Work History

Contact

Skills

Languages

Jasmine Miles

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

HR Service Advisor

Alight, Lincolnshire, IL

Reviewed and screened applicant resumes to

identify qualified candidates.

Planned and managed recruitment activities for

new hires using strategic personnel, staffing, and position management practices.

Partnered with senior leadership to establish and

develop corporate and HR policies and procedures.

Oversaw and managed hiring process and assisted

human resources.

Maintained personnel records and statistical data to establish accuracy and compliance with applicable

regulations.

2022-08 -

Current

Member Service Representative

South Carolina State Credit Union, Columbia, SC

Helped large volume of customers every day with

positive attitude and focus on customer satisfaction. Learned and maintained in-depth understanding of

product and service information to offer

knowledgeable and educated responses to diverse

customer questions.

Learned internal systems and related service role

duties to provide skilled team backup in handling

customer demands.

Assisted members with correcting account, service, and system issues by educating on required forms

and technical processes.

Cross-sold bank services and products to uplift

customer investments.

2021-02 -

2022-08

Address

West Columbia, SC 29169

Phone

803-***-****

E-mail

adzhof@r.postjobfree.com

Training development

Wages and salary

Talent management

Benefits and compensation

Risk management

Pre-Employment Screening

Training and mentoring

Workforce improvements

Organizational

Development

Team Building

Educated and engaged customers with new bank

products and services.

Generated account activity reports to identify

upgrade and sales opportunities.

Responded to customer calls and emails to answer

questions about products and services.

Maintained updated knowledge of internal

processes and industry best practices to optimize

service delivery.

Verified customer identification and documentation for compliant transactions.

Opened customer accounts and provided deposit

and withdrawal receipts.

Resolved customer issues through thorough dispute

investigation.

Responded to customer requests, offering excellent support and tailored recommendations to address

needs.

Trained new personnel regarding company

operations, policies and services.

Collaborated with staff members to enhance

customer service experience and exceed team

goals through effective client satisfaction rates. Member Services Team Member

Wells Fargo & Company, Columbia, SC

Recommended specific products and services in

alignment with individual needs, requirements and

specifications.

Assisted members with correcting account, service, and system issues by educating on required forms

and technical processes.

Learned internal systems and related service role

duties to provide skilled team backup in handling

customer demands.

Helped large volume of customers every day with

positive attitude and focus on customer satisfaction. Generated account activity reports to identify

upgrade and sales opportunities.

Educated and engaged customers with new bank

products and services.

Resolved customer issues through thorough dispute

2020-11 -

2022-02

English

Full Professional

French

Elementary

Spanish

Elementary

investigation.

Handled complaints with prompt, courteous service

to uphold professional reputation.

Maintained and managed customer files and

databases.

Maintained updated knowledge of internal

processes and industry best practices to optimize

service delivery.

Responded to customer calls and emails to answer

questions about products and services.

Assistant Manager

Teleperformance USA, Columbia, SC

Helped with planning schedules and delegating

assignments to meet coverage and service

demands.

Developed loyal and highly satisfied customer base through proactive management of team customer

service strategies.

Mentored team members to enhance professional

development and accountability in workplace.

Made hiring recommendations to increase

company's productivity and profitability with quality workers.

Generated repeat business through exceptional

customer service and responded to customer

concerns with friendly and knowledgeable service.

Created employee schedules to align coverage

with forecasted demands.

Increased employee performance and job

satisfaction to strengthen retention and

engagement.

Supervised day-to-day operations to meet

performance, quality and service expectations.

Monitored security to protect employees, customers and property.

Established performance goals for employees and

provided feedback on methods for reaching those

milestones.

Launched quality assurance practices for each

phase of development

Cultivated positive rapport with fellow employees to 2014-09 -

2021-04

Education

boost company morale and promote employee

retention.

Leveraged data and analytics to make informed

decisions and drive business improvements.

Set aggressive targets for employees to drive

company success and strengthen motivation.

Evaluated employee performance and conveyed

constructive feedback to improve skills.

Streamlined and monitored quality programs to

alleviate overdue compliance activities.

Defined clear targets and objectives and

communicated to other team members.

Successfully managed budgets and allocated

resources to maximize productivity and profitability. Established team priorities, maintained schedules

and monitored performance.

Assisted in organizing and overseeing assignments to drive operational excellence.

Trained personnel in equipment maintenance and

enforced participation in exercises focused on

developing key skills.

Improved staffing during busy periods by creating

employee schedules and monitoring call-outs.

Developed detailed plans based on broad

guidance and direction.

Recruited, interviewed and hired employees and

implemented mentoring program to promote

positive feedback and engagement.

Machine Operator

Bose Corporation US, Blythewood, SC

Operated machining equipment safely with team of

operators.

Complied with company and OSHA safety rules and

regulations.

2013-01 -

2014-08

Bachelor Of Business Administration:

Business Administration

American Public University System - Charles Town, WV 2016-10 -

2019-12

Accomplishments

Affiliations

Certifications

High-school Diploma

Fairfield Central High School - Winnsboro, SC

2009-08 -

2012-06

Used Microsoft Excel to develop inventory tracking spreadsheets.

Supervised team of 100 staff members.

Achieved positive revenue and gross margin goals

by completing employee retainment with accuracy

and efficiency.

Documented and resolved performance issues with

improvement plans which led to increased statistics for individual teams and team leads.

Toastmasters

2023-11 PMP - Project Management Professional

Contact this candidate