William H Plenge III

** **** **. (M) 609-***-****

Milford, NJ 08848 adzhms@r.postjobfree.com

Seasoned, forward-thinking IT Professional with 20+ years experience in creating and executing innovative technical solutions to enhance business productivity.

Career Highlights

Software Engineer

Dow Jones – South Brunswick, NJ (2020 - 2023)

●Supported various Data Groups/Data Scientists ad-hoc requests by loading data into tables and dataframes with PySpark and troubleshooting any issues

●Developed Python data pipelines to automate loading data sets into tables with Apache Airflow to automate CDC/ETL

●Utilized AWS CLI to transfer data files to various environments including EMR clusters

●Responsible for Production Support of Apache Airflow Data Pipelines into Data Platform with 100’s of users

Campaign Manager

Dow Jones – South Brunswick, NJ (2016 - 2020)

●Continued to Support Marketing Operations Group

●Maintained Campaign Production Support/SLAs

●Implemented data transfers using PGP/SFTP

●Performed Weekly “Bill File” QA and approval for WSJ & Barron’s

●Performed QA of all DM materials

Solutions Manager

Dow Jones – South Brunswick, NJ (September 2010 - 2016)

●Provided Technical Solutions for Marketing Operations Group

●Monitored Real-time Campaign Production Support/SLAs

●Managed and loaded sales leads into Salesforce.com creating Sales Opportunities for Sales Team

●Ran transactional Email campaigns for Marketing Operations

●Documented Technical Processes for marketing Operations

Customer Support Specialist/Trainer

UL Eduneering (formerly Kaplan Eduneering) - Princeton, NJ (2008 - 2010)

●Supported customers of the LMS Compliancewire.com In All Technical Operations

●Trainer for new Administrators of the LMS

●Documented platform bugs and worked with engineers to deploy fixes

Technical Analyst, Strategic Accounts

C3I – Morris Plains, NJ (October 2003 - 2008)

●Provided End to End Support for Pharma Salesforce

●Met or exceeded call performance Service-Level Agreement (SLA) standards

●Documented technical procedural documentation and environments

Owner/Manager

Curmudgeon Records – Somerville, NJ (1994 - 2010)

●Managed the business case development, inventory procurement, opening and day to day management of three retail music stores

●Developed and maintained inventory database, on-line purchasing, payroll, tax reporting and all operational systems

●Managed human resources including hiring, scheduling and payroll

Client Support Specialist

WINDSOFT, Denville, NJ (now StayInFront) (1995 - 1998)

●Updated and maintained client databases

●Responsible for client field and office helpdesk calls

●Prepared custom reports for clients

●Tested sales force automation software

●Tested and loaded client data into replacement hardware

Manager – Hardware Department

WINDSOFT, Denville, NJ (now StayInFront) (1986-1995)

●Coordinated software and hardware rollouts for pharmaceutical clients such as Hoffman La Roche, GD Searle, Marion Labs, 3M Riker and Knoll Labs

●Managed same-down turnaround SLA on field replacement units

●Developed hardware testing, loading and quality control procedures

●Supervised and performed repairs and warranty/non-warranty exchanges

●Maintained inventory of shipping, receiving and hardware

●Maintained hardware inventory

●Coordinated repair center with Helpdesk and client support teams

●Produced departmental operational reports

●Performed hardware field service calls to the client

Professional Skills

●Microsoft Office/Access/Outlook/Windows

●Siebel 1st and 2nd Tier Support

●AWS CLI/BASH

●Python

●Pyspark

●Apache Airflow

●Jira

●Unica Affinium

●Action IQ (AIQ)

●SQL

●Extensive experience with hardware troubleshooting and repair

●Experience with software testing and troubleshooting, QA and production support

Salesforce.com

Education

College

●Raritan Valley Community College (2 years)

●Morris County Community College (2 years)

Interests

Hiking, camping and travel, home repairs & gardening, reading, history & music.

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