H L Carter

903-***-**** • adzhrv@r.postjobfree.com • Longview, Texas 75601

Strategic-minded Adjuster offering more than 18 years of experience working for insurance companies. Offering exceptional skills in customer service, interviewing policyholders and coordinating services. Seek to take on similar role with leading organization. Experienced insurance professional with 18-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Strategic-minded ad offering more than 18 years of experience working for insurance companies. Offering exceptional skills in customer service, interviewing policyholders and coordinating services. Seek to take on similar role with leading organization. Highly-motivated Claims Adjuster specializing in Xactimate. Proactive in resolving cases quickly. Offering experience gained over progressive insurance industry background.

Summary

Skills • Property Owner Representation

• Xactimate Specialist

• Property Adjusting

• Claims Processing

• Client Interviewing

• Property Claims

• Relationship Building

• Settlement Negotiations

• Decision Making

• Coverage Assessment

• Active Listening

• Claims File Management Processes

• Claims Evaluation

• Report Writing

• Property Damage Assessment

10/2005 - Current

Catastrophe Insurance Adjuster, Pilot Catastrophe, Mobile, AL 06/1991 - 10/2005

Experience

• Analyzed first reports of loss and underlying file material to determine if claim was suspect.

• Reduced loss ratios through fair and prompt processing of claims.

• Drafted statement of loss to summarize damages, payments and underlying policy coverage.

• Contacted injured parties and legal representatives to negotiate final settlements for claims. Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.

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Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in Settlement.

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• Conducted interviews, gathered detailed information and completed field investigations.

• Recommended settlement offers and negotiated payment arrangements.

• Conducted claim and estimate re-inspections.

• Obtained relevant evidence and information regarding suspicious claims.

• Investigated claims, conducted field audits, determined losses and reported findings.

• Completed required investigations on referred files within established timeframes.

• Kept up-to-date on changes in regulations for deductibles and collections. Owner, Speciality Metal Fabricators, Longview, Texas 03/1977 - 04/1983

Certified Pipe Welder & Fitter, WhiteOak Utilities Construction, Longview, TX

• Led startup and creation of operational procedures and workflow planning. Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

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Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.

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Enhanced operational performance by developing effective business strategies, systems and procedures.

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• Managed sales presentations to promote product and brand benefits.

• Installed piping systems for plumbing for both domestic and HVAC lines.

• Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.

• Read and interpreted specifications, diagrams and blueprints for job.

• Threaded and installed pipe using pipe wrench and dies. Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.

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• Threaded pipes using specified machinery.

• Identified, removed and replaced worn components to maximize system functionality.

• Inspected installations to repair leaks and make adjustments to pipes.

• Cut openings in walls and floors to accommodate pipe and pipe fittings.

• Filled piping systems with water and air to test for leaks. 05/1964

GED

Longview High School, Longview, TX

Education And

Training

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