First Name: Sarah

Last Name: Downie

Wave Planner

adzht6@r.postjobfree.com

This resume was automatically generated from:

https://www.linkedin.com/in/sarah-downie-253211209 Summary

Experienced Supervisor with a demonstrated history of working 6 years in retail management as well as, various fulfillment center roles. Strong professional in Supply Chain Management and Operations management. Graduate of Stark State College of Technology with a degree in Health and Science with a focus on Occupational Therapy Assisting. Currently attending The University of Akron for a BS in Supply Chain Operations Management. Experienced problem solver and trainer in all departments. Experience

Wave Planner at Macy’s Logistics and Operations

August 2021 -

The wave planner is responsible for coordinating all activities with regards to the release and flow of orders throughout the Fulfillment Center.

Follow all the building guidelines in order to help maintain a safe work environment.

Expertly uses WMS functionalities to maintain the proper workflow and balance through the outbound processes. (Excellent skills in excel, Microsoft, Outlook, WMS Mod, Tableau(Proteus, Talos, Gen configurations)

Ensures that the FC has a sufficient amount of work for each of the outbound processing areas in order to meet SOT (Ship On Time) commitments, and maintain the highest level of customer satisfaction.

Sets priorities of all work queues and provides regular updates to area managers on progress rates throughout the facility. Researches cancelled pick tickets and works with the FC Inventory Control team to troubleshoot issues and ensure stock accuracy standards are maintained.

Ensures that all cartons are processed through to “Shipped” status at the end of each days wave cycles & researches previous days shipments for exceptions

Identifies training opportunities in the outbound processes. Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas in easily understood ways; will be asked to conduct daily team meetings. Recognizes and celebrates individual and team performance with positive reinforcement.

Ensures associates are working towards continuous improvement goals and objectives.

Enlists associates to offer suggestions for process & culture improvement and champions their cause.

Regular, dependable attendance and punctuality required for Wave position.

CLE 3 Fulfillment Associate at Amazon

March 2020 - December 2020

• Assisted in problem solve area to correct misplaced packed shipment boxes to be ship out to customers for the SOT (ship on timeframe)

• Developed proper fast paced packing, & various outbound skills to deliver to customers daily.

• Shipped 10,000 packages within a week for Peak busy season by inducting and processing packages into a computer at 1,200 Units per hour rate.

• Knowledgeable and trained in AFE1/AFE2 areas including(Pack, Rebin, induct, Slam, singles, waterspider)

• Performed as a Learning Ambassador in sort/pack to educate new Amazon Employee’s on efficient strategies to safely and effectively perform duties successfully. (Trained 15 pack associates, and 30 Rebin associates/ 3 induct associates.)

• Recognized and recommended to become an Area Manager within the first 5 months working with Amazon

• Demonstrated all Problem Solve department roles including, pack for POPS, putaways, tray sorter, collections, damage audits, and correcting totes/item SKUs for induction process.

• Shadowed Managers as a PG in preparation for Area management role.

• Built a rapport with other associates and Managers which demonstrating myself as a team player.

• Assisted managers with tray management, and Jam clearing for various managerial assistive roles for smooth operations. Kohl’s Ship From Store Lead at Kohl's

June 2015 - March 2020

Leader of ship from store and Bopus operations

Lead a team of 15-30 colleagues to pick items for customer orders within an hour ship on time frame to meet our customer satisfaction oriented goal rates. Lead, picked, packed various items to be staged in inbound and outbound.

. Delivered briefs for daily goals

. Delegated tasks to colleagues to perform duties while maintaining safety.

. Demonstrated multitasking skills daily while performing tasks on the floor

. Assisted customers with questions and gathered inventory

. Tracked inventory and overall flow of operations.

. Discussed daily and Monthly OMNI goals for the year and quotas.

. Encouraged, advised and lead a diverse team of 35 individuals to success.

. Lead small teams of 6 for peak to manually ship 5,000 units plus, in-store within a 8 hour time frame.

Front Office Assistant at Thomas & Associates DDS

July 2014 - July 2015

• Supported staff of 35 integrating multi-tasking skills and professional communication to assist patients, administrative secretaries, and physicians while creating a positive guest experience.

Provided excellent customer satisfaction daily by demonstrating:

• Utilized professional communication and problem-solving skills when interacting with up to 100 patients per day during the check-in process.

• Scheduled pts. for future appointments and reminded pts. of upcoming appointments for their convenience

• Organized patient files and gathered data for future visits. Routed customer orders and ordered new vendor supplies for Michael Thomas DDS and CO.

Created and gathered schedules for the week for receptionists.

• Retrieved patient files while managing receptionist tasks. Education

Stark State College

Associates of Applied Science, Occupational Therapy/ Therapist, 2018 - 2021

Perry High School

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