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Customer Service Representative

Location:
Washington, DC
Posted:
September 05, 2023

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Resume:

Cheryl W. Henderson

***** ****** **** ****

Richmond, Virginia 23233

804-***-**** or adzhmv@r.postjobfree.com

A HR/Legal/Paralegal/Human Resource Professional offering extensive and progressive experience and education, able to provide knowledge of various state and federal employment practice and compliance laws, as well as general legal support.

Overview

13+ Years HR Generalist experience with Virginia Power, VDOT and two Virginia Department of Health Offices

18+ Years Legal Experience: Employment Law, Family Law, Medical & Legal Malpractice, etc.

Recruitment and Selection, Career Counseling, Salary Administration, Employee Relations, Training, etc.

Oral and Written Communication, Developed and Conducted Seminars and Management Presentations

Manage Client/Personnel Confidential Files, Draft Legal Pleadings, Correspondence, and Chronologies

Draft Procedures FAQs, Design Training Modules and Create Other Reports and Documents

Review and Analysis of Various Case/Project-Related Records, Medical Reports and Financial Data

Research and Prepare Reports and Management Responses to Outside/Inside Entities

Professional Work Experience

Paralegal/Paralegal Consultant/Legal Secretary/Adjudication Specialist assigned to the Virginia Dept. of Professional and Occupational Regulations. September 15, 2019 to October 25, 2022.

Developed legal pleadings and correspondence for 33 Public Defender Offices that would be generated electronically from the new case management system for the various courts throughout the Commonwealth.

Opened new Medicaid Appeal case files, updated intake information in the case management system, prepared and scheduled appeal and hearing notices, and tracked cases with tight deadlines, i.e., 90 to 120 days.

Managed 100+ legal cases related to Health, Education and Social Services matters for the Office of Attorney General

Prepared audit documents and assisted management with drafting, editing and finalizing audit findings, issued and approved corrective action plans and prepared prima facie cases for hearings.

January 2013 to November 2015 Sedona Contract Services, etc. Richmond, VA

Assigned to: Resource Workforce Center – Assisted clients with job search, resume writing, computer training, etc.

December 2008 to November 2015 Henrico County Public Schools Richmond, VA

Substitute Teacher/Librarian/Clinic Attendant

Prepared lesson plans and instructed students in all subjects (Pre-K to 12th Grade).

Taught homebound students with learning, emotional and/or behavioral issues off campus.

Met with students individually in the School Clinic, provided medical/physical assessment, provided first aid, dispensed prescription medication as prescribed, evaluated student for ability to return to the classroom, and/or determine if an emergency exists requiring immediate transport to a hospital is required, notify parent of clinic visit by phone, update student medical record to indicate the visit date, services provided, disposition of the visit, and provide a summary by category of each visit each day and it’s disposition.

February 2007 to November 2008 Sinsabaugh Consulting Services, P.C. Richmond, VA

Case Manager/Research Assistant

Assisted in report preparation using medical/legal/vocational data (i.e., related to career, forensic, rehabilitation, Social Security, and therapeutic counseling and consulting cases) by researching and analyzing case materials.

Logged, indexed and summarized medical, legal and other client records.

Interviewed individuals (i.e., clients, claimants, and other significant individuals such as police, physicians, vocational experts, etc., to obtain case information).

Coordinated with attorneys, clients, and medical staff.

Performed analysis and synthesize conflicting and complex data involving educational, medical, occupational, psychological variable and highly individualized case issues.

Researched possible employment opportunities tailored to a particular client and develop job contacts for that client.

June 2004 to January 2007 Coates & Davenport, Lawyer’s Staffing/Kelly Contract Services Richmond, VA

Executive Assistant/Legal Assistant/ Sales/Collections/Customer Service Representative

Performed specialized legal and paralegal services for Thomas F. Coates, III. Esquire, and for four attorneys at BrownGreer, PLC, and for four Managers in the IT Fraud Department of Capital One, and provided executive Assistance services to the Vice President of Finance at Capital One.

Employed by Christian Barton, LLP. Reported to Senior Partner and an Associate. Responsibilities included drafting legal correspondence, case management, maintaining pleading notebooks, time entry, billing and invoice processing.

Oct 2000 to April 2004 Geoffrey R. McDonald & Associates/Coates & Davenport Richmond, VA

Paralegal

Managed approximately 115 Personal Injury and Medical Malpractice cases

Settled all but one case out of court

Won every bonus program implemented related to quantity and quality of the number of new cases accepted for the firm.

$1,500 raise in first six months and a $5,000 raise second year in the position.

Reviewed cases for SOLs and discovered a case listed with a two year SOL occurred in a State where the SOL was one year, and the case was worked before the SOL ran.

Many cases were worked with little or no supervision. The largest case settled out of court for $475K

Prepared a client affidavit and demand letter and settled a Sexual Harassment case out of court for $250,000.

Drafted detailed Demand letters, performed many investigations, drafted interrogatories and other pleadings, and responded to Interrogatories, drafted Motions for Judgments, Witness Subpoenas, Jury Directions, and set cases for trial.

Education

Virginia Commonwealth University Richmond, VA

Bachelor of Science Degree in Business Administration and Management

Major: Personnel Management and Industrial Relations. Minor: Psychology.

References Available Upon Request



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