Customer Service Representative
Resume:
REGINA RAVENELL
CUSTOMER SERVICE PROFESSIONAL
CONTACT
adzhom@r.postjobfree.com
PROFILE
Well-qualified Customer Service Representative with over 4 years of experience in telephone customer service, handling complex customer issues, technical support, and customer care while promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and operational excellence.
SKILLS
REPORT PREPARATION
ORDER FULFILLMENT
COMPLAINT RESOLUTION
ACCOUNT MANAGEMENT
CREATIVE PROBLEM SOLVING
MARKETING
TEAMWORK
EXPERIENCE
Positive Image, LLC
Customer Service Representative (Remote)
8/2020-3/2023
Provide primary customer support to internal and external customers in a fast-paced environment. Compile customer feedback and recommend service delivery improvements to management. Field customer questions regarding available stock, current RFQs, and upcoming company changes.
HHgregg
Customer Service Specialist
6/2018-8/2019
Interact with customers by answering product and service questions. Suggest other offerings, products, and services that may better serve the customer’s needs. Maintain a positive, empathetic, and professional attitude towards customers at all times. Keep records of customer interactions, transactions, comments, and complaints.
Sprint
Supervisor
11/2015-8/2018
Provide leadership to staff and other managers during a shift to ensure great Quality, Service, and Satisfaction to customers. Responsible for the management of inventory including ordering, stocking, and maintaining reports. Monitor staff performance, safety, and productivity while providing guidance and support.
EDUCATION
Central Piedmont College
2001-2003
Medical Assistant Certification
Medical Terminology, Accounting, Business Communications
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