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Customer Service Medical Assistant

Location:
Tennessee
Salary:
21
Posted:
September 05, 2023

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Resume:

Amelia Rapier

**** ******** ****

Murfreesboro TN, 37129

615-***-****

adzhs2@r.postjobfree.com

INTRODUCTION

I am a medical professional, with skills in patient care, office administration, and I am fully competent in customer service.

I have been trained in healthcare management, phlebotomy, and paramedical examining; I am also certified as a Nurse’s Technician and an Electrocardiography Technology Technician, Unit Coordinator, and Limited scope X-ray Operator.

I earned my bachelor’s degree in Professional Studies from Middle Tennessee State University.

EXPERIENCE AND TRAINING

Dr. Austin Adams M.D.

Receptionist/ Medical assistant

● Answer multi-line phone system

● Greeted and completed intake process of patients

● Collected and reconciled revenue

● Phlebotomy

● X-ray technician

● EKG technician

● Transcribed doctors orders

● Completed prior authorizations

● Completed referrals

American Family Care Smyrna 2021- PRN

Medical assistant

● Answer multi-line phone system

● Greeted and completed the intake process of the patients in EMR

● Verified insurance

● Collected revenue and reconciled at end of shift

● Collected vitals and roomed patients

Uber / Lyft 2015- 2020

Driver

● Used app on mobile device to locate and retrieve clients then expedite the client to their destination.

● Customer service

Preferred Home Health 2013 / 2014

Certified Nurses Technician

● Performed activities of daily living

● Transferred residents

● Assisted residents with range of motion

● Obtained vital signs

Tennessee State Veterans Home 1998-2000 / 2012-2013 Certified Nurse’s Technician

● Performed activities of daily living

● Transferred residents

● Assisted residents with range of motion

● Assisted licensed practical nurse or supervisor

● Obtained vital signs

Stones River Manor 2009-2012

Resident Assistant

● Performed activities of daily living

● Transferred residents

● Assisted residents with range of motion

● Assisted licensed practical nurse or supervisor

● Obtained vital signs

● Dispensed medications to residents

Stones River Center 2008-2009

Direct Support Personal

● Performed activities of daily living

● Transported residents from the day center to their residential homes.

Cooked and prepared family style dining for individuals

● Cleaned individual’s residence

Broadmore Assisted Living 2006-2009

Activities Director/ Administrative Assistant/ Resident Assistant

● Designed activities programs for community

● Transported residents on outings for activities

● Lead families on tours of the community

● Created monthly calendars and newsletters about activities

● Answered multi-line phone system

● Provided customer service to family members and residents

● Kept track of accounts receivable

● Submitted revenue for our community

● Maintained personnel files

● Performed activities of daily living

Boulevard Nursing and Rehab 2003-2006

Unit Coordinator/ Certified Nurse’s Technician/ Phlebotomist

● Transcribed doctor’s orders

● Maintained residents’ charts

● Personal Assistant to the Director of Nursing

● Answered multi-line phone system

● Performed activities of daily living

● Phlebotomy (collected blood by venipuncture)

● Transported specimens to lab

● Pacemaker phone checks

● Provided customer service to family members and residents Wilson Paramedic 2002-2004

Paramedic Examiner

● Phlebotomy (collected blood by venipuncture) from clients

● Performed electrocardiograms (recorded electrical activity of the heart) on clients

● Collected urine and/or saliva samples from clients

● Completed paramedical questionnaires

● Traveled middle Tennessee area; residential and commercial

● Prepared and shipped specimens to labs

Tampa General Hospital 2000-2002

Unit Coordinator/ Phlebotomist/ Certified Nurse’s Technician

● Transcribed doctor’s orders

● Maintained residents’ charts/ thinned charts

● Answered multi-line phone system

● Assisted charge nurse

● Phlebotomy (collected blood by venipuncture) from patients

● Tested glucose levels on patients using glucometer

● Preformed activities of daily living

EDUCATION

Radiology Education Seminars Limited scope X-ray Operator 2022 Middle Tennessee State University Bachelor of Science 2017- 2018

Major: Professional Studies

EXL Scholar/ Applied Leadership

Nashville State Community College Associates of Science May 2017

Major: Healthcare Management

Nashville State Community College AAS General Education Core May 2014

Major: General Education

Tennessee College of Applied Technology Electrocardiograph Technology Technician August 2014

Tennessee State Veterans Home State Certified Nurse’s Aide November 1998



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