Customer Service Quality Control
Resume:
LUISA MARIA EGGENBERGER SOLORZANO
Luisa María Eggenberger Solórzano
Guatemala 01011 Guatemala, Centro América
Telephone:
adzhso@r.postjobfree.com
ACADEMICAL BACKGROUND
USA, 1997 random courses
Guatemala, 2004 Business Administration Master courses: Strategic Planning, Administration, Accounting. Iowa State University, Ames, Iowa, 1994-1996.
Degree Obtained: Masters in Food Microbiology (and related) GPA: 3.76/4.00 Dissertation topic: Use of hot water sprays on carcasses as a bacteriological intervention strategy to reduce the enterobacter in pork tissue and skin.
Iowa State University, Ames, Iowa, 1992-1994.
Degree Otained: B.S. in Biochemistry
Universidad de San Carlos de Guatemala, 1989-1991. Degree: Licenciatura Area: Química Biológica No degree was obtained since the studies were continued in the United States.
Colegio Capouilliez Degree Bachiller en Ciencias y Letras con Diplomado en Computación Equivalent to high school diploma, with emphasis in sciences and literature, and a computer diploma.
WORKING EXPERIENCE
2011 Universidad del Valle de Gutemala,Research Institute Registrar University official with management responsibilities, reporting, monitoring and management of research and tools by collecting and disseminating information and coordination of complementary activities in research. Coordinate, manage and administer the activities of research support, including linking, reporting, compilation of indicators and continuous improvement, among others, the Research Institute in accordance with institutional policies and standards of scientific integrity and scientific relevant regulations. Self evaluation and position description of the different level of positions in the department. 2008-2010 Central Proveedora, Assistant Manager Various administrative tasks, purchasing, sales, credits, assisting the General Manager. Family company. Also worked as SOS International Guatemala Franchise branch for US immigration procedures.
-2007 Grupo Solid, PINCASA, Quality Control Manager. Direct relationship with the Central American offices. Business direct line with the departments of importing, exporting, logistics, accounting, sales, manufacturing, etc. Relationship with the suppliers in order to give follow up to the quality. In charged of the quality of the product for Central America and exporting countries, in the areas of processing, finished product, packing material (packages, labels, etc.), raw material (produced and bought). Assistance and follow up to the claims, at a technical level and assisting co-workers. Finish monthly objectives. Direct supervision of people in charged of finished product and product in process, as well as raw material and packing.
- 2004 Brenntag Guatemala, S.A. Central American Purchase and Importing Manager. Procuring/sourcing raw materials and packaging items. Responsible and supervising team of order placement, reorder points, task delegation. In charge of contact with suppliers, producers, distributors, services providers. Direct relationship with the offices in Central America, departments of importing, exporting, logistics, accounting and credits. Daily coordination and communication with Europe, USA and South America, both with the company offices as well as with suppliers, etc. Responsibility to oversee imports and exports and all that they implied, the pre-calculations for the costs of the products. I had to keep up to date in terms of the importing regulations, INCOTERMS, transport regulations, etc. Responsible for the evaluation of suppliers in regulation with ISO 9000. All areas of chemical raw materials: food, feed, pharmaceutical, personal care, detergents, plastics for food, paints and coatings, agricultural, among others. 1999- 2004 Brenntag Guatemala, S.A. Sales Representative. (before HCI, Holland Chemical International) In this job as main responsibilities I can mention: sales of a specific area, so I have worked with both specialties and commodities as raw materials for producing companies. Some of the suppliers are already set up, but since the field is so wide some I have searched for myself and contact with the help of our purchasing department, which I happened to have a great deal of communication with. I also made sure that the accounts are not going out of control in terms of their credit lines, and so I assisted myself with the help of the credits department. Coordination and direct work with the Department of Logistics and Purchasing for on stock sales and direct (imported directly to the client) sales. Suppliers visited us from all over the world and we go visit clients, offer untouched services or improved the actual ones. Since the field is wide, some work on preparing forecasts was due as well. This is a very general idea of the work being done. However it has its details, since to sell one must what is selling, from whom is selling it, the competitive price
(according to the marketing being done formally and informally), the service that has to be given in order to be better than the competition. This is, to convince why the materials have to be bought from our company rather than going elsewhere. Areas of chemicals: food, feed, pharmaceutical, personal care, detergents, plastics for food, among others.
-1999 Industria Guatemalteca de Aceites y Grasas, S.A. Technical Industrial Salesperson for Oils and Fats. Customer service at the clients facilities to resolve problems and inconveniences at a technical (production and quality control) level, answering to their questions and requests. Taking of purchasing orders, work of their credit lines to keep them to the established limit. Periodic visit to the clients to their corporative offices as well as to their production plants and quality assurance laboratories. Interactive participation in periodic and set meetings for the planning of production of the oil and fats (for stock purposes and based on self forecasts based on averages and seasons, i.e.) and sales meetings. Coordination and direct work with the Departments of Logistics and Credits.
-1998 Ministerio de Agricultura, Ganadería y Alimentación. Professional Consultant in the area of Microbiology and the New International Regulations for the agricultural and animal raw products as a food products.
-1998 Ministerio de Agricultura, Ganadería y Alimentación. Academic design of the creating of the Technological Institute of the West, Guatemala.
-1998 Pharmaceutical Saleswoman, Abbott Laboratorios, Guatemala, Guatemala. Visit with the Doctors with many pharmaceutical products of this Laboratory, including of the taking of purchasing orders and sales in general to offer a better service.
1995-1996 Research Assistant, Department of Microbiology,Immunology and Preventive Medicine (MIPM), Ames, Iowa, USA. Practical and theoretical work with hot water rinses as a bacteriological intervention strategy to determine their efficiency. Preparation of culture media, homogenization, culture of specimens and analysis of the growth of aerobic bacteria and enterobacteria before and after the applying of hot water. Carrying out the statistical analysis of data. Responsibilities also included selection, asking for price quotes, grants requests and purchasing the materials required to develop the experiment.
1994-1995 Research Assistant, National Animal Disease Center (NADC)-Agriculture Research Service (ARS), Ames, Iowa, USA. Practical and theoretical work with the isolation and detection of Arcobacter spp, Arcobacter butzleri in chicken skins, using DNA probes. Responsibilities also included selection, asking for price quotes, grants requests and purchasing the materials required to develop the experiment. 1994-1996 Spanish Tutor, Iowa state University, Ames, Iowa, USA. Assisting the students with the management of the Spanish language and understanding its culture.
-1990 Manager Assistant, Autoclínicas de Guatemala, Guatemala, Guatemala. Management of customer service, clients who visited the office and also call requests and questions. Planning of the appointments for clients. Maintenance of accounting and data processing records of current accounts and their invoices and receipts.
RELATED COURSES
Infectious Diseases (microbiological emphasis)
Human Anatomy and Physiology (normal and pathological)
Hematology Principles
Human Histology and Cytology
Spectrophotometry, Fluorometry and Electrochemistry
Human embryology and reproduction
Economics and Statistics
Food Microbiology
Food and Meat Processing
Certified n on HACCP, Hazard Analysis of Critical Control Points.
ISO courses of ISO 9000-2000, how to audit it, how to diagram it.
Business Administration (master level)
Accounting (master level)
Strategic Planning and Programming (master level)
Currently taking master courses in industrial administration and company of service.
RELATED SEMINARS, CONFERENCE S AND OTHERS
I Congreso Centroamericano y I Congreso Nacional de Química Clínica, May 20th-24th, 1991. Symposium related to PROCESSING AND QUALITY CONTROL OF MEAT PRODUCTS .Symposium Related to NEW PERSPECTIVES OF THE PROFESSIONAL IN CHEMICAL BIOLOGY
Training course for Inspectors at the Asociación Gremial de Exportadores de Productos No Tradicionales. Conducted by the U.S. Food and Drug Administration and the Ministerio de Agricultura, Ganadería y Alimentación.
II Practical Seminar Sub Regional about National Programs of Food Protection, Legislation and Food Laws. INCAP, Guatemala
Formulation and Application of Hazard Analysis and Critical Control Points Programs (HACCP) in Meat Products Plants, Tegucigalpa, Honduras.
Food Ruling System in the Central American Countries, San José, Costa Rica.
Science and Technology Seminar of the Industrial Frying, ISO 9000, enterprise
The Professional Salesperson, International School of Sales
Professional Techniques of Sales III. Attitude Based on Values, DALE CARNEGIE, TRAINING.
Professional Techniques of Negotiating.
Microsoft Outlook I, NEW HORIZONS
System of Quality ISO 9000:2000, 9001:2002, Horizontes Singulares, S.A.
Free Commerce in Central America
Introduction to ISO 14000 and 18000
Introducction to Coatings
Integral Training (emotions, how to manage stress, conflicts, communication, etc)
The Role of Research Centers Strengthen Position in International Markets Guatemala Presentation Indicators Scientific and Technological Activities Guatemala .
Seminar on the use of geographical indications and other distinctive policies and strategies to support business development organized byThe World Intellectual Property Organization (WIPO) in cooperation with the Department of Economy of Guatemala
Model of Technology Transfer and Commercialization organized by National Secretary of Science and Technology and the Committee for the Scientific and Tech Central America, Panama and Dominican Republic
Roundtable: Network of Intellectual Property in Latin America
Assisted Converciencia 2011, organized by the Institute of Research, Department of Biochemistry and Microbiology, . Soluciones ambientales para industria, agroindustria y saneamiento, SENACYT.
WIPO Workshop on patent information, launch of the Support Center for Technology and Innovation
(CATI) in Intellectual Property Registry of Guatemala
PUBLICATIONS
Hot water rinses as a bacteriological intervention strategy on swine carcasses, Journal of Food Protection.
COMPUTER HABILITIES
Computer Languages: Pascal, Basic
Applications (Software): Lotus 1-2-3, Microsoft Word, Microsoft Excel, Microsft Power Point, Latex, Microsoft Outlook, Outlook Express.
Operative Systems: UNIX, MS-DOS
Knowledge and working/theoretical experience with Internet and electronic mail.
LANGUAGES
English. Fluent both spoken and written
Has taken French courses (1993). Some German.
ACTIVITIES AND AWARDS
The best general point average of the class (this in all primary school, middle school and high school, Standard bearer.
Obtention of Fullbright Scholarship in November 1991 to complete studies of bachelors degree at Iowa State University (ISU)
Member of the Deans List of the Department of Chemical Sciences and Pharmacy of Universidad de San Carlos de Guatemala (1991)
Best general point average of the Chemical Biology major and second best of the Department of Chemical Sciences and Pharmacy of Universidad de San Carlos de Guatemala (1991)
Assisted in the first Chemical Biochemistry Conference in Guatemala (1st Semester 1991)
Participation in Washington Workshop Seminar, Intenational Affairs (Summer 1992)
Member of the Biochemistry Club at Iowa State University
Member of the Central American Association at Iowa State University
Member of the Latin American Association at Iowa State University
Participation in the International Week at Iowa State University
Sales Awards (monthly and anually) Number one sales person of the year 2,002
Internal Auditor ISO 9000:2000; 9001:2000
PERSONAL INTERESTS
Music, sports, political science, international commerce and its legislation, human relationships, languages, traveling. Have visited United States (many of the states), México, El Salvador, Honduras, Nicaragua, Costa Rica, Japan. Both as a visitor and in work traveling.
PERSONAL INFORMATION
Date of Birth: March 18th 1971
REFERENCES
1. Sra Carmen de Foncea, Cultural Section of the United Status Embassy, 2326-4654 2. Lic. Ana de Juarez, Brenntag Guatemala, Central American Human, 2423-7777 3. Ing. Julio Campollo, Commercial Manager, 2423-7777 4. Sr. Juan Gómez de la Torre, Central American General Manager of Central América, 2423-7777 5. Dr. Anthony Pometto III, 1581 Food Science Building, 515-***-****, adzhso@r.postjobfree.com, Iowa State University, Ames, IA, USA.
6. Jane Edwards, adzhso@r.postjobfree.com, Study Abroad Center, Iowa State University, Ames, IA, USA 7. Dr. Irene Wesley (member of Thesis Committee) adzhso@r.postjobfree.com, Phone: 515-***-****, NADC- ARS, Ames, IA, USA
8. Deb Vance. Coordinator of Administration at the Internation Students and Scholars Office, adzhso@r.postjobfree.com, Iowa State University, Ames, IA, USA. 9. Jane Jacobson, Director of LAS Student Academic Services, adzhso@r.postjobfree.com, Iowa State University, Ames, IA, USA.
10. Sjoerd Trump, Commercial Department at Brenntag in Holland. adzhso@r.postjobfree.com
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