GODWIN EBUZIEM

IT DIRECTOR

adzhnn@r.postjobfree.com +1-773-***-**** Chicago, Illinois linkedin.com/in/godwin-ebuziem

Skills

•Team Building, Training, & Management

•Managed/Supported Kronos/UKG Clocks & Applications.

•Unified Communications Management.

•Network setup & Management

•Servers setup & Management

•WiFi Setup & Management

•Budget Management

•Project Management

•Vendors & Billings System Management

•Excellent Communications

•Capacity to multi-task & work under pressure

•Leadership & Motivational

•Mentorship & Collaborative

•Advanced Technical skills

Languages

Fluent in English

Education

Master's of Information Systems Management Keller Graduate School of Management - Chicago, IL

Oct 2012 - Jun 2014

Concentration in Network Management.

Bachelor of Science, Computer Science Abia State Polytechnic, Nigeria

Jan 1998 - Mar 2002

Summary

An IT leader and hands-on IT professional with over 15 years of experience overseeing large, on-demand, companywide systems requiring high productivity and availability. A target achiever emphasizing team building, retention, and achieving goals that align with organizational values and expectations. Significant experience in IT hardware, software, and networks, managed Unified Communication (VoIP) systems setups, managed cloud WiFi Setups, Vendor and Billings Management, IT procurement, and more. Holds a bachelor’s Degree in Computer Science, a Master's Degree in Information Systems Management, and over four years of IT Director experience.

Experience

IT Director

YMCA of Metropolitan Chicago, Illinois Nov 2018 - Jan 2023

Oversaw a 5-member IT Help Desk team that consistently maintained over 95% satisfaction over four years.

Managed the Department's Billing and Budget Systems.

Configured, monitored, and managed all WiFi Access Points in the Organization.

Oversaw and Managed Unified Communication (VoIP) Systems throughout the Organization.

Configured Layer II Juniper Network Switches.

Managed technological equipment and software to ensure adequate functionality/efficiency.

Managed numerous IT Projects that resulted in substantial cost savings and improvement.

Helped maintain and manage Active Directory Servers (DC, DNS, DHCP).

Deployed and managed over 60 Print Copiers (Toshiba, Xerox, Ricoh, HP, and other models).

Helped set up, manage, and monitor physical and virtual (Vmware) servers on the Organization's network.

Managed and handled IT Hardware and software procurement and disposal (recycling).

Managed and Supported Kronos/UltiPro Clocks and Software (UKG Software and Hardware).

Identified vulnerabilities, need for upgrades; improvements, and recommended new systems.

Developed, updated, and upheld IT Policies/Procedures for the organization.

Ensured that reported issues were resolved promptly.

IT Network Manager / Manager of Center Technology

YMCA of Metropolitan Chicago, Illinois May 2015 - Nov 2018

Made decisions, contracted service providers, and managed all network-related projects (Wired, Wireless, and phones (Unified Communication System) covering 42 locations.

Managed two IT Field Technicians that handled site tickets and trouble issues.

Configured and Managed core switches/Routers (Juniper and Netgear) covering 42 locations.

Managed other servers on our networks, such as the Orion, NPS (Radius), WDS, SMTP, Print, File Share, and Genetec (Surveillance Camera) servers.

Migrated 27 centers on our network to Comcast BVE Unified Communication System (Cloud-hosted VoIP phones), thus converging voice and data networks using VLANS and PoE switches.

Helped manage Active Directory Servers (DC, DNS, DHCP).

Managed and Supported Kronos/UltiPro Clocks and Software (UKG Software and Hardware).

Handled levels II and III of Help Desk calls and tickets.

Consultant / Network / Technical Support Engineer

YMCA of Metropolitan Chicago Dec 2008 - May 2015

Set up and managed digital phones across all the sites using Siemens HI-Path System.

Created and managed all PC images through Windows Deployment Services (WDS) server.

Set up and managed IP (VoIP) Phones in 6 sites with over 120 users.

Set up and managed our new Cisco Meraki Wireless Access Points across 32 sites.

Created Active Directory User Accounts and handled helpdesk calls.

Visited sites for Phones, PC, and network issues. Built Custom PCs for particular uses.

Set up and managed Wireless Access Points across all sites with five different SSIDs.

Older role: System Administrator, Zenith Bank Group, Nigeria (2005-2007): Set up and configured workstations and systems, hardware/software. Supported 30 users. Managed local servers, tapes, and network equipment. Handled month-end statement printouts. Managed the Branch Network and troubleshooting. Liaised with the Corporate office on delivery of E-Banking needs.

Contact this candidate