Viviana Munoz

West Valley, Utah

310-***-****

adzhoh@r.postjobfree.com

Objective:

I am seeking a Customer Service/Office Assistant position with a company that can benefit from my prior work experience and technical knowledge. I offer over 5 years experience in office operations and customer service. I am seeking a position where I can maximize profits and create a positive work environment in a company with expansion opportunity.

Skills:

●Excellent Customer Service

●Operating office equipment

●Computer software operations

●Answer multi-line phone system

●Bilingual: English/Spanish

●Translating for customers

●Operating cash registers

●Alpha/Numeric Filing

●Order processing

●Quick learner

Professional Experience:

Kelly Services,Murray, UT

10/2018-04/2019

Bilingual Talent Recruiter

●Assist with day to day operations of the recruiting functions and duties -Excellent time management and organization skills -Issue and manage new hire paperwork -I-9 processing- Run background checks -Screening resumes, initial contact of candidates to schedule interviews -Submit Data entry into our database-Interview potential candidates Requirements -Microsoft Office experience -Excellent verbal and written communication skills -Ability to work independently and as a team -Able to maintain strict confidentiality with sensitive information, records and reports.

Teleperformance, West Valley,Ut

5/2017– 2/2018

Human Resource & Customer Support

●Duties consisted of answering incoming calls, review W4 Forms applications & paper-work.

●Efficiently and courteously answer multi-line telephones.

●Providing excellent customer service and answering queries about the company.

●Typing, filing and faxing documents

●Mail sorting

●Fraud Analyst

●Resolve Fraud Activity

●Fraud Prevention

Global Guard Insurance, Long Beach, CA11/2016- 03/2017

Customer Service

●Duties consisted of handling quote system, answer questions on claims, sales and marketing.

●Interacting with customers on the phone as well as work through face-to-face interactions, explain coverage, setting up insurance claims, suggesting the best insurance choice to customer,keep record of customer transactions, input data into computers, and organize filing systems.

Select Staffing Huntington Park, CA04/2015 - 9/2016

Receptionist

●Answer all visitor inquiries about the company, pre-screen for eligibility, review application, payroll, sort mail, direct visitors to appropriate contact, answer all incoming calls, and arrange appointments for guest to meet with company staff.

Hub Cities Work Source Center Huntington Park, CA 02/2010 -04/2015

Career Service Specialist

●Assist HCC staff during Intake orientation for the Transitional Subsidize Employment (TSE) program by collecting required documentation and assemble client’s files.

●Follow up with clients …Perform clerical duties such as filing, data entry, update information, and fax documents. Write and update Job Orders, develop flyers, referrals, and sign in sheets.

●Duties consisted of greeting and assisting clients, provide information on the services provided at the Work Source Department.

●Answered all incoming calls thru the use of the multi-line office telephone system and direct them to the appropriate office personnel and department.

●Maintain customer log and record- keeping system and verifying records for completeness and accuracy.

QUIZNOS, Inc. Rancho Dominguez, CA2/2005 - 6/2006

Cashier

●Duties consisted of greeting customers, taking orders, operating the cash register, receiving of merchandise, inventory control and maintaining my work area clean.

Education:

South Gate,Ca2008

General Education

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