Customer Service Accounts Receivable

CASEY ROWE

**** ******** ***** ***** **********, AL 35216 205-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Well-rounded, self-directed professional with considerable experience in positions that require trust and integrity. Able to implement the mission and goals of the organization and incorporate a customer service culture. Pay close attention to detail to ensure correct coding for optimal reimbursement and compliance with state and federal guidelines.

Academic Honors Recognition / Dean's List / Honor Roll.

Effective problem solver, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Accounting Software – QuickBooks.

Communication Platforms – Zoom, Skype, and Google Meet.

Microsoft Office Applications – Word, Excel, and PowerPoint.

State Food Safety – Food Safety Training and Certification

American Red Cross – Certified in First Aid, CPR, and AED (Adult, Child, and Infant)

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

Electronic Medical Records (EMR) Electronic Health Records (EHR)

Insurance Verification Medical Office Procedures

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Kelly Services – Birmingham, AL 08/20220 – Present

Substitute Teacher

Travel to various middle schools and high schools throughout the district.

Assume duties of the regular classroom teacher promptly and in accordance with school rules.

Follow instructions left by the teacher, and maintain normal classroom routines and discipline procedures.

Keep accurate records and uphold a positive learning atmosphere.

DoorDash – Birmingham, AL 07/2021 – 08/2022

Driver / Customer Service Associate

Delivered high quality, in-person customer service as an independent food delivery driver.

Ensured timely delivery to build brand loyalty, processed payments, and followed procedures.

Worked independently in a minimally structured environment.

Remained flexible, calm under pressure, and dependable.

Election Systems & Software – Birmingham, AL 04/2013 – 07/2021

Warehouse Leader / Administrative Support

Served in a lead position to take responsibility for various tasks including general accounting, shipping and warehouse, and administrative support duties.

Printed and proofed election ballots, ensured accuracy per quality control standards, shipped to various locations, scheduled deliveries, and ordered supplies.

Answered incoming phone calls, greeted visitors, scheduled meetings, and arranged for travel accommodations.

Handled general accounts payable and accounts receivable tasks,

Volunteer as a Volleyball Coach for Irondale Middle School, continuously since 01/2022

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