Michelle Stroups

adzhsp@r.postjobfree.com

251-***-****

EDUCATION

Bachelor of Science Degree in Communications; University of Mobile, AL; May 2003 SKILLS

● Proficient in Word, Excel, Power Point, and QuickBooks

● Excellent Time Management, Multitasking & Technical Support etc.

● Effective and efficient with professional quick decisions, problem solver, communicate verbally and writing, customer service, fast pace environments team effort and multitasker

● Customer service, researcher, goal-oriented and

WORK HISTORY

Retail Associate February 2023-March2023

Khols; Spanish Fort, AL

• Cash handling

• Customer Service

• Processed credit card payments and applications

Customer Service Advisor

June2019-March2023

Pep Boys; Foley, AL

• Attentively listen and express concerns for customers’ needs and desires by asking and answering questions

• Accurately, establish profile for work orders in detail while multitasking to answer phones, taking payments/closing work orders, maintain records and adding to profile history, communicating with Enterprise & Hertz per vehicles and knowing each customer waiting patiently for their vehicle to be complete

• Obtain fast pace, quick, effective decision making by also handling manager and assistant managers duties with their guidance and knowledge involving vehicles

• Assisting appointments and walk in customers

• Consult and Inform knowledge with customers in regards to vehicle concerns during and/or after sale is complete

Account Executive/Digital and Radio Sales

May 2018- April 2019

Cumulus Media; Mobile, AL

• Effectively planning set goals for successful and long-term contracts

• Keep record of all potential leads in Amp for future prospects

• Using Sales Force automation tools to track progress and record meetings with clients etc

• Educating myself on every tool provided via company and applying Workforce daily

• Managing team members and facilitating collaboration in the planned and prepared, signature proposals after first meeting with client, by then scheduling the second meeting etc

• Communicate time management skills with patience for our client data base and software programs to effectively meet the vice presidents requests

• Always attentive and aware of the weekly and monthly budget to expect our team to meet expectations consistently by staying on top of the numbers weekly

• Detailed and thorough meetings with high expectations from supervisors and vice president to achieve and accomplish expected responsibilities including software database updated knowledge and learning new software

Litigations Support Analyst/Total Loss

March 2017-May 2018

AIS, Auto Injury Solutions; Daphne, AL

• Provide hands-on litigation technology support, including projects such as database creation importing images, data and transcripts into databases; exporting data; reformatting and converting data; and scanning, coding

• Accurate daily communication with adjusters, lawyers offices, and insurance companies via email for processing litigations and power of attorney requests

• Format and process data for legal review using electronic discovery software tools and technology

• Perform searches and manage the technical administration of document reviews

• Produce data to outside parties in compliance with governing production specifications

• Burn CD/DVDs and perform batch printing processes

• Consistently adhere to departmental standard operating procedures and quality-control workflows

• Timely, accurately, consistently, pleasurable with communicating with paralegals, IT, and managers, along with team effort and always with professionalism

• Provide training to legal professionals on the use of litigation support applications

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