Customer Service Support

Stephanie Rasmussen

**** ****** ****** ** *******, ID 33661

Phone: 208-***-****

Email: ********************@*****.***

Experience:

Jan 2018- Present Truckstop.com New Plymouth, ID

Strategic Customer Support Rep

Set up new accounts and new users.

Inactivate accounts and users.

Review accounts to ensure they are billing correctly.

Verify new users are authorized by the main admins.

Help other partners that are requesting help.

Test new products to ensure they work properly before they are pushed out to the customer.

Close accounts that are not in compliance with the Federal Motor Carrier Safety Administration

Investigate companies to ensure they are legal and legit.

Solve any technical issues customers have regarding the website.

Note any account changes to the company notes.

Answer phone with phone etiquette

October 2017- December 2017 Smart Style Ontario, OR

Stylist

Answering phones

Scheduling appointments

Preformed Men, kids, and women’s hair cuts

Cleaning equipment

Mixing color

Waxing availability

March 2016- October 2017 Tranquility Bay Ontario, OR

Stylist/ Independent contractor.

Working with new clients

Managing my own records/books

Scheduling appointments

Maintain a clean and professional work environment.

March 2015- April 2016 Techniques Beauty School Ontario, OR

Student

Studied the art of cosmetology.

Pedicures, nails, hair

Perms, updos

Learned to keep books.

Skills:

*Phone Etiquette

*Typing

*Excel

* 20+ years of Customer service

* Power point

Extras: I have coached volleyball, basketball, softball over the last 19 years. In the local community of all ages. I’m an active member in the Indian Bowhunters club.

Goal:

To obtain a career where I can use my years of experience and skills to provide a variety of clerical services for a successful position. Succeed every day so I can make a long-term career and further my skills and education in any field.

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