Davonta Williams

*** * ******** **

Virginia Beach, 23454

948-***-****

Skills

●Answered Telephone calls to solve customers concerns, set up appointments,

and or provide information.

● Satisfied customers with fast, friendly, and knowledgeable assistance regarding essential needs.

● Received and routed incoming calls, mail, packages and deliveries.

● Guided visitors to staff members and business locations with a warm, personable approach.

● Answering telephone calls

● Multi-tasking

● Problem-solving

● Attention to detail

● Maintain security

● Policy enforcement

● Verbal communication

● Documentation

Experience

November 21. 2021- february 28,2023

Humana healthcare insurance -customer service representative

●Managed incoming and outgoing calls with high call volume.

●Verified medicare and medicaid policy benefits for insurance within the service area.

●Actively listening to customers' questions and concerns.

● Simultaneously Navigated desktop systems to research and review accurate information with patients accounts.

●Collected billing account information to submit payments, claims, and invoices for monthly premiums.

●Verified prescriptions Rx tier levels, dosage, quantities, and days supply of Brand and or Generics prescriptions.

●Submitted prior authorizations for prescriptions to providers, primary care physicians, and speciality doctors’.

●Quoted patients out of pocket estimated copays for prescriptions and pharmacy services.

●Confirmed in-network providers credentials that are accepting new patients.

●Satisfied customers with solving extreme concerns.

●Verified prescriptions Rx tier levels, dosage, quantity, and days supply of Brand/Generics prescriptions.

●Verified members Dental, Vision, and Prescriptions policy benefits.

●Updated members residential, mailing, and temporary address for successful policy updates.

●Documented members complaints and compliments to better fulfill their needs.

●Unlocked members humana.com accounts for online self service.

●Assisted members with promoting self services for Humana websites.

January 15, 2018- August 2019

A & C Personal Care Specialists - Receptionist

● Managed incoming and outgoing calls regarding mail and or delivery efficiencies ● Answered Telephone calls to solve customers concerns, set up appointments, and or provide information.

● Satisfied customers with fast, friendly, and knowledgeable assistance regarding essential needs.

● Managed incoming and outgoing calls regarding mail and or delivery efficiencies ● Answered Telephone calls to solve customers concerns, set up appointments, and or provide information.

● Received and routed incoming mail, packages and deliveries.

● Guided visitors to staff members and business locations with a warm, personable approach.

March 20, 2020- June 20, 2021

Walmart - Customer service desk associate

● Managed communications between team members, customers and vendors to keep operations efficient and successful.

● Received and Routed incoming mail, packages, and deliveries.

● Managed daily tasks, consistently and sought out opportunities to go beyond requirements and support business targets.

● Guided visitors to staff members and business locations with a warm, personable approach.

2

● Helped managers improve area operations by sharing customer feedback and contributing new ideas.

● Consulted with customers to understand desires and suggest best products to meet needs, ● Taught new employees important procedures such as BOB and LISA.

● Prevented money service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.

July 29, 2021- October 18, 2021

Harris teeter - Customer Service Desk Associate/ cashier

● Verified prices and calculated totals using scanners and point of sale (POS) system. ● Returned non-purchased products to shelves and performed general merchandising functions.

● Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

● Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.

● Solved complaints by customers and issued credits for returned merchandise. ● Operated POS cash register, handling an average of numerous transactions on average daily. ● Found ways to improve the customer experience by taking accountability and acting as store Brand Ambassador.

Education

Highschool Diploma

First Colonial HighSchool, - Virginia Beach, VA

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