clearing accounts of creditor/lender insurance. Education

Business Administration

Gwinnett Technical College

January 2016 to Present

Skills

• CUSTOMER SERVICE (10years)

• RECEPTIONIST (4 years)

• RETAIL SALES (8 years)

• MICROSOFT OFFICE

• Microsoft Excel

• Administrative experience

• Insurance Verification

• Clerical Experience

• Negotiation

Additional Information

Over 10 years of diverse experience in customer service field with strong customer service skills, outstanding computer skills and great organizational skills. Able to work effectively in a fast-paced environment and consistently maintains a professional manner while addressing customer and/or client needs.

Core Competencies

• Strong Interpersonal communication skills.

• Problem analysis and problem solving

• Microsoft Office Suite

• Organizational skills and customer service orientation.

• Adaptability and ability to work under pressure.

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