Human Resources Employee Relations

*************@***.***

OBJECTIVE

Dynamic, experienced, results oriented Human Relations professional with expertise in employment, training, and problem resolution. Recognized as conscientious, dedicated, focused and self-motivated. Able to work effectively alone or cohesively within a team environment.

EXPERIENCE: 2009 to Present Sentara Medical Group Virginia Beach, VA PATIENT CARE REPRESENTATIVE

- Responsible for accurately handling patient registrations

- Provides in-depth knowledge of insurance benefits

- Verifies and enters all patient demographics

2007 to 2009 Sentara Outpatient Medical Virginia Beach, VA Surgery Unit

FRONT DESK RECEPTIONIST/PATIENT CARE ADVOCATE

- Handled patient registrations/check ins and provided excellent customer service

- Verified appointments and procedures for scheduled surgery

- Provided patient updates and demographics

- Acted as liaison between patients and Health Care providers 2005 to 2007 Sentara Va Beach General Hospital Virginia Beach, VA VOLUNTEER CONCIERGE

- Assisted with coordination of Guest Service Program to accommodate inquiries of employees

- Maintained travel discounts for out of town families

- Facilitated Dry Cleaning, Car Detailing, Christmas Wrapping, Taste of the Town 2004 2005 Norfolk Sheraton Waterside Norfolk, VA

HUMAN RESOURCES MANAGER

- Responsible for recruiting, drug testing, employee relations

- Coordinated and conducted new employee relations

- Monitored performance appraisal process, benefits administration to include claim resolution, liaison between broker and employees. 2002 2004 Double Tree Hotel Virginia Beach, VA

DIRECTOR OF HUMAN RESOURCES

- Recruited for all positions and assisted in the development of personnel policies, administering benefits, and maintaining record retention

- Supervised and trained new associates, conducted new hire orientations

- Administered and processed wage progressions

2000 - 2002 Courtyard by Marriott Virginia Beach, VA GUEST CARE MANAGER

- Responsible for oversight of employee relations including employment, new hire orientation, training and development, and company sponsored events including holiday parties and picnics

- Overseer and managed the Rooms Division with staff of twenty personnel

- Administered a twice yearly, highly confidential, Employee Opinion Survey 1996 2000 Long Island Marriott Long Island, New York HUMAN RESOURCES RECRUITER

- Directly responsible for recruitment of exempt and non-exempt positions resulting in an annual decrease of turnover by 10% due to increased emphasis upon job satisfaction/interview technique

- Extensive involvement in the promotion of Marriott as a preferred employer within the community and in coordination with the Pathways to Independence Program

- Liaison with local universities and colleges to develop internship opportunities

- Coordinator of annual employee relations events including Blood Drives, Quarterly Associate Celebrations and New Hire Orientation Celebrations

- Cross-trained in the Generalist, Benefits and Payroll Administrator positions EDUCATION: Nassau Community College in New York with extensive collegiate study in Employee Relations/Human Resources

ACCOMPLISHMENTS: Department Head of the Year Award Hospitality Hero of the Month Award

Associate of the Month Award

Employment Screening Award from the Gallop Organization REFERENCES AVAILABLE UPON REQUEST

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